Heritage Volkswagen of South Atlanta

The salesman was more than courteous and polite and professional. Everyone at the dealership that we camme in contact with were friendly and helpful. I would give our salesman a perfect "10". I would d professional. Everyone at the dealership that we camme in contact with were friendly and helpful. I would give our salesman a perfect "10". I would definitely recommend this salesman to friends who are interested in purchasing a new car. More

My name is Lena Johnson. May 11,2011, I purchased a 2008 Volkswagon Jetta. I love it. The color,the mileage used on the car was good. The price was a great price for the vehicle;also every feature and luxur Volkswagon Jetta. I love it. The color,the mileage used on the car was good. The price was a great price for the vehicle;also every feature and luxury of the vehicle. Ms.Jeannette welcomed me as soon as I entered the dealership. Ms.Jeannette, Mr. Mitch, Mr.Todd, and Mitch's manager,(sorry I forgot his name) I have a card from everyone. Everyone really made me feel comfortable through the entire business process;it was a pleasure. Everyone including the associates that were not processing my deal were friendly and concerned about my visit that I were being helped and treated well. Mr. Mitch Sammans made sure that I was extremely happy with my new vehicle;as well as everyone that worked the auto deal. Mr.Sammans told me that he had my back and everyone please believe me he delivered with every intention he had in mind to make sure that I was very satisfied with my new car. Shortly after Mr.Todd told me the same; they both had my back. I am very happy and extremely satisfied with my Volkswagon Jetta. Mr. Mitch and Mr. Todd worked very hard for me. I do not have the best credit it is challenging and they took on the challenge and they ROCKED IT! I certainly recommend this car dealership to anyone looking for their first or next vehicle and meet great and outstanding people with professional services. Great Teamwork! Lena J More

I have been well-treated at this dealership. All employees are friendly and helpful. They seem to want to do a great job and ensure the customer is happy. I also bought my VW GTI there and am very employees are friendly and helpful. They seem to want to do a great job and ensure the customer is happy. I also bought my VW GTI there and am very satisfied with this fun car. Service department seems to do a thorough job and the service is accomplished in a timely manner. More

My wife started this whole process of buying a pre-owned car. I only came in to sign the papers but was thoroughly impressed with the no pressure atmosphere you get at most car dealerships. Our Salesman M car. I only came in to sign the papers but was thoroughly impressed with the no pressure atmosphere you get at most car dealerships. Our Salesman Mitch was extremely polite and willing to go all the extra things to make us feel comfortable. My wife was very apprehensive when starting the process but Mitch made her feel very at ease throughout the whole thing. Todd the finance director actually said this "Time to go to war" referring to the effort he was going to and did make when dealing with the lender. I would DEFINITELY recommend Heritage VW of Union City to anyone looking to buy a new or pre-owned car. More

Mitch I found out later was a new sales employee who has been with Heritage Volkswagen in Union City, GA for about 6 months. He was the most patient auto sales person with whom my wife and I have ever worke been with Heritage Volkswagen in Union City, GA for about 6 months. He was the most patient auto sales person with whom my wife and I have ever worked after trading many, many times over the years. He was knowledgable and willing to do what he needed to keep our business since we are repeat customers who took delivery of 5 new Jettas and Beetles just over 3 years ago and now trading each of them in for 2011 Jettas and looking at the 2012 Passat and Beetle for my wife. An additional important note - we did not contact anyone other than Heritage Volkswagen, and did not even consider another brand. Thanks to the sales team including a big thank you to Tim Lennox, the Sales Manager who assigned Mitch to work with us, but was always there if anything was needed or we had questions. Great experince and we will be back in the future due to Tim and his team. Thanks, Joe and Charlene Morris More

When I walked into the dealership I was really impressed with the cleanness. I had gone there to price a Jetta, before I knew it I was test driving one. Ron Douglas went over all the features with me. We th with the cleanness. I had gone there to price a Jetta, before I knew it I was test driving one. Ron Douglas went over all the features with me. We then went to discuss the price, there was no haggling no let talk to my manager to make a sweet deal none of that (which was very refreshing). At the end I told him I wanted more time, he said fine. I went to three other VW dealers. One dealer would not even acknowledge my presence, the other two were like your run of the mill dealerships where it's you & the salesman against the his manager. So about a week later I called Ron & told him I would like to come talk to him again. When I got there he had the exact vehicle I had originally wanted! I drove that one, we agreed on a price. He sent it to get ready & I went talk with the finance manager Todd Towns. Honestly, I thought ok this will be the worst part (I have had bad experiences before buying previous vehicles). To my amazement it was a good experience. That afternoon I drove home in my new VW Jetta TDI. I have bought several vehicles in the past, this by far was my best experience dealing with a dealership! More

We have never been to a more accomodating dealership. All transactions were handled professionally with the utmost care taken to quality of service with a friendly attitude. They always have a "can do" All transactions were handled professionally with the utmost care taken to quality of service with a friendly attitude. They always have a "can do" approach to all inquiries. We would recommend this dealership to all family & friends looking for a pleasant rather than dreaded auto purchase experience. More

Initially we were quite impressed with this dealership. We were looking for a used car for our daughter at a reasonable price and found a pre-owned SUV that was exactly what we were looking for in our pric We were looking for a used car for our daughter at a reasonable price and found a pre-owned SUV that was exactly what we were looking for in our price range. We did not feel pressured and we were sure this was the car for us. We went in for financing, filled out the paperwork, and waited. We are self-employed, so we know this often causes problems when trying to get credit. We were told that we needed to bring in additional paperwork to ensure financing and we could bring that in the next day (we were in on a Saturday evening). We told the salesman we wanted the car and would return the following day. When we were leaving the lot, the finance manager stopped us in our car and told us he had sent our paperwork to a loan company but it would be Monday morning before he knew anything. I asked him if we needed to return with the additional paperwork and he said we could fax it if we wanted, that way he would have it if he needed it. He said he or the salesman would call us first thing Monday morning. We told him we did want the car, and he said he would take care of it. Come Monday morning, we did not hear from either man, so we called, and after paging the salesman twice, were told they had sold the car on Sunday to someone else. No one called us to let us know, while we were under the impression the car would be held for us, as we told both men we wanted the car. I feel we were not dealt with honestly at all. I'm not sure if our financing did not go through and they didn't want to tell us, or if they just did not want to do business with us. I will never go back here and will tell everyone I know how we were treated --with no respect and no honesty. I am sorry we did not get this car--but we will have to shop elsewhere to get what we need. I would not go here to get a new or used car. More

have not purchased a VW however my husband and I came have not purchased a VW however my husband and I came into the dealership to "LOOK" I am on a new budget and a new car is not included in the budget have not purchased a VW however my husband and I came into the dealership to "LOOK" I am on a new budget and a new car is not included in the budget right now but I can say I did not feel hounded, nor was I made to feel like I was wasting his time. WHEN i am ready to purchase It will be a VW from Heritage from Ron. "Heritage how car buying should be even if your just looking" More

The personnel at Heritage, specifically Todd Towns and Tim Lenox were exceptional. From the moment I walked into the dealership I was given a warm welcome. They listened carefully to my needs and found Tim Lenox were exceptional. From the moment I walked into the dealership I was given a warm welcome. They listened carefully to my needs and found a vehicle that was suitable at the correct price point. The time spent with Todd Towns reviewing the financing was both professional and informative. At no time did I feel that I was being forced to make a decision. Thank you Heritage for an oustanding experience. More