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Heritage Volkswagen of South Atlanta - Service Center
Union City, GA
292 Reviews
292 Reviews of Heritage Volkswagen of South Atlanta - Service Center
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May 05, 2019
Very friendly staff I moved to GA a year ago and have taken my car into this dealership a few times and everyone they are very helpful, friendly. They always have my info I moved to GA a year ago and have taken my car into this dealership a few times and everyone they are very helpful, friendly. They always have my information ready. I would recommend them. More
by K'sSweet&Saucy
Employees Worked With
Matthew Strickland
May 05, 2019
Oil Change The service department was friendly but not knowledgeable. At least the person I had. Overall the experience was normal for a $79 oil change. I had The service department was friendly but not knowledgeable. At least the person I had. Overall the experience was normal for a $79 oil change. I had just purchased a used CC so I wanted it inspected as well and for the most part already knew what the issues were and I was just looking for confirmation. One thing noticed later after leaving the dealership was they put the wrong oil sticker change date and mileage in the window. I would go back back because I trusted their opinions on the work that needed to be done. It’s the amount it cost that I have a problem with. More
by lcook2354@gmail.com
Employees Worked With
I don’t remember their name
May 04, 2019
Had part replaced on car DJ is the only person my whole family will deal with we buy a car from him every year.No hassle he's very very good to us and so is all the staff in t DJ is the only person my whole family will deal with we buy a car from him every year.No hassle he's very very good to us and so is all the staff in the service department. More
by Breanna14$
Employees Worked With
DJ Drawdy
May 03, 2019
Always Great! The day I bought my Passat I knew this was gonna be the last dealership I choose. Everyone has always been pleasant and ready to answer questions and The day I bought my Passat I knew this was gonna be the last dealership I choose. Everyone has always been pleasant and ready to answer questions and help!! Keep up the Great work!! More
by Yortaca2
Employees Worked With
Tony Burke, DJ Drawdy, Rufus Wells
May 01, 2019
Quick and courteous I went in with an issue, they quickly located the problem and repaired. I plan to use them for all my service needs. All is working well. I went in with an issue, they quickly located the problem and repaired. I plan to use them for all my service needs. All is working well. More
by Toy14
Employees Worked With
Bryant Hall
April 29, 2019
Best customer service in town I have been a VW customer for 6 years. I am never disappointed each time I visit the dealership. Everyone knows me by name. They took care of all my v I have been a VW customer for 6 years. I am never disappointed each time I visit the dealership. Everyone knows me by name. They took care of all my vehicle concerns. I needed a ride back to the dealership. The courtesy driver was assisting another customer and not available. Tatiana treated me like VIP. She scheduled for an Uber driver to pick me up. I’ve also had great service from Bryant and the manager Deb. I enjoy being a customer and couldn’t see myself owning another vehicle because of the great team at Heritage VW. More
by Jetta
Employees Worked With
Tatiana Walker, Bryant Hall
April 29, 2019
Missing parts and loose parts after service VW Jetta TDI dropped off for service due to check engine light on. The dealership had the vehicle for 3 days which is no issue because they worked it VW Jetta TDI dropped off for service due to check engine light on. The dealership had the vehicle for 3 days which is no issue because they worked it out to provide a loaner. Advisor called last Friday and stated vehicle was ready for pick up. I arrived at 5:30 to pick up vehicle. While in the service isle, I decided to open the hood and do a visual inspection. What I found was they replaced the diesel particulate filter and left the top bolt out, wiring harnesses not secured to the firewall in the original clips, vacuum lines not secure in the original clips, and one screw from part of the intake system downstream from the air filter loose and sticking up about 2 inches. The engine cover was also not properly installed 3 out of four points were attached. And this is just what I could see. Who knows if the tech used a torque wrench for the band clamp at the turbo or used one when installing the intake manifold per the shop manual. Very sloppy work to say the least. The last time the vehicle was in was for the 90k service and it went back to the shop three times because the tech had oil all down the front of the engine and laying on the close out panel beneath the engine from the oil filter change (shop towels are a great tool for this when used as a preventive measure), oil and grease hand prints on the engine cover with oil spilled at the fill cap and all over that side of the engine cowl area from who knows what. The customer service folks always want to make it right. I prefer the same service advisor at each visit because his piece is always correct. Unfortunately he has to deal with distracted, inattentive techs and with less than stellar work practices. Bottom line is great A+ customer service folks have to rely on C techs for what ever reason. I would welcome an opportunity to meet with the owner to discuss my experience. No techs were available to immediately correct the issues so an additional trip will be necessary. Vehicles need to be mechanically sound before returned to customers and this visit fell short. More
by AP Tech
Employees Worked With
Bill Kenny, Bryant Hall
April 28, 2019
VW Passat Always a great experience. Knowledgeable. Takes time to explain, not pushy. Great customer service. Would buy another in the future. Close to home. Th Always a great experience. Knowledgeable. Takes time to explain, not pushy. Great customer service. Would buy another in the future. Close to home. The entire experience is great. More
by Mbh
Employees Worked With
Tatiana and Shawn
April 27, 2019
Oil change with great service! Caring service folks with a smile ! Make you feel like FamiIy! Always fresh fruit and cookies, plus coffee (yes)! When they say express service, they Caring service folks with a smile ! Make you feel like FamiIy! Always fresh fruit and cookies, plus coffee (yes)! When they say express service, they mean it! Job well done! Cheers! More
by Roblo
Employees Worked With
Steve and the other Saturday afternoon staff
April 27, 2019
Awesome experience The most difficult part of this visit was trying to make the appointment. Other than that everyone and everything was great. A valet drove us to IHOP The most difficult part of this visit was trying to make the appointment. Other than that everyone and everything was great. A valet drove us to IHOP for breakfast and picked us up in a new ATLAS. We were quite impressed with it. Great way to get customers to see a new product. More
by Driven crazy
Employees Worked With
Tony service tech
