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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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April 20, 2019
Indicator lights and remedy This visit was 5 stars. The se The service dept was friendly and got right to me. They asked for information and discussed possible causes. After diagnosis from trouble-shooting I w The service dept was friendly and got right to me. They asked for information and discussed possible causes. After diagnosis from trouble-shooting I was informed as to the situation. It was warranty issue and was fully covered. They furnished me with a rental car and informed me in the process of repairs. Picked up my car and everything seems to be going really well. Much thanks to the staff of every department on a job well done. Happy owner of over 8 years. More
by Joey@wkw
Employees Worked With
Bryant Hall
April 09, 2019
Great dealership !!!!! I love Heritage/ great deals and excellent personnel. My sales woman Tonya Kemper did an excellent job in detail, information , chose the best car an I love Heritage/ great deals and excellent personnel. My sales woman Tonya Kemper did an excellent job in detail, information , chose the best car and best deal for me. I am 100 💯. % satisfied with my choice and deal. She was extremely pleasant and informative/ I highly recommend her. More
by VWwoman
Employees Worked With
Tonya kemper. 5 stars !!!, Quinton Pratt, Silvia Ani
April 07, 2019
Service Review Thank you for explaining what the 20,000 mile service included. Thanks for giving me a loaner car so that my recall could be fixed. I appreciate you l Thank you for explaining what the 20,000 mile service included. Thanks for giving me a loaner car so that my recall could be fixed. I appreciate you letting my car stay in the back so it wouldn’t be covered with pollen when I picked it up. More
by missrachel1871
Employees Worked With
Tatianna
April 06, 2019
Excellent waiting area Service advisors need to keep customers informed of status of vehicle if waiting for over an hour or more. I was only informed of status about 15 minu Service advisors need to keep customers informed of status of vehicle if waiting for over an hour or more. I was only informed of status about 15 minutes before completion of service More
by Doug 2594
Employees Worked With
Bryant Hall
March 29, 2019
Just OK Service was okay, but time estimate was off. I set an appointment online to have a 100K mile service done and a full detail cleaning. Appointment wa Service was okay, but time estimate was off. I set an appointment online to have a 100K mile service done and a full detail cleaning. Appointment was for 3 pm. I called to verify they would have time to complete it all before closing. They assured me they would. Turns out they came to me at 5:30 pm and said they couldn’t finish. I had to bring it back the next day. I paid $135 for the detail car wash. They did get the carpet clean, but the rest of the cleaning was just basic. I even still had bugs on the bumper. More
by Jackpine
Employees Worked With
Tony
March 26, 2019
Customer Service Excellent customer service and very friendly. Tonya is just the best we had a conversation once and she remembered who I was from then on. I recommend Excellent customer service and very friendly. Tonya is just the best we had a conversation once and she remembered who I was from then on. I recommend all of my friends and family to her. More
by Jae
Employees Worked With
Tonya Kemper
March 21, 2019
Service We went into the service department waiting area at 9:50 am. The lady that checked our car in came in and told us that the service on our car would t We went into the service department waiting area at 9:50 am. The lady that checked our car in came in and told us that the service on our car would take about a hour and half. We sat in the waiting area until 1:00 pm, that is when I ask about the car. The guy came and told us that they had the tires off and getting ready to put them back on. Around 1:20 my car was ready. (3 1/2 hours) Driving home my low tire light came on dashboard. The time before this I had the same experience with the time of service and my dashboard was not working when I got home. I called and they helped me to reset it. They said the service guy just didn't reset it after he did a recall. This kind of time and service is not acceptable and I will be looking for another Service Department. More
by Tired old lady
Employees Worked With
It was a lay that checked us in! Don't remember her name
March 05, 2019
services Great job, 40,000 mile service, in an out in less than 2 hours. All work done as scheduled. Service advisor very good at his job. Great job, 40,000 mile service, in an out in less than 2 hours. All work done as scheduled. Service advisor very good at his job. More
by K Moon
Employees Worked With
Jermald Passmore
February 27, 2019
Tonya Kemper I came in to get a yearly service done, and of course no one enjoys waiting but Tonya made my wait and visit a lot better. She gave me information on I came in to get a yearly service done, and of course no one enjoys waiting but Tonya made my wait and visit a lot better. She gave me information on options of upgrading, refinancing and future options that will work out best for me in the future. She is very helpful, welcoming and kind. Her customer service is off the charts. More
by Tiffany
Employees Worked With
Tonya Kemperr
February 13, 2019
The Leader in Class (TLC)! I took my car in for its 60K scheduled maintenance. Bryant Hall and his Service Team always deliver an Exceptional Customer Service Experience. This I took my car in for its 60K scheduled maintenance. Bryant Hall and his Service Team always deliver an Exceptional Customer Service Experience. This dealership's service department are Leaders when it comes to service. More
by Coach T
Employees Worked With
Mia Williams, Bryant Hall
