Heritage Volkswagen of South Atlanta

I actually felt betrayed. We've been going to Heritage I actually felt betrayed. We've been going to Heritage South for a few years. We're "Beetle Folk" and prefer to take our VWs to qualified dealers f I actually felt betrayed. We've been going to Heritage South for a few years. We're "Beetle Folk" and prefer to take our VWs to qualified dealers for service or repairs. A couple of months back, we noticed that oil was, for lack of a better word, "disappearing" from our little 2003 Turbo Beetle. No oil on the carport, no smoke out of the exhaust and no oil smell ... ever. So we took it to Heritage South and they diagnosed the problem as a bad head gasket. $500 repair. For us, $500 isn't dinner money, but if that was going to keep us us from investing $50 a month in Castrol Syntec, it would be well worth the money. So that's what we did. So I checked the oil yesterday morning and it wasn't even showing on the stick, so off to our trusted friends at Heritage South we go. The assistant service manager informed us that the 'repair' that they'd made previously was a problem at the time, but that now our problem was a bad timing belt housing gasket, and for the bargain basement price of $1300 they would be happy to replace it. It really bothered me that he totally dismissed the fact that the first repair changed nothing whatsoever. It was as if he was trying to justify the misdiagnosed and unnecessary repair. We didn't want money back or anything; we simply wanted to know where the 18 quarts of oil had 'disappeared' to. When I asked him where the oil might be disappearing to, he just tap-danced around the question, was curt and generally treated me like an idiot. I was very surprised as Heritage had been so forthcoming and helpful in the past. I really hope this was an anomaly, but either way, we won't be using their services again. More

Me and my wife had been shopping for a new car for over 3 months and had stopped many times at Heritage Volkswagen and worked with Chris. I kept telling him we were sorry to put him through all this but he months and had stopped many times at Heritage Volkswagen and worked with Chris. I kept telling him we were sorry to put him through all this but he was a trooper and always took great car of us. Even after we took delivery of our new GLI Chris has continued to keep in touch with us. Highly recomended! More

Well my parents had bought a routan van from this dealership and love it. But they said if I ever go up their to ask for silivia as the salesperson. They said she was the best person they have worked dealership and love it. But they said if I ever go up their to ask for silivia as the salesperson. They said she was the best person they have worked with ever! So I went their I bought a tiguan love it. They gave a car to drive while the other I bought came then. And I also worked with silivia, it was nice to have someone who was not pushy and felt like wasn't just trying to get you to buy the car. But a person who cared what you drove. No complaints overall and am very satisfied. More

I went to this dealership yesterday afternoon. In our 20-30 minutes there no employees acknowledged us. We went inside to seek help but no one even greeted us. I saw one salesmen working with a couple a 20-30 minutes there no employees acknowledged us. We went inside to seek help but no one even greeted us. I saw one salesmen working with a couple and 3 in an office talking with no customers. I told my husband lets go. He walked into the room with the three salesmen and alerted them that they have lost a customer. They said sorry but they were busy. I work customer service. I understand being busy. All they had to do was acknowledge us. I was already approved to buy a new car. Once we informed them we were leaving they inquired about our needs. We left there and drove to Heritage of Lithia Springs where Bryan came outside to greet us in less than 5 minutes. It took several hours to close the deal but Bryan was great with keeping us updated on the progress. More

Sam was great to work with when I bought my new Jetta. He was very nice but not pushy like some car salesmen can be when trying to buy a car. He was very nice but not pushy like some car salesmen can be when trying to buy a car. More

Great experience, really professional and experienced sales people. Only dealership I've been to, where I didn't feel pressured to make a purchase. Well worth my time. sales people. Only dealership I've been to, where I didn't feel pressured to make a purchase. Well worth my time. More

Well this is car # 12 that I have bought directly or indirectly from Mr. Lenox. My daughter College Class 2012 was ready for her first new vehicle and as family custom my entire family has purchased indirectly from Mr. Lenox. My daughter College Class 2012 was ready for her first new vehicle and as family custom my entire family has purchased vehicles from Tim Lenox. Spouse 2005 Volkswagen Beetle Me 2006 Volkswagen EOS Son 2007 Volkswagen Jetta Spouse 2008 Volkswagen Touraeg Sister-in-law 2008 Volkswagen Jetta Daughter 2012 Volkswagen Beetle I think the constant trail to Mr. Lenox tells you about the trust and admiration that we have for him! Tim...and Heritage Volkswagen (Thanks for all that you continue to do!) WM More

MY EOS runs like a top because Mr.Kenny and my service tech (OZ) treat my car like it's there own. I get proactive advice from them and coaching after every service visit. Bill Kenny is proven service vet tech (OZ) treat my car like it's there own. I get proactive advice from them and coaching after every service visit. Bill Kenny is proven service veteran and all of the customers that I meet in the service area have the same amount of admiration and trust for him that I do! What a team!! More

Personal service was exceptional from my very first conversation with Tim, the sales representative. I am completely satisfied with my purchase and with the whole purchase process. Thank you very much. conversation with Tim, the sales representative. I am completely satisfied with my purchase and with the whole purchase process. Thank you very much. More