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Heritage Volkswagen of South Atlanta
Union City, GA
728 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 728 reviews
May 10, 2020
I made online appointment for oil change, upon arriving No one was available to direct me I had to approach someone. When I said I was there for oil change I was told I also have a recall that needs time a No one was available to direct me I had to approach someone. When I said I was there for oil change I was told I also have a recall that needs time and parts. I had to reschedule my appointment. I received a call when the parts were available, I asked for a loaner car because I was advised the oil change and parts replacement can take 4 hours. I went in but no loaner car instead I was offered enterprise where I have to give $50 security to get a car, I refused and decided to wait. The person who checked me in kept saying I have to pay and I kept telling him I have service package that covers my services. I asked to see if I can do all that is needed while I wait and the guy said yes but not all was completed when I received my car 7 hours later. I checked in at 8am and I left the dealership at 3pm with only parts replaced and oil change. When I was told I have to pay at multiple times I had to keep reminding the guy I don’t have to pay anything as I have a package for the services and the recall should be free but he kept saying I have to pay. I had asked about tire rotation I was told that not the in the package but when I was leaving the guy said it’s in your service package. All and all it was terrible service as I had to wait along time, service that were part of my package was not completed and the guy did not check to verify before telling me I have to pay. Sorry but please call customers before and verify all so they don’t come there and leave with only half the services. Thank you More
by eshna76
Employees Worked With
Do not want to name the employee, just want to tell you about the terrible service
May 06, 2020
My family and I are truly thankful for how we have been treated by the sales forces at Heritage Volkswagen. Their professionalism and kindness is greatly appreciated. treated by the sales forces at Heritage Volkswagen. Their professionalism and kindness is greatly appreciated. More
by dennismagee140528
Employees Worked With
Dennis Larney
May 05, 2020
HVWOSA is by far the best Volkswagen dealership in Atlanta. Shaun, and his colleagues are very professional. From start to finish it was a great experience. You cannot go wrong if you’re in the m Atlanta. Shaun, and his colleagues are very professional. From start to finish it was a great experience. You cannot go wrong if you’re in the market for a new, preowned, or just to service your current VWUB! More
by Corey H.
Employees Worked With
Rosa Ridley (FINANCE) AJ (FINANCE), Amr Hallaba, Bill Kenny, Corey Haynes, Bryant Hall, Derrick Chisholm, Chrissy Rainwater, Dixie Thomas, Rufus Wells, John Abney, Corey Douglas
May 04, 2020
Service side is terrible. Not worth buying a vehicle from them as when it needs service you’ll be greatly disappointed. Be warned. There were no precautions during the pandemic either them as when it needs service you’ll be greatly disappointed. Be warned. There were no precautions during the pandemic either More
by Dee
Employees Worked With
Joe- service manager
May 04, 2020
They were great about social distancing, using face masks, allowing no contact test drive, and home delivery (even when I lived an hour away). Milton G was awesome to work with! masks, allowing no contact test drive, and home delivery (even when I lived an hour away). Milton G was awesome to work with! More
by Don W
Employees Worked With
Milton Gresham, Armani Swinney
May 02, 2020
Dee Holness was an exceptional salesman. I walked in at 5:30, told him what I wanted and I was in a my new car and out the door by 7:30 (record time). He met all my expectations, I’m more than pleased. Ve 5:30, told him what I wanted and I was in a my new car and out the door by 7:30 (record time). He met all my expectations, I’m more than pleased. Very professional and detailed. More
by K Moolenaar
Employees Worked With
Dee Holness
May 01, 2020
I always like come to your dealership there in Union City ,my first car was a New Volkswagen Beetle the first one when they came out in 1999,in 2003 I upgraded and kept that car until 2018 and now have the l ,my first car was a New Volkswagen Beetle the first one when they came out in 1999,in 2003 I upgraded and kept that car until 2018 and now have the last one. So I guess you Volkswagen Beetle fan at heart, I love the customer service there.me and Bill Kenny from day one 1999. I don't want to forget Amr Hallaba he sold me my second Volkswagen Beetle even the guys in the service department are outstanding. More
by Gail Sabir
Employees Worked With
Gee Harvey, outstanding thank guys , Amr Hallaba, Bill Kenny, Bryant Hall
April 29, 2020
The service on my vehicle was quick and complete. They were courteous and very professional. I was kept informed of progress and am very pleased. were courteous and very professional. I was kept informed of progress and am very pleased. More
by scolvert
Employees Worked With
Edwin Burke, Brad Cody
April 28, 2020
The service was great! I would have provided 5 stars but I had to wait almost an hour to get loaner (Enterprise) car. When the car arrived, it was dirty (windows, steering wheel). I had to wait almost an hour to get loaner (Enterprise) car. When the car arrived, it was dirty (windows, steering wheel). More
by conspiracy03
Employees Worked With
Bryant Hall
