Herlong Chevrolet - Service Center

Always helpful and prompt. Kaitlyn very helpful in sales. Service department very professional.i would recommend. Kaitlyn very helpful in sales. Service department very professional.i would recommend. More

Courteous. The only issue I had was that there was a coupon for oil change and rotation for $80.75. They could not get it to work but did give me and a lady a 2 The only issue I had was that there was a coupon for oil change and rotation for $80.75. They could not get it to work but did give me and a lady a 20% discount which made the oil and rotation cost $89.20. No one tried to explain why the better coupon didn't work. More

Great service, was very prompt with time of service and how long I waited. Very satisfied. how long I waited. Very satisfied. More

Herlong Chevrolet has ALWAYS had the BEST Service Department!!! They are always soooo friendly and get the work done on my automobile very professional!! Department!!! They are always soooo friendly and get the work done on my automobile very professional!! More

Always such courteous folks in service. We feel Travis & others listen to our requests & give us good feedback. Thanks! We feel Travis & others listen to our requests & give us good feedback. Thanks! More

I venture to say that this dealership has the least competent service department I have ever dealt with. Truck was taken in due to a broken transmission shifter bracket. A week and a half later they tr competent service department I have ever dealt with. Truck was taken in due to a broken transmission shifter bracket. A week and a half later they tried to tell me it was a Transmission Control Module (conveniently not covered under warranty). Finally had to put my foot down and tell them NO to replacing the TCM as I knew it was not the issue. Three weeks later I get a call from service telling me that they "think" my truck is finished and can be picked up, but there is an issue with the battery that it wasn't charged. Wait you "think" it is finished ... well either it is or isn't. This truck has an AGM battery which CAN NOT be allowed to sit discharged or it is no longer usable. I informed the service department 21 days ago when I got the OnStar notification that the battery was dead/dying. Clearly, they didn't care and allowed it to sit and fully discharge. Then quoted me an OUTLANDISH price to replace the battery. Nope, I'm good. I'll replace it myself, even though you caused the issue. I guess if they couldn't get me to fall for the Transmission Control Module scam (Again, so conveniently NOT covered under warranty when the bracket was) that they would try and make a buck on the battery ... I dropped off a truck that ran fine but you couldn't put it in gear due to the broken bracket and I am picking up a truck that the shifter works in but won't crank. Sometimes you just have to bite the bullet and fix things yourself because the "Professionals" aren't capable of being professional. Please stay away from this dealership's service department. When speaking to one of the employees in service when I was trying to figure out when my truck would be completed, he stated he was told by management "If you aren't capable of lying to customers, then you are probably in the wrong business." That statement cost this dealership any further business from a family that has purchased 5 vehicles in the past 4 years and Chevrolet a lifelong customer. More

They have great friendly associates. I highly recommend that dealership. Keep up the good work!!! I highly recommend that dealership. Keep up the good work!!! More

I have always been pleased with the service dept. however this appointment they failed to put my oil cap back on. This could have been very serious had I not found it on Sunday as I was leaving on a however this appointment they failed to put my oil cap back on. This could have been very serious had I not found it on Sunday as I was leaving on a trip that Tuesday. More

They always take good care of my truck get me in and out in a timely manner great people very friendly . in a timely manner great people very friendly . More

Took almost 2 months to get the appt. I dropped it off the night before the appointment. Appointment was at 9:00 a.m came back after work to pick it up around 5:00 pm. It was sitting out I dropped it off the night before the appointment. Appointment was at 9:00 a.m came back after work to pick it up around 5:00 pm. It was sitting out in the lot , so I figured it was done. Went to the counter to get it, At first they could not find the paperwork . They finally found the paperwork so I asked where were the keys. They didn’t know. So after looking around again they finally found the keys. But then I was informed they did not get my truck done because my truck got taken off the service line to work on someone else’s vehicle. So I had to leave it there for another day. Long story short, I came back the next day and still was not completely fixed. It was there for an oil change, tire rotation and wheel sensors were not working. They got the oil changed and tire rotation but did not fix the wheel sensors. Needless to say I will not be back to this service department. More