Herlong Chevrolet

I searched for a 2005 Chevy Tahoe Z71 in Tennessee (my residence) for two months. I was unable to find the quality of vehicle that would fit our price until I met with the team at Herlong Chevrolet Buick. residence) for two months. I was unable to find the quality of vehicle that would fit our price until I met with the team at Herlong Chevrolet Buick. Wes Herlong was our first contact and at within a matter of 10 minutes I knew I wanted to buy a vehicle from this dealership. It was a combination of exceptional customer service and an excellent product. The Herlong team was concerned about my needs and, in the end, recommended a Chevy Tahoe LT model. Due to our distance from the dealership and my wife being 9 months pregnant, Wes and his team offered to deliver the vehicle to our door!!! In less than 48 hours of our initial call, I had the "right" vehicle for our family and within our budget. We cannot thank Wes and the Herlong team enough for their focus on our needs. One of the documents most customers have to sign when purchasing from a dealership is the "What We Owe You" document. On our document we received from Herlong it said, "Great Customer Service" is what they owed us. I can confidentaly tell you that they went above and beyond providing us with EXCEPTIONAL service! If you want a high quality vehicle at the right price then I strongly recommend you buy a car from Herlong Chevrolet Buick - no matter where you live. Thank You Wes! More

Our experience at Herlong was wonderful. Wes was extremely friendly, professional and repsonsive. We had never purchased a car online before and were apprehensive but the Herlong staff took us thro extremely friendly, professional and repsonsive. We had never purchased a car online before and were apprehensive but the Herlong staff took us through the process step-by-step. We were buying a used vehicle and trading in our old one. They gave us an estimated trade-in value for our car and held to that figure. Their website had excellent pictures of the vehicle inside and out. The description was detailed. If we had questions about the car, they answered us quickly. They worked with us on the price coming down a little. Wes was very patient with the many conversations we had until we decided on a 2011 Buick Enclave. They even delivered the car to us. And the car was extremely clean upon delivery. The car is a certified Buick with the remainder of the warrantee and they offer 12 months of oil changes. Car shopping is not my favorite thing to do but they made it very pleasant. We look forward to enjoying our new car! More

After comprehensive research on several cars and working with both new card dealers and used car dealers, we settled between a couple of cars. Herlong provided the added benefit of being a certified car ca with both new card dealers and used car dealers, we settled between a couple of cars. Herlong provided the added benefit of being a certified car carrying an addtion 12 month 12K mile warranty extension and 2 years of oil changes. They also agreed to deliver the car to us. They were great about staying on contact with us. We are happy with the car and experience More

Absolutely love my new Buick Enclave! Found not only Absolutely love my new Buick Enclave! Found not only the best price but professional salesmanship and great respect for me as the customer - a 5 s Absolutely love my new Buick Enclave! Found not only the best price but professional salesmanship and great respect for me as the customer - a 5 star buying experience! Very Satisfied Customer More

My experience with this dealership was very poor. I was going to buy a one owner clean vehicle history reported truck 2011.After nogotiating i left a deposit. I drove 724 miles to find out this was a recon going to buy a one owner clean vehicle history reported truck 2011.After nogotiating i left a deposit. I drove 724 miles to find out this was a reconditioned truck with obviously new paint work with over spray rear quarter panel, wheel well, rear bed and bumper of truck. The truck was not even cleaned inside or out but it had my temporary plate on it. Their also was less than 50% of tire tread left and one front tire had chunk's the size of a nickel gouged out of it. It definetly would not pass any inspection as it was unsafe to drive on road. I was shoked to say the least. I lost over $400.00 and 12 hours driving each way to find out the Dealer reconditions themselves so nothing gets reported on the Vehickle History Report. I would not recommend anyone to this incompetent bunch, More