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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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May 10, 2020
I made online appointment for oil change, upon arriving No one was available to direct me I had to approach someone. When I said I was there for oil change I was told I also have a recall that needs time a No one was available to direct me I had to approach someone. When I said I was there for oil change I was told I also have a recall that needs time and parts. I had to reschedule my appointment. I received a call when the parts were available, I asked for a loaner car because I was advised the oil change and parts replacement can take 4 hours. I went in but no loaner car instead I was offered enterprise where I have to give $50 security to get a car, I refused and decided to wait. The person who checked me in kept saying I have to pay and I kept telling him I have service package that covers my services. I asked to see if I can do all that is needed while I wait and the guy said yes but not all was completed when I received my car 7 hours later. I checked in at 8am and I left the dealership at 3pm with only parts replaced and oil change. When I was told I have to pay at multiple times I had to keep reminding the guy I don’t have to pay anything as I have a package for the services and the recall should be free but he kept saying I have to pay. I had asked about tire rotation I was told that not the in the package but when I was leaving the guy said it’s in your service package. All and all it was terrible service as I had to wait along time, service that were part of my package was not completed and the guy did not check to verify before telling me I have to pay. Sorry but please call customers before and verify all so they don’t come there and leave with only half the services. Thank you More
by eshna76
Employees Worked With
Do not want to name the employee, just want to tell you about the terrible service
May 04, 2020
Service side is terrible. Not worth buying a vehicle from them as when it needs service you’ll be greatly disappointed. Be warned. There were no precautions during the pandemic either them as when it needs service you’ll be greatly disappointed. Be warned. There were no precautions during the pandemic either More
by Dee
Employees Worked With
Joe- service manager
April 29, 2020
The service on my vehicle was quick and complete. They were courteous and very professional. I was kept informed of progress and am very pleased. were courteous and very professional. I was kept informed of progress and am very pleased. More
by scolvert
Employees Worked With
Edwin Burke, Brad Cody
April 28, 2020
The service was great! I would have provided 5 stars but I had to wait almost an hour to get loaner (Enterprise) car. When the car arrived, it was dirty (windows, steering wheel). I had to wait almost an hour to get loaner (Enterprise) car. When the car arrived, it was dirty (windows, steering wheel). More
by conspiracy03
Employees Worked With
Bryant Hall
April 25, 2020
Good service very friendly on time explained every thing in good detail also recommends to have 4 wheel alignment but I did not have time to wait in good detail also recommends to have 4 wheel alignment but I did not have time to wait More
by slayman62
Employees Worked With
Jermald,passmore five stars
April 22, 2020
Gee was very thorough and helpful in getting my car serviced. He was very professional and detailed in addressing my concerns. Thank you for your excellence. serviced. He was very professional and detailed in addressing my concerns. Thank you for your excellence. More
by Woogie1971
Employees Worked With
Gee
April 18, 2020
The staff was very helpful and professional. I also noticed the precautions taken during this pandemic we are facing and I very much appreciated that. noticed the precautions taken during this pandemic we are facing and I very much appreciated that. More
by mccalltamika
Employees Worked With
Bryant Hall
April 09, 2020
Great customer service. Great techs. Quick service. Nice people. Well spoken people. Love the courtesy wash. Appreciate the service during the pandemic. Awesome place always people. Well spoken people. Love the courtesy wash. Appreciate the service during the pandemic. Awesome place always More
by trukingseye
Employees Worked With
Harvey Gordon
