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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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January 28, 2016
The Cody Experience This young man was very professional and knowledgeable of my repairs needed for me to continue to enjoy driving my Volkswagen Tiguan. He had my vehi This young man was very professional and knowledgeable of my repairs needed for me to continue to enjoy driving my Volkswagen Tiguan. He had my vehicle ready in a timely manor.. My experience over all was great . Thank you Brad Cody More
by Ms. Pearl
Employees Worked With
Brad Cody
January 23, 2016
No upfront estimate I came in to see what it would cost to repair my wiper blade motor. Was never informed of a $105 diagnostic charge. Haven't seen this bull in years. T I came in to see what it would cost to repair my wiper blade motor. Was never informed of a $105 diagnostic charge. Haven't seen this bull in years. They are flat out misleading and lie to your face. If never recommend going here for service or a car as Volkswagens are pieces of junk anyhow. More
by SS
Employees Worked With
Bryant Hall
January 20, 2016
Great VW Dealership This is a very good VW dealer, sales and service. A new location and better all around. I would highly recommend this dealership. They are trying This is a very good VW dealer, sales and service. A new location and better all around. I would highly recommend this dealership. They are trying hard to please their customers.. More
by drdrakeremore
Employees Worked With
Silvia Ani, Brad Cody
January 14, 2016
Routine Oil Change Employees are educated, great hospitality, clean and safe. Will never use anyone one else. Heritage always takes care of me the second I schedule an a Employees are educated, great hospitality, clean and safe. Will never use anyone one else. Heritage always takes care of me the second I schedule an appointment. The Assistant Service Manager, Bryant Hall is a blessing to work with. He'll get you taking care of and keeps you informed. More
by driverblake617
Employees Worked With
Bryant Hall
January 07, 2016
Dealership Service . Ifind this location to be the most helpful and friendly. I have been to others and Union City is the best.. they make you feel comfortable and welcom Ifind this location to be the most helpful and friendly. I have been to others and Union City is the best.. they make you feel comfortable and welcomed. . More
by brownsuger
Employees Worked With
Corey Haynes
December 12, 2015
DO NOT DO BUSINESS WITH THIS DEALERSHIP I purchased a used 2005 Touareg in 2009, and since Heritage was the closest VW dealer within 50 miles, I took it there have it gone over. First visit I purchased a used 2005 Touareg in 2009, and since Heritage was the closest VW dealer within 50 miles, I took it there have it gone over. First visit went good. Then, I took it in for a scheduled service and some minor repairs. When I left, I realized that none the repairs had been done. I turned around, went back, and was met with a chuckle when I told them that the repairs weren't done. I waited as they completed them. later, I took it in because the right side mirror heater wasn't working. They called and told me that it was the control switch, and the repair was $260. I approved it, and when I went to pick it up. I left with the car only to get a few miles down the road to find out that the mirror still wasn't working. Once again, turned around, went back, and told them it didn't work. A technician comes out and says that it's the heating element on the mirror. He gets one from parts, puts it on, and it worked. The service writer had the nerve to try and bill me the $90 for the mirror. I told him that he charged me $260 for a part I didn't need, and wanted me to pay for the mirror too. I insisted on a refund for the switch, but they refused, but the "gave" me the mirror. Went in for a oil change. Got home and smelled burning oil, so I raised the hood to find that they had broken the dipstick. I called and they said they would mail me a new one. After two weeks of no dipstick, and being sent to voicemail when I called, I drove to the dealership and bought it myself. Final straw. The car stopped running suddenly. I read up online that it sounded like the fuel pump. So, I but the one said to be most likely to fail, (most VW's have two), at $670. Still didn't run. Broke down and towed it to Heritage. The dealership could not find the problem! They "believed" it was the other pump, but no guarantees. Out of patience, I approved the repair. Another $670. It didn't fix it, so they wanted to "fish" around for the fix on my dime. I took it to a local import shop instead. Turned out to be a cracked filter housing. $340. I will never go to Heritage again!!! Not even for a keychain. More
by Stephen Barrett
Employees Worked With
Bill Kenny, Brad Cody, Bryant Hall
October 07, 2015
The service has always been top notch I have had 3 VW's......my current Passat is 11 years old but it's still kicking. It's never been serviced anyplace else. I usually call Bryant and he' I have had 3 VW's......my current Passat is 11 years old but it's still kicking. It's never been serviced anyplace else. I usually call Bryant and he's the best! However all of them are good. More
by scorpio1
Employees Worked With
Bill Kenny, Brad Cody, Bryant Hall
September 09, 2015
New customer I called 9/8 to schedule an appointment to check my car out. I was told what to do for overnite. I left complete instructions for everything. I cal I called 9/8 to schedule an appointment to check my car out. I was told what to do for overnite. I left complete instructions for everything. I call during mu lunch and everything was ok. I got there after work and received a warm greeting. Thank you for a good first time experience More
by vmack555
Employees Worked With
Bryant Hall
August 28, 2015
clutch issues and fuel tank nozzle on car My service tech kept me informed and explained all the processes to me. Although the issues were minor they serviced the car. The waiting area is fabu My service tech kept me informed and explained all the processes to me. Although the issues were minor they serviced the car. The waiting area is fabulous, watch a movie, work on your computer, have a drink - beautiful place. I like being able to make my service appointments on line or via the phone and they always take my car right away. A very clean place with great coffee. More
by belynn115
Employees Worked With
Brad Cody, Dexter Thompson
July 01, 2015
Customer appreciation I have never driven into the Service Bay w/o a smiling face greeting me and asking what they can do for me. I can then be assured a service agent wil I have never driven into the Service Bay w/o a smiling face greeting me and asking what they can do for me. I can then be assured a service agent will be right along to take care of my request and offer a free car wash. Upon completion of the work the agent is always on hand to advise just what took place and see if I have any questions. The preceeding takes place every time I visit this dealership. It is a delight to receive this level of service after that of GMC. More
by MarineFlyBoy
Employees Worked With
Quinton Pratt, Robert McNeil, Bradley Kerr
