Heritage Volkswagen of South Atlanta

Customer Service My visit with Heritage Volkswagen of South Atlanta was above standard. First of all, 2 days after I made an appointment for the 40,000 mile service, My visit with Heritage Volkswagen of South Atlanta was above standard. First of all, 2 days after I made an appointment for the 40,000 mile service, I received 2 calls prior to the actual appointment. These calls were to welcome me and to thank me for using their dealership for the service and also to confirm my appointment date and time. I've been to another dealership (On the far North Side of Town) that didn't call to confirm at all. I won't name that dealership on the north side, but I will say that I will continue to get my car serviced at Heritage Volkswagen of South Atlanta from now on. My service advisor's name is Bryant Hall. Mr. Hall was very professional from the moment I walked in the building. Plus I had a pleasant experience while getting my car serviced. It only took 2 1/2 hours to service my car. The other VW dealership would definately have taken longer to do the same job (at least 3 1/2). Also the cost was cheaper at Heritage Volkswagen compared to the other dealership. Yes, I saved money by going to Heritage Volkswagen of South Atlanta as opposed to the other dealership and I bought my car at the other dealership. It should have been cheaper at the other dealership, but it wasn't. It got a less expensive, faster and much over all better service experience at Heritage Volkswagen of South Atlanta. And NO, they aren't paying me or compensating me for this review. I just think that people should be complemented when they do an exceptional job or even a good job. As long as the customer is satisfied then that's what count. Well, I'm very satisfied. To sum it up, I'm very satisfied with this location and highly recommend Heritage Volkswagen of South Atlanta to any VW owner who needs their car serviced by a reputable dealership. They get it. They do the job right the FIRST time and don't price gouge you. With that said, I'm giving Heritage Volkswagen of South Atlanta a 5 star rating for my customer experience. The cashiers were even on point. This dealership is a well oiled machine and I honestly appreciate Bryant Hall for being the type of service represantative that EVERY dealership should have. 2 thumbs up Mr. Hall. THANK YOU SIR!!! More

Great Service This has been a great experience and Rufus was very helpful and not pushy at all. He was open to my wants and needs in a car and helped me find the pe This has been a great experience and Rufus was very helpful and not pushy at all. He was open to my wants and needs in a car and helped me find the perfect car for me. More

Shopped around... VW saved day Todd and Rufus were excellent. They were extremely respectful to my grandmother. They catered to our beverage needs. They went beyond the call of duty Todd and Rufus were excellent. They were extremely respectful to my grandmother. They catered to our beverage needs. They went beyond the call of duty to service our time constraints. The manager Todd's boss lent me his personal vehicle while LoJack was installed. Compared to Hennessy and other competitors, Rufus and Todd brought an air of transparency and customer care to the negotiation table. I will definitely be back, and hope to find Rufus and Todd where they deserve to be, selling new cars to uppity white folks. More

Very well manner timing n very professional I went in there Rufus gave me my paper work did my paper wrk got approved.then show me the car told me everything about the vechile and we went bk ins I went in there Rufus gave me my paper work did my paper wrk got approved.then show me the car told me everything about the vechile and we went bk inside in helped me with ever thing I ask in a timely manner and was very professional about business n I liked that very good customer service everybody in the store greeted me when I walked in. And I would recommend this location to every body it was a good experience they makeu feel like family, More

Great Customer Service I have been taking my car in to Heritage Volkswagen to be serviced. No hassles, great customer service. Efficient and friendly staff. One word - excep I have been taking my car in to Heritage Volkswagen to be serviced. No hassles, great customer service. Efficient and friendly staff. One word - exceptional. More

Simply amazing!!!! From the time I walked in I absolutely felt no pressure to buy. These guys at the Volkswagen dealership are just amazing. Professional at all time and From the time I walked in I absolutely felt no pressure to buy. These guys at the Volkswagen dealership are just amazing. Professional at all time and super friendly. After 30 minutes you'll feel like you knew these guys for years. Our sales guy Rufus Well is the BEST! I dealt with him for about 6 months before I pulled the trigger I'll tell you guys there was not one ounce of pressure to buy a car. Just got the 2016 Passat and we love it was already previous Passat owners we just needed to upgrade. #bestdealerinallofAtlantaGeorgia More

Services Bryant is always pleasant to me and so are the other service rep. I was treated very nicely, so nicely that I wind up trading in my car. Service on Bryant is always pleasant to me and so are the other service rep. I was treated very nicely, so nicely that I wind up trading in my car. Service on my car was done promptly. Chrissia Belton More

Rufus was very helpful I didn't end up purchasing a car from Heritage, but I was seriously considering a car they had. Rufus was very helpful. He even drove the car across A I didn't end up purchasing a car from Heritage, but I was seriously considering a car they had. Rufus was very helpful. He even drove the car across Atlanta to me so I could test drive it. Everyone I spoke to there was friendly and responsive. The price for the vehicle was very reasonable as well. I only purchased elsewhere because I settled on a different make and model. More