Heritage Volkswagen of South Atlanta - Service Center

John was phenomenal in our car buying process. He made sure we were comfortable with every move being made, and went out of his way to make sure we left in the car we truly wanted. I cannot thank him and sure we were comfortable with every move being made, and went out of his way to make sure we left in the car we truly wanted. I cannot thank him and Crissy enough for being so helpful for us in our process!! More

I have always received excellent service at Heritage of South Atlanta and choose to come here versus the dealership closer to my home. This experience was a little different. I was greeted by an Advisor wh South Atlanta and choose to come here versus the dealership closer to my home. This experience was a little different. I was greeted by an Advisor who obtained my appointment information and told me that it was time to complete my 20000 mileage service and asked if I wanted to do that versus the oil change that I initially set. He reviewed all items to be completed as well as the price. I agreed to have the work done along with a car wash. I asked the estimated time and I was told 2 hours. So, I gave myself 3 hours since this service was not planned. So, I sat waiting patiently for 3 hours and yet no word. I gave it another hour and still no word. I was finally approached by my Advisor to inform me of a recall that was taken care of as well. He stated that they were finishing up and I would be ready to go in a few minutes. Again, another hour passed. I finally got up to ask about my vehicle. After another 15 minutes, my information was passed to the cashier. There was a short review and the Advisor was off to get another vehicle. After I paid, I walked out and he pointed my car out since it was outside. I got in to find a half detailed car with paperwork for another owner balled up in my front seat. While all that I encountered were very nice and pleasant, the wait was extremely long and with no check in or progress along the way. And, to be there from 11:00 to after 3:00, I would expect to have a spotless vehicle and no concern for have someone else"s name, address, and vehicle information left in my vehicle. I know this is not normal for this dealership, so I will not overlook all the great service they have provided over the years. But, this visit was not one that I would consider to be pleasant. More

Friendly staff, immaculate dealership with great comfortable space to get work done while waiting. Service was complete much faster than I expected and for a fair price. comfortable space to get work done while waiting. Service was complete much faster than I expected and for a fair price. More

Great service from start to finish, it was my 1st time bring my car in for service and I will be back,Tony was awesome!! bring my car in for service and I will be back,Tony was awesome!! More

Jermald has been a huge help to me. This is the second time I had him as a service representative and he is very professional and keeps me up to date with the service of my vehicle. time I had him as a service representative and he is very professional and keeps me up to date with the service of my vehicle. More

I had a horrible customer service experience at Heritage VW! I went in for the 100K mile service, and specifically told them that one headlight needed to be replaced. I was told that it would be around $59 VW! I went in for the 100K mile service, and specifically told them that one headlight needed to be replaced. I was told that it would be around $59 for the bulb. When the service was done, the paperwork stated that all lights are working. I didn't question it because I trusted that they did check it out and the warning light was off on the dashboard. I had to run errands afterwards, but by the time I got home, the warning light came back on. I checked the headlight, and sure enough, it was still blown. Even though I was inconvenienced, I went back to the dealer the next day. My original advisor, Ashley, wasn't there. I informed another advisor of my issue. After some time had gone by, that advisor came back and said it's definitely the bulb, it's now completely blown, and it's going to cost you $336 plus taxes and fees to replace it. That cost is a HUGE difference from the $59 I was told by Ashley. I told him that I would wait until I speak with Ashley. The following day, I called and spoke with Ashley. She basically informed me that it's normal to give the price of a regular bulb. My response was, "If you know your product line consists of regular and HID bulbs, why would that be normal?" I also informed her that I was more irritated with the fact that I had to come back for a problem that I had already told her that needed attention. I was basically told that if the paperwork said that all lights were functioning properly, then that's what it was. I also informed her that this wasn't the first time I've had to bring my car back for something that wasn't properly repaired or serviced. The customer service was horrible! I have been a loyal customer ever since I relocated to the Atlanta area. Long story short, I took my car to another dealer to have the bulb replaced because I was irritated with the customer service I received. It turns out that this VW dealer charged me $120 less AND handwashed my car! Same HID bulb, same vehicle, dealership service, but $120 less...Hmmm. it makes me wonder if I've been overcharged for all service appointments. More

Tonya kemper.. is a great sale person you got to love her ..she go over and beyond to get you in your dream car .thanks tonya kemper you are the best!!!! her ..she go over and beyond to get you in your dream car .thanks tonya kemper you are the best!!!! More

Service started right on time and everything was explained to me very well and the prices. I was in and out of the service department in good time. explained to me very well and the prices. I was in and out of the service department in good time. More

Extremely pleasant conversationlist!Great representative Extremely pleasant conversationlist! Great representative for Volkswagen and Heritage dealership. Likely to cause me to repeat as a buyer here. Worth Extremely pleasant conversationlist! Great representative for Volkswagen and Heritage dealership. Likely to cause me to repeat as a buyer here. Worth gold to this dealership. More