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Heritage Volkswagen of South Atlanta
Union City, GA
728 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 728 reviews
May 03, 2019
Always Great! The day I bought my Passat I knew this was gonna be the last dealership I choose. Everyone has always been pleasant and ready to answer questions and The day I bought my Passat I knew this was gonna be the last dealership I choose. Everyone has always been pleasant and ready to answer questions and help!! Keep up the Great work!! More
by Yortaca2
Employees Worked With
Tony Burke, DJ Drawdy, Rufus Wells
May 01, 2019
Quick and courteous I went in with an issue, they quickly located the problem and repaired. I plan to use them for all my service needs. All is working well. I went in with an issue, they quickly located the problem and repaired. I plan to use them for all my service needs. All is working well. More
by Toy14
Employees Worked With
Bryant Hall
May 01, 2019
New car sale Pleasant sales associates. The business office was knowledgeable without being pushy. They worked with me on terms of sale. Heather was very available Pleasant sales associates. The business office was knowledgeable without being pushy. They worked with me on terms of sale. Heather was very available and offered alternatives without forcing upgrades. Chrissy stayed in touch while I deliberated for a month or 2. More
by ProfCGH
Employees Worked With
Heather, Chrissy Rainwater
April 30, 2019
Excellent customer service I would definitely recommend your dealership next time. I really want to give Austin a kudos on his excellent customer service. He was very attentive I would definitely recommend your dealership next time. I really want to give Austin a kudos on his excellent customer service. He was very attentive with a pleasant and great attitude. Also the little time that Dee assisted me and husband he was a pleasure as well. As for Me. Cravalho in finance was great as well on getting us us the best rate . I gave them 5stars More
by Kim
Employees Worked With
Austin Barnett, Dee, Edward Carvalho
April 30, 2019
Great experience Austin was just awesome. He worked with me every step of the process and delivered a great car. I can’t say the service dept gave the same experie Austin was just awesome. He worked with me every step of the process and delivered a great car. I can’t say the service dept gave the same experience as they held up the car for 3 hours after the delivery time. However, Austin and the sales manager did everything they could to help me. I highly recommend buying a car from Heritage VW. More
by Chrlsman
Employees Worked With
Austin Joseph
April 29, 2019
Missing parts and loose parts after service VW Jetta TDI dropped off for service due to check engine light on. The dealership had the vehicle for 3 days which is no issue because they worked it VW Jetta TDI dropped off for service due to check engine light on. The dealership had the vehicle for 3 days which is no issue because they worked it out to provide a loaner. Advisor called last Friday and stated vehicle was ready for pick up. I arrived at 5:30 to pick up vehicle. While in the service isle, I decided to open the hood and do a visual inspection. What I found was they replaced the diesel particulate filter and left the top bolt out, wiring harnesses not secured to the firewall in the original clips, vacuum lines not secure in the original clips, and one screw from part of the intake system downstream from the air filter loose and sticking up about 2 inches. The engine cover was also not properly installed 3 out of four points were attached. And this is just what I could see. Who knows if the tech used a torque wrench for the band clamp at the turbo or used one when installing the intake manifold per the shop manual. Very sloppy work to say the least. The last time the vehicle was in was for the 90k service and it went back to the shop three times because the tech had oil all down the front of the engine and laying on the close out panel beneath the engine from the oil filter change (shop towels are a great tool for this when used as a preventive measure), oil and grease hand prints on the engine cover with oil spilled at the fill cap and all over that side of the engine cowl area from who knows what. The customer service folks always want to make it right. I prefer the same service advisor at each visit because his piece is always correct. Unfortunately he has to deal with distracted, inattentive techs and with less than stellar work practices. Bottom line is great A+ customer service folks have to rely on C techs for what ever reason. I would welcome an opportunity to meet with the owner to discuss my experience. No techs were available to immediately correct the issues so an additional trip will be necessary. Vehicles need to be mechanically sound before returned to customers and this visit fell short. More
by AP Tech
Employees Worked With
Bill Kenny, Bryant Hall
April 29, 2019
Best customer service in town I have been a VW customer for 6 years. I am never disappointed each time I visit the dealership. Everyone knows me by name. They took care of all my v I have been a VW customer for 6 years. I am never disappointed each time I visit the dealership. Everyone knows me by name. They took care of all my vehicle concerns. I needed a ride back to the dealership. The courtesy driver was assisting another customer and not available. Tatiana treated me like VIP. She scheduled for an Uber driver to pick me up. I’ve also had great service from Bryant and the manager Deb. I enjoy being a customer and couldn’t see myself owning another vehicle because of the great team at Heritage VW. More
by Jetta
Employees Worked With
Tatiana Walker, Bryant Hall
April 28, 2019
VW Passat Always a great experience. Knowledgeable. Takes time to explain, not pushy. Great customer service. Would buy another in the future. Close to home. Th Always a great experience. Knowledgeable. Takes time to explain, not pushy. Great customer service. Would buy another in the future. Close to home. The entire experience is great. More
by Mbh
Employees Worked With
Tatiana and Shawn
April 28, 2019
Customer Service The reason why I gave the review I gave is because this dealership went above and beyond to get into my 2019 Jetta SE. Tonya, Dre, Chad and DJ were tr The reason why I gave the review I gave is because this dealership went above and beyond to get into my 2019 Jetta SE. Tonya, Dre, Chad and DJ were truly exceptional, especially Tonya. I can tell that they really care about their customers. They stay until the deal is done. I am forever grateful for my early graduation gift. More
by Jade
Employees Worked With
Tonya Kemper
April 27, 2019
Awesome experience The most difficult part of this visit was trying to make the appointment. Other than that everyone and everything was great. A valet drove us to IHOP The most difficult part of this visit was trying to make the appointment. Other than that everyone and everything was great. A valet drove us to IHOP for breakfast and picked us up in a new ATLAS. We were quite impressed with it. Great way to get customers to see a new product. More
by Driven crazy
Employees Worked With
Tony service tech
