Heritage Volkswagen of South Atlanta

I initially came to look at a 2007 Jetta. Heritage offered a fair trade on my old caar and I got as far as purchasing the vehicle before some misunderstandings came to light regarding specific feature offered a fair trade on my old caar and I got as far as purchasing the vehicle before some misunderstandings came to light regarding specific features. These problems were regrettable, but Mike and his manager were helpful and professional in offering several satisfactory ways to resolve the situation. At no time was I pressured to accept an unsatisfactory situation. Ultimately, we swapped the vehicle for a 2007 GTI with which I'm generally happy. Problems are just a part of life, so it's good to know that this dealer will work in good faith to resolve things constructively. I left satisfied. I have a couple of minor warranty issues to bring up at the next service so I'll come back and update this review at that time. More

We purchased a 2010 VW Tiguan. What a no pressure buying experience this was. Our sales Associate Mike Poling was great. He was very low pressure and patient with us. He allowed us to take our time and lo experience this was. Our sales Associate Mike Poling was great. He was very low pressure and patient with us. He allowed us to take our time and look and look and look. He allowed us private time to discuss options by our self. When he got tied up with another customer he made sure we were taken care of by another sales associate, Ron Douglas who was just as patient. Both of these guys were very knowledgable of their vehicles and answered our questions with ease. Both Mr. Poling and Mr. Douglas had such warm and friendly personalities. The General Manager also took the time to come out and introduce himself to us as though we were the only customers in the building (this was before we had even made up our mind to purchase a new vehicle). The gentleman in the finance department was also "on spot". He was very thourough and keep things moving right along for us so we were not there for hours completing paper work. I must also say that the service department is great as well. We actually brought our VW bug in to have a head light replaced and they had us out of there in under 30 min....wow what service. I would definately recommend this dealership to friends and family.... More

Great follow up from both Maurice and Alfonzo. Outstanding service when bringing my car to be serviced. The service department is also always very prompt and friendly during every visit. Alfonzo Outstanding service when bringing my car to be serviced. The service department is also always very prompt and friendly during every visit. Alfonzo also assisted my family with our previous vw and we returned to him for our third vw. We have been vw customers for the past ten years. More

I appreciated how Mike was the only sales associate that greeted me before I actually made it inside the door, sometimes dealers and sales associates discriminate, I just want to say thanks! Also, I would l greeted me before I actually made it inside the door, sometimes dealers and sales associates discriminate, I just want to say thanks! Also, I would like to add that Bryant in the service department was the best in helping me solve some issues with my newly purchased pre-owned vw jetta. More

Great service from the second I walked in. They were very accommodating to the fact that I was purchasing from over 75 miles away from where I live and that my previous car had broken down (so I had been ren accommodating to the fact that I was purchasing from over 75 miles away from where I live and that my previous car had broken down (so I had been renting). Not only did their sales associate (Maurice S.) personally come to where I live to pick me up, they also provided me with a loaner until they secured my car. Other dealerships seemed inflexible when it came to negotiation and seemed to just brush me off with the "I have other customers waiting" attitude. These guys were very patient with me however. The employees I talked with were very friendly and even after we closed the deal are still very accessible for any questions I have. More

am writing this review on heritage volkswagon so that am writing this review on heritage volkswagon so that maybe i can prevent someone from trusting the high pressure sales staffs promises and suger coa am writing this review on heritage volkswagon so that maybe i can prevent someone from trusting the high pressure sales staffs promises and suger coated lies about their vehicles condition and inspection checks they CLAIM to do on their used cars like i did. I bought a 2002 vw bug from this dealership abour 4 months ago. Before coming to the dealer i was told this car was in perfect condition and he looked over it himself and it was just like new. I told the salesman on the phone i was driving 2 hours so please make sure to tell me any defects before i leave he replied theres not a scratch on it. when i arrived at the dealership i test drove the car and the sales person explained everything about the car and features that i wasnt aware of. Almost everything he told me about the car i later found was completely false even the simple sound options i ask about he answered with whatever he thought i wanted to hear.(the salesman had no knowledge of the vehicle he was selling whatsoever). after the drive i noticed oil leaking under the car the salesman tried to tell me that was from the last oil change still dripping from a little over spill. then i was looking at the front bumper and grille and i noticed it was busted and hanging down. i touched it and the whole bumper fell off. salesman said oh i didnt see that! The passenger mirror was also busted out along with the front fog light. and the front bumpers paint was badly chiped and there were around 12 dents on the car total. So after they checked the oil leaking they said it was just the oil filter loose (total lie) so i asked if they were going to fix the bumper laying on the ground and they advised me they would for $700 so i said ok well just give me some zip ties and ill try to hang it back up. the sales guy watched me on the ground fixing it i asked him for help and he advised me he had brand new pants on. i then asked if he could get me a knife he said be right back. i layed on the ground waiting 20min he wasnt back so i went to get it myself and he was with other co-workers smoking and laughing. I had already paid for the car or i would have never bought it. Last but not least the car had the air bag light on so they said they would check it out. They told me it was the seatbelt sensor and the air bag was working just fine. I ask them if they were sure because if the airbag wasnbt working i need to get it fixed. they told me they checked everything with computer inspections and they checked the air bag and it was fine the seat belt sensor was just not reading. Ok now 4 months later it cost me $900 for the front bumper. $50 for the mirror. $140 for striped out oil drain plug. $1400 for the new air bag. and they also messed up all of the paper work that by the way they charged $1200 to do and i ended up doing it myself. So there was no mistake here the sales person lied to me about the condition of the car. and he lied to me about all of the problems with the car that he knew was a lie just to get the sale. i hope this keeps someone else from getting lied to like i did. ** DO NOT TRUST THEM ** More

I was terribly disappointed with this dealership. I would NOT recommend Heritage Volkswagen to ANYONE. I found a used vehicle on Autotrader.com, and came in to see the vehicle. After driving 30 miles to t NOT recommend Heritage Volkswagen to ANYONE. I found a used vehicle on Autotrader.com, and came in to see the vehicle. After driving 30 miles to the dealership, and test driving the truck, we discussed the price of the vehicle. The price advertised was 9,800. I was happy with that price, but the sales manager presented me with a price of 11,300. I told my sales person (who was friendly, but unprofessional, using obscene language) about the difference in price, and he said he would work on it. The sales manager printed me out an autotrader.com page of the vehicle, stating the price he wanted. The sales manager "put a negotiating call into the owner" and came down to 10,800. After refusing to work with me any farther, I was pressured into "signing off" on the price, by initialing next to it. I still was uncomfortable about this, so I walked out, and went back home to check my own page. With my printed page of the 9,800, I called the salesman, and he talked me into coming back to the dealership. I was getting outside financing from my personal bank for a better rate, and told my bank manager about it, and she said she would try to take care of it. On return to the dealership, the finance manager was EXTREMELY rude and cocky to me, down talking me about how "signed off on the price." I even went as far as threatening legal action through a lawyer, and he blew that off with a quick laugh. He also refused to drop a single bit of the SIX-HUNDRED DOLLAR dealership fee, on top of the fee to register the vehicle. My final price came up to 11,800, for a vehicle that was advertised for 9,800. After all of this, I was again disappointed from this dealership. The registration for my vehicle was never filed, until I called about it, days before the expiration of my temporary tag. Since she was not going to be able to register it in time, she sent me a new date for my tag. After nearly a month and a half, I was finally able to register my vehicle. I would NEVER recommend this dealership to anyone, and would advise anyone considering a purchase from this dealership to avoid at all costs. Get your vehicle somewhere else. More

I returned there for a warranty repair of the rear doors window seals and they scratched one door and some how totaly gotten the other door compleatly out of alinement the door was sticking out a good 1/2 i window seals and they scratched one door and some how totaly gotten the other door compleatly out of alinement the door was sticking out a good 1/2 inch at the top. I returned it and they adjusted it only to make things worse by adjusting in the top and now the bottom was out 1/2 inch and then adjusted the front door trying to match up to the rear, now both doors are out and none of the boby lines match up. The car now looks as if it has been wrecked and very poorly reassembled. another return only more disapointment. Doors are still out, other door still scratched. They offered a replacement car, at a cost of an extra $7000.00 cost to me. The car is a new Jetta 2006 TDI. Purchased in August 2006 problem with seals were noted with in a couple of weeks and took untill December 22, to arive for the repair and all the problems began. They messed it up and I get to pay for it!!! Very Unhappy Volkswagon, Not for long Owner. My and my last. More