Heritage Volkswagen of South Atlanta

Don't waste your money or time here. As a two time buyer from Toyota at Stonecrest, deciding to make a purchase from Volkswagen has been my poorest decision of this year. As an EMT and fi As a two time buyer from Toyota at Stonecrest, deciding to make a purchase from Volkswagen has been my poorest decision of this year. As an EMT and first responder I assumed that Heritage Volkswagen would provide exceptional customer service and offer an amazing car buying experience, but sadly I set my expectations too high. This staff showcased nothing short of thuggish customer support. I came into Heritage Volkswagen for a used beetle, I left with a 2016 Jetta SE with a VW emblem that fell off of the car not even four days after my purchase. This was a three day process after applying because there maintenance technician drove this car off of the lot to his home and the staff was not aware of this car being missing. They lied to me for two days claiming the car was being detailed. Please note, this staff left me out of this process so much that it wasn’t until they retrieved the car that I became aware of what I’d be spending my hard earned money on. I made it aware to my sales person Tonya Kemper that as a 25 year old, I didn’t want my credit ran continuously and she agreed to accommodate. They first showed me the car with a missing emblem, and I made it aware that I wouldn’t purchase my hard earned money for this car. So, DJ the manger let me know that he would apply one, in which I thought was mandatory. I revisited the dealership to speak with the manger DJ and finance specialist Andre “Dre” in regards to the emblem that had fallen off and the manager DJ replied “well when I told you I would put the emblem on you should have seen glue in my hand”. I never thought this company glued parts and pieces onto their cars. Not only did they put my road safety in danger, they put others in danger as well, who knows what could’ve happened. I did not ask for another emblem just simply what my options were. As a community provider and as a young lady I sadly thought I would have been taken better care of. I understand business is business, but this experience felt like a one on one with gang members. I have invested my money in an embarrassment due to the lack of integrity and desperation to get cars off of a lot. I will always tell this story and I hope future customers make better decisions than purchasing from this location, it has truly been a regretful experience. More

Fine Experience Quinton was easy to work with and is a nice guy. The management won't haggle over prices because they are priced competitively for the most part. Howe Quinton was easy to work with and is a nice guy. The management won't haggle over prices because they are priced competitively for the most part. However, watch if you think that a price is too high as they will often adjust prices almost weekly so the price they wont budge on Saturday can drop by Monday kind of a thing (at least that was my experience watching their used cars). I bought a certified used sportswagen from them recently, will update if have anything else to add. More

Most unfriendly and worst service department ever. EVER! Every experience with this service department has made me decide to never buy another Volkswagen again. 2017 Jetta - I blew out a tire, wanted to get Every experience with this service department has made me decide to never buy another Volkswagen again. 2017 Jetta - I blew out a tire, wanted to get a match so called the service center. "Yes, we have the tire." Drove an hour on the emergency "doughnut" and when I got there, they said it was a computer error and they did not have the tire in stock. Went for my first "free" oil change and when I went to get back in the car -- there was standing water on my front mats. Not just wet, but I had to lift the mats out and pour off the water. It took the carpet 3 days to dry. Latest is a piece of trim is coming unglued. I took it to the service center, they said it was a collision center issue so I had to drive an hour to Morrow. The Heritage collision center guy was surprised the service center sent me over saying it was clearly a warranty issue which has to be authorized by the service center. He did an inspection and estimate and said there was no exterior damage to cause the trim to come off so it was clearly a warranty issue, but had to be authorized by service center. Went back to the service center for the next "free" oil change. Service rep told me I could not get the oil change for free unless I paid for the regularly scheduled services, so because it was the 20,000 mile service the "free" oil change cost me $140. And they said there was damage to the underside of the car that caused the trim to come off and made me go into the service bay and go UNDER my car to look. I could not see anything they were talking about so the service rep said she would send pictures. No photos and the service rep WILL NOT RETURN MY CALL??? I hate this place. More