Heritage Volkswagen of South Atlanta

Had recent visit to Heritage for major repair, received excellent attention through out entire experience. Work was accomplished within promised time and my vehicle was cleaned and ready as expected. Have excellent attention through out entire experience. Work was accomplished within promised time and my vehicle was cleaned and ready as expected. Have purchsed 3 VW's from this dealer and have always had very satisfactory experiences both in Sales and Service departments. More

Went to the VW dealership in Alpharetta. They were garbage. Walked into Heritage and they didn't waste my time. Went for a used car and drove off in a 2011. Great experience! garbage. Walked into Heritage and they didn't waste my time. Went for a used car and drove off in a 2011. Great experience! More

Extremely great Customer service. Very friendly and dedicated sales persons. Gave the car at a good reasonable price. Has a good inventory. Got the car in my first visit with only 15 miles on it. Great dedicated sales persons. Gave the car at a good reasonable price. Has a good inventory. Got the car in my first visit with only 15 miles on it. Great Dealership. More

Heritage Volkswagen of South Atlanta provides great customer service. Quinton asked a lot of questions to determine my needs and recommended the perfect car for me. He was very knowledgeable about th customer service. Quinton asked a lot of questions to determine my needs and recommended the perfect car for me. He was very knowledgeable about the products he sells and his friendly demeanor put me at ease. I will definitely recommend Quinton and this dealership to my friends and family. More

I visited Heritage for my first official service appointment for my new 2011 EOS. A minor repair was needed and I was informed I would be without my car for a few days. I was put into a rental car f appointment for my new 2011 EOS. A minor repair was needed and I was informed I would be without my car for a few days. I was put into a rental car for my convenience. My car was left at the dealership and I was contacted about the progress while it was there. On pickup my car had been cleaned and detailed just as if it had come off the show room floor. All repairs and maintenance were thoroughly explained. It's experiences like this that let me know I chose the right dealer for my purchase! Awesome customer service that continues after the sale!!! More

I have been comparing a number of larger cars lately to trade up to. The VW TDI Sportwagon ended up on the short list. I was still conflicted between the VW and Toyota, with the Toyota having much better trade up to. The VW TDI Sportwagon ended up on the short list. I was still conflicted between the VW and Toyota, with the Toyota having much better reliability past, but the VW having raving reviews on gas mileage and being fun to drive. Between the fact that the MSRP on the VW was almost $4k lower than the toyota, as well as the lifetime powertrain warranty and lifetime free oil changes that Heritage offers, I thought I could be persuaded to go VW. I visited the dealership on a Saturday to take a look at the car and test drive it. Sure enough, it was certainly a fun car to drive. I appreciated all the efforts that Billy went through to demo the car for me. I also appreciated the efforts that Ron made to make me feel welcome at the dealership. I returned to the dealership on Monday afternoon with my trade to see how the numbers worked out compared to deal toyota had already offered. I assumed it would be a quick trip, so I had no problem taking my 5 year old with me. Turns out that it takes almost 2 hours for them to offer me a thousand dollars less for my car than any other dealer I've been to while telling me that they have no room to sell their car below MSRP. Ironically, just a few minutes before this, I received an email quote from another Atlanta VW dealer quoting the same car (except it was an automatic instead of a manual) for $2500 less. I am certainly a fan of the free market system and feel that any dealer should be free to charge whatever they feel is right, just as the customers can choose to pay or take their business elsewhere. What upset me was that they had me sitting around the dealer for almost 2 hours with a hungry 5 year old son while they messed around and didn't even attempt to make me any kind of deal. I felt this showed a lack of respect for me and my time. I wish they had at least been busy, so I could give them a good excuse. More

This dealership is very clean and the employees are knowledgable and friendly! I will definitely go back for service when it is time to service my car. knowledgable and friendly! I will definitely go back for service when it is time to service my car. More

First off, let me say that I was once in the car sales business, and I wish the dealership I once worked for did business like Heritage Volkswagen. Everyone, from our salesman Billy, to sales manager Tim, business, and I wish the dealership I once worked for did business like Heritage Volkswagen. Everyone, from our salesman Billy, to sales manager Tim, to finance manager Todd, worked hard to get us into the used vehicle we wanted. They understood what we wanted and they made it happen. They let us drive the car for a few days while they worked out the details of the financing. The car needed new tires, and rather than slapping on a set they already had in stock they actually ordered the specific tires I wanted (Kuhmo Ecowings), in spite of the fact that it would take a couple of days to get them. In the meantime we were given a very nice loaner vehicle to drive. I can't say enough good things about the people here. I would DEFINITELY recommend Heritage Volkswagen to anyone looking for a used vehicle or a new VW. In fact I already have recommended them to several friends and co-workers. You just can't go wrong here. More

I came into the dealership only looking to see what can be done. They worked with me in terms of price and no hassle. In fact, my monthly payment goal with very very very little down payment was waaaay w be done. They worked with me in terms of price and no hassle. In fact, my monthly payment goal with very very very little down payment was waaaay well met. I felt secure in what I brought walking out the dealership. I am considering purchasing another car from them. Thank you so much. More

Great experience when I traded in a '99 Passat and purchased a '10 Passat in Sep 2010. Continued great experiences with Service when I bring Passat in for carefree maintenance. Dealership was re purchased a '10 Passat in Sep 2010. Continued great experiences with Service when I bring Passat in for carefree maintenance. Dealership was responsive after I expressed interest in new '12 Passat TDI. More