Heritage Volkswagen of South Atlanta

WRECKED VEHICLE; CLEAN CARFAX; POOR CUSTOMER SERVICE My husband and I recently had twins and have been in the market for a large SUV. We found an expedition EL at this dealership with a clean CARFAX for My husband and I recently had twins and have been in the market for a large SUV. We found an expedition EL at this dealership with a clean CARFAX for a good price and agreed that it would be worth the drive to purchase. We are from South Mississippi. On Tuesday February 13, 2018, my husband took off from work and drove 6 hours to purchase the vehicle, getting home late to me and our 3 month old twins. On his drive home, he felt a vibration. Believing that the dealership was honest about the vehicle, he felt that it was a tire balance issue and continued home. Wednesday, he brought the vehicle to a body shop to have the weights on wheels checked as well as to balance and rotate if necessary. Within minutes of being at the body shop, the owner pointed out that the vehicle had been wrecked and/or damaged. My husband called the dealership and informed him that he would be returning the vehicle. He spoke to one of the managers, DJ, informing him that the owner of the body shop would be emailing him his findings regarding the damage. This conversation happened earlier in the day. Before getting off of the phone, my husband mentioned discussing the possibility that the dealership send someone to pick the car up and asked the manager to call him back. He never received a call back from DJ. Furthermore, he tried to reach him 5 or 6 other times prior to business closing hours, including texting the salesman that he dealt with while purchasing. Every call, he was informed that DJ was with a customer; he requested he call him back prior to leaving for the day. The salesman via text, informed my husband that the manager was under the impression my husband would be driving back with the car the next day (so I guess that means it was unnecessary to return a phone call per customer request). Having not been able to discuss the possibility of the dealership coming to pick the car up, my husband had no other option than to take a vacation day from work on Thursday February 15, 2018 to drive back to Atlanta to return the vehicle. So now, we have been inconvenienced two times in one week, having to miss two days of work, one of which vacation, spending money on gas and food, for having purchased a wrecked or "damaged" vehicle that we were under the impression had never been wrecked or damaged. The dealership swears they did not know; however, when my husband returned on Thursday, he discussed the incident with an owner and other employees. Then, someone from the dealership CALLED the BODY SHOP that the car was sent to for repairs after the dealership had purchased it. As a consumer, how does one believe that the dealership had no knowledge of a wreck or damage when cars are first off your livelihood, secondly you have your own mechanics and whatever else, and thirdly you know exactly which body shop to call to get the details of the repair (because the car was sent to a body shop after purchase)?! Continuing on, my husband asked the owner for compensation on gas. Rather than just telling my husband, "No, I can't do that," or "No, I won't do that," he took it a step further and decided to be snide, informing my husband that he was doing him a favor taking the car back, that he didn't even have to take the vehicle back and that technically he could charge us for the mileage placed on the car since purchase. Let me remind you, that it had only been driven from the dealership, to our house, to the body shop, back to our house, and directly back to the dealership. So not only were we deceived into purchasing a wrecked or "damaged" car with a clean carfax, but we also experienced poor customer service- with management not caring enough to return phone calls, doing whatever possible to make a bad situation right by the customer, and a rude owner who wanted to be sure he educated us that he was doing us a favor by reminding us further actions he could have ensued by sticking it to us just a little bit more! Just not how you conduct business appropriately nor how you keep your integrity. Very disappointed. More

Charged for an inspection that didn't include an oil check I was robbed by this dealership on Thursday, Jan. 25, 2018. I brought in my 2002 VW Passat which was shaking badly when I stopped for any reason such I was robbed by this dealership on Thursday, Jan. 25, 2018. I brought in my 2002 VW Passat which was shaking badly when I stopped for any reason such as a red light and my check engine light was on. I also stated that I needed an oil change and inquired how much it would cost. The service consultant informed me that an oil change cost $69.99. I exclaimed, ”that’s high!” He said that their prices are very competitive and that Jiffy Lube charges $99.99. I stood there in disbelief. He wrote the order for a $125 diagnostic inspection. After an hour and 50 minutes, he called me back to the desk to tell me that the car needed a “timing chain” for $$2,241.62. I was stunned. I didn’t understand how the car could suddenly need a “timing chain” because I knew it didn’t have on since I had the timing belt replaced last year. I paid the $125, left and found my old mechanic. As I drove up he heard the noise and saw the shaking, and instantly stated “it sounds like it’s out of oil. Did the dealer even check it?” He lifted the hood, checked the oil and realized that it was bone dry. Heritage's service area charged me $125 for a “world class, multi point inspection” that didn’t even include checking the oil!! That’s robbery and most certainly far, far, far from world class. After getting the oil, the shaking stopped and all the codes cleared except one. That code is related to a part that may have been damaged from the lack of oil. I wrote the dealer and requested a refund of my $125. They didn't even bother to respond. More

A nightmare that's still not over I always hate to read long reviews, but buying a car from this dealership has been a nightmare that has spanned over a month. I urge you to take the t I always hate to read long reviews, but buying a car from this dealership has been a nightmare that has spanned over a month. I urge you to take the time to read the full review, even though its a long one. - I bought a car here in the beginning of December. Two weeks later my insurance company notified me that the VIN number I gave them didn't match the car I had told them I purchased. Long story short story, there was 2 volkswagen tiguans on the lot, but one was $200 more than the other. They sold me the cheaper car, charged me for the more expensive one, & gave me the wrong VIN number by accident. - Upon calling to rectify the situation, the GM DJ Drawdy, accused me of "holding him hostage" before I had even asked for any compensation for this inconvenience. He also corrected me on my usage of the term "undermining" and informed me of words that "he found more appropriate for the situation". It wasn't until my husband got on the phone that DJ changed his attitude and apologized for "being out of line and jumping the gun". I hate to go here... but, sexism is the only thing I can think of that explains his immediate shift in tone. At the end of many hours on the phone, he agreed to give me the $200 back that I over payed and said it would be sent to me that next week. He never offers an apology for the fact that I had been essentially driving around uninsured for 2 weeks because of their mistake. He did, however, claim the situation "wasn't a big deal, and that it happens occasionally. Not often, but occasionally". - Almost a month passed and no check had been sent. So, I call DJ and left a message asking where the check is. I end up calling DJ 3 times, leaving multiple voice mails that never got returned, as does my husband. It isn't until my husband calls him and the secretary doesn't screen the call and ask who is calling, that he answers the phone. He then agrees, and does, send our check. - Cut to present day: My temporary license plate is set to expire tomorrow. I called the tag office to find out where my tag is and they informed me that the tag information was never sent over from the dealership and that my VIN number is no where in the system. My husband calls the dealership and Paul (the other manager) says he's not sure what is wrong, but for me to go to the tag office and request a temporary plate. So, I did just that. I take time out of my life (I work full time like everyone else), to go to the tag office today. When I get there they then tell me that the they're unable to provide us with anything until the dealership puts my VIN # in the system and that it has to be them who provides me with the temporary plate. More wasted time. - Finally, after many more hours on the phone, I spoke with someone who claims to have rectified the situation and has a new license plate printed for me. He then said "When can you drive up here and get it?" I live 45 minutes away from the dealership. That's an hour and a half, PLUS fuel costs, for me to fix something that was their mistake? Unbelievable. This has been a nightmare from start to finish. If I could turn back time I would save myself this headache and buy a car (literally) ANYWHERE. ELSE. More

Just awesome I have bought a lot of cars and have been to a lot of dealerships, but No has costumer service and salesmen like Heritage Volkswagen of Union city I h I have bought a lot of cars and have been to a lot of dealerships, but No has costumer service and salesmen like Heritage Volkswagen of Union city I have bought 2 cars from them in the past 4 months New and used and they took very good care of me.....i suggest if you need a nice dependable car this is the place to go period...my salesmen Cory Douglas is great to work with and if DJ the general manager can't get you financed it can't get done....thanks guys for everything. More

Bryant Hall's Exceptional Service I would like to give Service manager Bryant Hall, an EXCEPTIONAL RATING for the excellent service provided me at Heritage VW! I was a distraught elder I would like to give Service manager Bryant Hall, an EXCEPTIONAL RATING for the excellent service provided me at Heritage VW! I was a distraught elderly woman, when I thought my car had some kind of computer breakdown and he professionally calmed me and made me feel I was in good hands and I would pleased with Heritage service. I'm recommending Bryant Hall at VW Heritage to my friends and family. More

They saved us from a Jiffy Lube mess up They save my sons VW SUV from a service we go at Jiffy lube they drained the transmission and did not change the oil. What should only cost 100 dollar They save my sons VW SUV from a service we go at Jiffy lube they drained the transmission and did not change the oil. What should only cost 100 dollars coat 600+however Mr Hall customer service and knowledge of serving there cars where they fixed the problem. Love this place More

It could not have been any greater Bryan superceded . Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for Bryan has been my service technician for several years and has kept my 2009 Tiguan in good working condition. I pray he will be able to service me for the life of my car. He always have time for my concerns. Lillian Gates Atlanta, GA More

Excellent service at Heritage Volkswagen Very professional, knowledgeable, and friendly at Heritage. I bought my Beetle new in 2010 at Heritage. I only take my Beetle to them for service Very professional, knowledgeable, and friendly at Heritage. I bought my Beetle new in 2010 at Heritage. I only take my Beetle to them for service. Bryant always takes care of everything for me. The waiting area is very comfortable.... tv, coffee, donuts, fruit, and a movie theater room. Excellent service! More