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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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January 11, 2019
New Car Sale. One year ago. I had given up on Heritage VW Union City. I bought my third and last vehicle there. My sales experience a year ago was unprofessional and typical sale I had given up on Heritage VW Union City. I bought my third and last vehicle there. My sales experience a year ago was unprofessional and typical sales person facade. My next service experience was much worse had to speak with manager. A second tire blew out within 30 days of my purchase. When the first tire blew service wanted to replace the one tire with a brand diffferent than the tires on my car as they didn’t carry that brand of tire. I replaced all the tires elsewhere as they were old tires probably put on the car to transport and never changed prior to the sale. The original tires on my car when purchased were tested with water and bubbles were coming from everywhere on all of the tires. I was shocked. More
by Georgia
Employees Worked With
Edwin Burke. Sincere, awesome and professional!!!
December 30, 2018
Service Excellence Bryant Hall always gives me such personal service l will always be a customer with Heritage VW as long as I own a VW. Thanks Bryant Hall always gives me such personal service l will always be a customer with Heritage VW as long as I own a VW. Thanks More
by VF12456
Employees Worked With
Bryant Hall
October 23, 2018
quick turn around My Passat wouldn't start. After getting wrong info from a parts store we took it to Heritage VW in Union City. They diagnosed it, replaced the battery My Passat wouldn't start. After getting wrong info from a parts store we took it to Heritage VW in Union City. They diagnosed it, replaced the battery, and it was ready before 2pm on a Friday. They even washed and vacuumed it. A recall was also done & all under warranty. My only problem was the distance from my home to the dealership is quite a ways. More
by Ollie
Employees Worked With
Adam Araujo & Justin Atunes
September 15, 2018
Most unfriendly and worst service department ever. EVER! Every experience with this service department has made me decide to never buy another Volkswagen again. 2017 Jetta - I blew out a tire, wanted to get Every experience with this service department has made me decide to never buy another Volkswagen again. 2017 Jetta - I blew out a tire, wanted to get a match so called the service center. "Yes, we have the tire." Drove an hour on the emergency "doughnut" and when I got there, they said it was a computer error and they did not have the tire in stock. Went for my first "free" oil change and when I went to get back in the car -- there was standing water on my front mats. Not just wet, but I had to lift the mats out and pour off the water. It took the carpet 3 days to dry. Latest is a piece of trim is coming unglued. I took it to the service center, they said it was a collision center issue so I had to drive an hour to Morrow. The Heritage collision center guy was surprised the service center sent me over saying it was clearly a warranty issue which has to be authorized by the service center. He did an inspection and estimate and said there was no exterior damage to cause the trim to come off so it was clearly a warranty issue, but had to be authorized by service center. Went back to the service center for the next "free" oil change. Service rep told me I could not get the oil change for free unless I paid for the regularly scheduled services, so because it was the 20,000 mile service the "free" oil change cost me $140. And they said there was damage to the underside of the car that caused the trim to come off and made me go into the service bay and go UNDER my car to look. I could not see anything they were talking about so the service rep said she would send pictures. No photos and the service rep WILL NOT RETURN MY CALL??? I hate this place. More
by woodintern
Employees Worked With
Bryant Hall
February 15, 2018
Charged for an inspection that didn't include an oil check I was robbed by this dealership on Thursday, Jan. 25, 2018. I brought in my 2002 VW Passat which was shaking badly when I stopped for any reason such I was robbed by this dealership on Thursday, Jan. 25, 2018. I brought in my 2002 VW Passat which was shaking badly when I stopped for any reason such as a red light and my check engine light was on. I also stated that I needed an oil change and inquired how much it would cost. The service consultant informed me that an oil change cost $69.99. I exclaimed, ”that’s high!” He said that their prices are very competitive and that Jiffy Lube charges $99.99. I stood there in disbelief. He wrote the order for a $125 diagnostic inspection. After an hour and 50 minutes, he called me back to the desk to tell me that the car needed a “timing chain” for $$2,241.62. I was stunned. I didn’t understand how the car could suddenly need a “timing chain” because I knew it didn’t have on since I had the timing belt replaced last year. I paid the $125, left and found my old mechanic. As I drove up he heard the noise and saw the shaking, and instantly stated “it sounds like it’s out of oil. Did the dealer even check it?” He lifted the hood, checked the oil and realized that it was bone dry. Heritage's service area charged me $125 for a “world class, multi point inspection” that didn’t even include checking the oil!! That’s robbery and most certainly far, far, far from world class. After getting the oil, the shaking stopped and all the codes cleared except one. That code is related to a part that may have been damaged from the lack of oil. I wrote the dealer and requested a refund of my $125. They didn't even bother to respond. More
by Diane B Doriney
Employees Worked With
Yulissa Nunez
September 21, 2017
Bryant Hall's Exceptional Service I would like to give Service manager Bryant Hall, an EXCEPTIONAL RATING for the excellent service provided me at Heritage VW! I was a distraught elder I would like to give Service manager Bryant Hall, an EXCEPTIONAL RATING for the excellent service provided me at Heritage VW! I was a distraught elderly woman, when I thought my car had some kind of computer breakdown and he professionally calmed me and made me feel I was in good hands and I would pleased with Heritage service. I'm recommending Bryant Hall at VW Heritage to my friends and family. More
by Greeneyes
Employees Worked With
Bryant Hall
July 22, 2017
Wasted Saturdays I purchased a certified car from Heritage in July 2016. While driving it home braking became irregular and freightening. When I returned it for ser I purchased a certified car from Heritage in July 2016. While driving it home braking became irregular and freightening. When I returned it for service I was told that the rotors had rusted while it was parked at the dealership. They corrected this issue. One year later, I scheduled my annual service appointment. I informed them that I needed a duplicate key fob and malfunfunctioning head light repair at the time of service. I was informed that they had the head light in stock and that I needed to pay for the key fob in advance, so I did. At the service time I was informed that the key fob they had was defective and the headlight they had would not work. During the nex week I was informed that the parts were in and that I could return for the repairs on Saturday. This time I was informed that the headlight was not the problem but that it needed a ballast and that the key fob was still defective. The next week the headlight was repaired but the key fob was still not working. This past Tuesday Robert informed me that the "Correct key fob had been received and that I could come in Saturday" as usual. After arriving there this morning at 7:50 am I asked for Robert and I was informed that he no longer worked there. And I was informed that without an appointment I could expect to have to wait until late afternoon or Monday for them to program the new fob, no guarantees. Do I need to say I am disappointed and frustrated by Heritage? More
by Roy2014
Employees Worked With
Robert McNeil
January 25, 2017
It could not have been any greater Bryan superceded . Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for the life of my car. He always have time for my concerns. Lillian Gates Atlanta, GA More
by servicelillian743
Employees Worked With
Bryant Hall
January 25, 2017
They saved us from a Jiffy Lube mess up They save my sons VW SUV from a service we go at Jiffy lube they drained the transmission and did not change the oil. What should only cost 100 dollar They save my sons VW SUV from a service we go at Jiffy lube they drained the transmission and did not change the oil. What should only cost 100 dollars coat 600+however Mr Hall customer service and knowledge of serving there cars where they fixed the problem. Love this place More
by Scooby
Employees Worked With
Bryant Hall
January 11, 2017
Excellent service at Heritage Volkswagen Very professional, knowledgeable, and friendly at Heritage. I bought my Beetle new in 2010 at Heritage. I only take my Beetle to them for service Very professional, knowledgeable, and friendly at Heritage. I bought my Beetle new in 2010 at Heritage. I only take my Beetle to them for service. Bryant always takes care of everything for me. The waiting area is very comfortable.... tv, coffee, donuts, fruit, and a movie theater room. Excellent service! More
by Beetlerita
Employees Worked With
Bryant Hall
