Heritage Volkswagen of South Atlanta

Great team and people. I was stuck in a bad situation without a car and they gave great customer service. I can not thank them enough. without a car and they gave great customer service. I can not thank them enough. More

Silvia made this experience much more comfortable than any other previous dealership that I have been to. She made sure I was well aware of my options and even invited others to further explain to make su any other previous dealership that I have been to. She made sure I was well aware of my options and even invited others to further explain to make sure I understood. Silvia is the person that I would recommend for my friends and family to ask to help in their search for a new vehicle. She pays very close attention to your needs and concerns and strives very hard to meet your expectations. She is a great salesperson online and in person. More

Corey Douglas is an OUTSTANDING Car Salesman!!! I would recommend him and Heritage Volkswagon to anyone! Finance Manager, Ron Douglas is very kind and patient also. recommend him and Heritage Volkswagon to anyone! Finance Manager, Ron Douglas is very kind and patient also. More

The crew at Heritage VW has been great to my wife and I. Ron Douglas has been an awesome salesman and has been promoted since our last purchase at Heritage. He put us in touch with Quinton Pratt, who has be Ron Douglas has been an awesome salesman and has been promoted since our last purchase at Heritage. He put us in touch with Quinton Pratt, who has been an awesome guy to work with. They are both VW enthusiasts and it helps when talking about the real experience you can have from driving a VW. The service department crew is great too. Never a long wait, and the shuttle and rental service they provide for free, is second to none. Do your self a favor and head outside the Perimeter for a VW dealer....you won't be let down. More

I was introduced to this dealership by a friend, and my personal experience was delightful. Sales consultant Silvia was extremely helpful, attentive, and made me feel comfortable with the entire shopping e personal experience was delightful. Sales consultant Silvia was extremely helpful, attentive, and made me feel comfortable with the entire shopping experience. I got all the information I was looking for, and everyone at the dealership was A+. I would definitely return to this dealership again, even with the drive involved to get there (1hr). More

I am currently overseas in the Middle East. I have been looking for a VW R32 for quite a long time now. I found one on Heritage VWs website that was perfect. At first, dealing with Robert McNeil, the exper looking for a VW R32 for quite a long time now. I found one on Heritage VWs website that was perfect. At first, dealing with Robert McNeil, the experience was better than I have dealt with any car dealer. Robert was extremely helpful and even provided a cell phone number because of my situation with being overseas. I wanted to have the car shipped to my house in Florida and received by my parents and Robert arranged it. Once it went to the finance department, I had to deal with Ron Douglas, at first he was good, he took the loan paperwork that was signed by my parents with a PoA and he took my down payment of $2400 over the phone and said everything was good and that the car was mine. A couple days later I called to find out when the car would be delivered, a woman by the name of Chrissy said the car was scheduled to be delivered that afternoon actually. I was thrilled. Then, the next day Ron Douglas said that the bank wouldnt take the loan paperwork because they dont accept Powers of Attorney and that he would call back to let me know what options were available. I never received a phone call and had to call about 6 times over three days til finally I was pawned off to Todd Towns(Sales Manager). Again, at first, he was very helpful and understanding and said how he was a Marine and new my situation and would go out of his way to help. He got the paperwork resent so that it could be forwarded to me downrange to sign. I got the paperwork back to him and couldnt get ahold of him after that. I called 11 times in a week and left messages to have him email me or call my parents and he never did. We asked him to us some kind of notice when the vehicle would be shipped and he said no problem. Well, after not being able to get a hold of Mr. Towns for a week, we get a phone on a Saturday afternoon on Memorial Day weekend from the shipping company that says, "Hey, we're here to deliver your car".(NO NOTICE) On top of that, the car battery was dead and had to push start to get it down the drive way, and there was absolutely no gas in it. It ran out of gas half way down the drive way(Approximatley 100ft) and wouldnt restart even with a jump. This whole process was extremely nerve racking and about as painful as can be when it comes to customer service. NEVER AGAIN. Also, after all this, I called the Bank that supposedly wouldnt take my loan paperwork, and they said the loan was approved back in July and that I had 3 days to make my first payment after I finally received my car almost 2 months later. However, if anybody uses this dealership, the only person I can recommend you use is Robert McNeil and the price on the car was great. More

Was surprised by the good treatment they gave me because I was expecting to be pushed and pressured to buy but we are only looking for a car now and want to do reasearch and try. It was very nice how she ta I was expecting to be pushed and pressured to buy but we are only looking for a car now and want to do reasearch and try. It was very nice how she talked and really wanted to help us. More

Pictures of the car were inconsistent with actual car. Salesman would not even come out to the vehicle when I arrived at the dealership even after I went inside and told them I was there. They sent anothe Salesman would not even come out to the vehicle when I arrived at the dealership even after I went inside and told them I was there. They sent another salesman out. Did not receive a counter offer even after asking for one 2 times before deciding on traveling to dealership. With one time on my way to the dealership 350 miles (7hours travel one way)The Carfax was inaccurate with noticeable defects of damage, paint coming off and rusting on the car. I came back to Mississippi and on Craig's List found 2 cars cheaper and 200% better than that car whitin 50 miles of home that very evening. My daughter said she would never go back to Georgia again. If you call no service and incorrect information, I would rank you and your dealership on a scale of 1 to 10 a rating of 10. If you call your service good, I would rank it 1. I will for sure not do business with you. More

Back in June of this year I was contacted by a sales person from Heritage of South Atlanta due to an internet inquiry I had made regarding the 2013 VW CC. The young lady scheduled an appointment for me person from Heritage of South Atlanta due to an internet inquiry I had made regarding the 2013 VW CC. The young lady scheduled an appointment for me to come and test drive this vehicle and communicate my needs to her. The appointment was on a Saturday and when we arrived at the dealership there were only three salesmen on the floor. We (my mother and I) were informed that the sales associates were in a meeting so the gentleman that greeted us had to accomodate three sets of customers because their contact person were in this meeting. Our sales person obliges us by allowing a test drive of both the VW CC and the VW Passat. Now here comes the insult to my intelligence. I keep it one hundred with my salesperson and explain that I was going through the Bankruptcy process and I was awaiting my discharge letter in about 45 days. He had me to complete the credit Application. My mother and I chose to leave since it was so late in the day. Our salesperson gave me his card and told me to contact him anyday after Monday of the following week. When I contacted him he told me that he had talked to the finance company and they were going to do an "exception status" credit process for me due to my circumstances. The finance company also stated that they would not move further until they received my discharge letter. I contacted the necessary persons to find out that my discharge would take place on July 30, 2012. The salesperson then instructed me to keep him posted if anything changes. I held on to this hope for 45 days. My discharge did become official on July 30, 2012 and I faxed a copy immediately to my salesperson. I visited the dealership (the next day) on Tuesday, July 31, 2012 and completed another credit application, because it had been over thirty days, and while he contacted the finance company my mother and I ran an errand instead of just sitting around waiting. We had not been gone 10 minutes before I get a call, from another salesperson telling me about other options he thinks may work for me. We return to dealership and we are passed to another salesperson who instructs me that the only cars available to me are a 2003 Cadillac Seville ( cost - $7,300; $1200 down) and a 2005 Acura (cost - $9,500; $2500 down) no other cars would do. Now I have never gone to a dealership and the discussion with the finance company(ies) has taken such a small amount of time. I was insulted that they did not take the time to work a deal for me that I left with my 3500 down payment cashier's check and went to another dealership and purchased another vehicle that is a 2012 and did not have to use the down payment at all. The salesperson did not give me any other options other than the two vehicles. He was to call me August 1, 2012 at 11:00am and I have not heard from him or the dealership. Heritage of South Atlanta did not handle my situation with professinalism at all. I am still a VW fan and will acquire one in a few years but not from Heritage of South Atlanta. The final straw is Heritage of Lithia Springs worked a deal for me on a 2010 VW CC and Heritage of South Atlanta could not do the same. I did not take this deal due to the high mileage on the odometer. I am presently enjoying my 2012 Nissan vehicle. More

The new car sales team at Heritage Volkswagen of South Atlanta is excellent. I visited the dealership on two occasions before deciding to buy a 2012 Jetta. On my initial visit, Dre asked me several questi Atlanta is excellent. I visited the dealership on two occasions before deciding to buy a 2012 Jetta. On my initial visit, Dre asked me several questions which led him to find the features I was looking for in a car the color I liked. I appreciated his low key approach to the sale, and never felt pressured to buy right on the spot. During my second visit I worked with Tim. I feel like I got a real education about the 2012 models from Tim. Although I was pretty much sold on the Jetta I had been test driving, I did explore my options. Both salesmen where friendly and knowledgeable, and they ultimately put me in the right vehicle. Ron, who helped get all the paperwork in order, was also an expert in his area. I was able to ask questions while signing multiple documents, and felt like I knew what was happening at every step of the process. Overall, I am extremely satisfied with the new car buying experience at Heritage Volkswagen of South Atlanta. More