Heritage Volkswagen of South Atlanta

This was my second purchase from Heritage VW South Atlanta, both times my husband and I dealt with Corey Douglass. Not only is he always pleasant, professional, approachable, honest and knowledgeable, Atlanta, both times my husband and I dealt with Corey Douglass. Not only is he always pleasant, professional, approachable, honest and knowledgeable, but also he makes the experience as painless as possible. Corey was always willing to satisfy our needs, answered all our questions and concerns...he always goes above and beyond which is highly appreciated. Both experiences have been great at Heritage VW South and it’s never about the sell, but customer satisfaction. Thank you!! More

Several months ago, I decided to shop for a new car. I visited several dealerships and spent hours on the Internet. When I walked into Heritage, I was met by Dre David. We chatted for a few minutes and visited several dealerships and spent hours on the Internet. When I walked into Heritage, I was met by Dre David. We chatted for a few minutes and I outlined my plan. I told him I was looking at several different brands and ordered if my wife and I could test drive a Jetta Sport Wagon. Dre took a few minutes to show me the car and off I went. When we returned, we asked to drive the Toureg as a comparison. No problem. Dre grabbed another set of keys. We test drove several models this way. We went to several other dealerships and this made me realize how much I liked Heritage. At one particular dealership, the salesman never left me alone. I felt like he was ready to move in, constantly saying " shal we talk numbers?" I was even called three times when I got home. I narrowed my search to two equally acceptable cars. But what made me pick the Volkswagen was Dre. I really liked the way he treated my wife and I during our visit. We were free to test drive the car, speak freely between ourselves and when we returned ten minutes later, Dre was there to answer our questions about the car. This was the car buying experience I was seeking. Ron made he financing paperwork easy. I am happy with my purchase and would recommend Heritage to anyone looking to buy a car. More

Fantastic car buying experience. Adam's VV and competitive car knowledge, is exceptional. First class customer service coupled with a passion for what he does and sells makes Adam a true professo competitive car knowledge, is exceptional. First class customer service coupled with a passion for what he does and sells makes Adam a true professonal and a joy to work with. Customer satisfaction is his ultimate goal. More

Corey was friendly, greeting me as soon as I pulled up to the dealership. We had talked in the past about the vehicle I was looking for so he quickly located exactly what I wanted. Corey quickly establishe the dealership. We had talked in the past about the vehicle I was looking for so he quickly located exactly what I wanted. Corey quickly established a trade in value, honoring the $1000 increased trade in value promised when I bought my last vehicle from Heritage. Ron (finance manager) also quickly processed my paperwork, getting everything completed in a timely fashion. This is my second new car purchase at Heritage Volkswagen in less than a year. I highly recommend them. More

My husband and I came into the dealership and Mr. Quinton Pratt was the sales person who assisted us. I had a particular style of VW in mind and Mr. Pratt was extremely knowledgeable about the brand, very pr Pratt was the sales person who assisted us. I had a particular style of VW in mind and Mr. Pratt was extremely knowledgeable about the brand, very professional and very accommodating. We spent a few hours with him which the time flew by. We were very impressed with the dealership and the employees and would highly recommend others to also purchase a VW. I am loving my new VW Jetta!!! More

I am not usually a person that reviews businesses but I have had all I can take. My sales experience was fantastic, Tim worked with me to find exactly the car I was looking to purchase. Thank you Tim! have had all I can take. My sales experience was fantastic, Tim worked with me to find exactly the car I was looking to purchase. Thank you Tim! From the point of purchase to my current situation is a giant used car customer service cliche. During the purchase process I was lured in by the super warranty program. After I went home and read reviews and details of the warranty program I decided to cancel. I read through the paperwork regarding the warranty....I have the option to cancel...no big deal. I called Ron Douglas to cancel the day after my purchase. A week went by and I didn't hear from him so I called again. No return phone call. I called again. I left Ron Douglas 4 voice mails over 4 weeks. No return call. So then I left early from work to go to the dealership before 5pm hoping to resolve the issue. No Ron Douglas. No one else could help me. So then I went to the dealership on a Saturday and Todd was gracious and helped me out. 6 weeks went by and I never received a cancellation notice. I left Ron Douglas 2 more voice mails. He finally calls me back (It's a MIRACLE!) and tells me he has no record that I cancelled the warranty. Awesome. Since that call It's been over a month and I still have received a cancellation notice. I purchased the car at the beginning of September. I have been trying to cancel the #@$%& warranty since the day after I purchased the car. It has been 4 MONTHS and the issue isn't resolved. Guess what??? This month I have left 2 voice mails. I still can't get Ron Douglas to return my call and I'm still paying for the warranty I'm trying to cancel. More

This dealership has great customer service! Quinton Pratt was very helpful and efficient! I highly recommend purchasing your next car at Heritage Volkswagen of south Atlanta. was very helpful and efficient! I highly recommend purchasing your next car at Heritage Volkswagen of south Atlanta. More

Exceptional service. Adam was very knowledgeable, pleasant, confident and had a wonderful and bubbly personality. I would recommend anyone to go to Heritage VW. If Adam, Tim and Ron are representativ pleasant, confident and had a wonderful and bubbly personality. I would recommend anyone to go to Heritage VW. If Adam, Tim and Ron are representative if the rest of the employees you all have an exceptional team. More

I came in to get my car serviced and while I was waiting I asked Dre David to tell me about the GTI that was in the show room. He was not only Knowledgeable but he had great customer service Skills. Kevin i I asked Dre David to tell me about the GTI that was in the show room. He was not only Knowledgeable but he had great customer service Skills. Kevin in the service department did really well with me as well. I ended up buying a new car because of the knowledge that Dre had and the offer that I was given I couldn't pass it up. Kevin in the service department made sure that the car was detailed very well and also gave really good customer service. I was very impressed and I was treated with the utmost respect and with VIP treatment I thank you and will do business with Heritage Volkswagen in the future, my next car will be with them. More