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Heritage Volkswagen of South Atlanta
Union City, GA
728 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 728 reviews
July 19, 2019
No pressure Went in to simply test drive a car based on friend’s recommendation and left with a car. There was no pressure at all and they were able to answer all Went in to simply test drive a car based on friend’s recommendation and left with a car. There was no pressure at all and they were able to answer all my questions and concerns. Made the process very easy. More
by DancingQueen
Employees Worked With
Austin Barnett
July 19, 2019
Excellent My experience was couldn't be thank you Milton Gresham for coming in on day off to complete the deal greatly appreciated great customer service My experience was couldn't be thank you Milton Gresham for coming in on day off to complete the deal greatly appreciated great customer service More
by Jahchris72
Employees Worked With
Milton Gresham sales person
July 19, 2019
Sales Relations After 6mths of research on the new Tiguans, I want to thank Milton in assisting me with my purchase from 100 miles away! Very Thankful After 6mths of research on the new Tiguans, I want to thank Milton in assisting me with my purchase from 100 miles away! Very Thankful More
by Cbutter
Employees Worked With
Milton.G
July 18, 2019
Service From the time my daughter and I entered the service department, we were greeted and helped right away. The wait wasn't long at all and we appreciate e From the time my daughter and I entered the service department, we were greeted and helped right away. The wait wasn't long at all and we appreciate everything from Mr.Hal More
by Scott
Employees Worked With
Bryant Hall
July 18, 2019
92,000 check up As usual, the work was completed correctly the first time. The service department members were warm and inviting. Tony was amazing, friendly, and ve As usual, the work was completed correctly the first time. The service department members were warm and inviting. Tony was amazing, friendly, and very helpful. The cost of the service was expensive, in my opinion. They did allow me to use a coupon. More
by Mrs. Goodrich
Employees Worked With
Tony
July 18, 2019
Gone from great service to needs improvement! I have been bringing my bug here for years. Always great service, people and nice waiting area. Not sure what changed. My key was stuck in door. For a I have been bringing my bug here for years. Always great service, people and nice waiting area. Not sure what changed. My key was stuck in door. For around $180 they cut the key and said had to order new key and cylinder from Germany would be 4-6 weeks. That was May 9th. We finally call to check on parts and they forgot to order! Said they would expedite ship no extra charge. That was June 28. Got call July 2 to bring car in Weds will be ready Friday. Get call Friday only one thing came in and we can pu car till rest comes in. We were out of town said we would pu following week. Get call Monday part is in. Repairs completed July 11. The car is fixed now. Oh yes the sign says will offer top dollar for car! Was offered under $1,500😂 More
by Sassymc
Employees Worked With
Tony Burke Tatiana Walker Deb Freeman. The day we picked up everyone was nice .There seems to be miscommunication in the dept.
July 17, 2019
Customer Experience Milton Gresham gave great customer service and worked with us until we found the right car. Would definitely be back for any future car needs. Milton Gresham gave great customer service and worked with us until we found the right car. Would definitely be back for any future car needs. More
by Nette11236
Employees Worked With
Milton Gresham , Bryant Hall, DJ Drawdy
July 17, 2019
All they care about is the sale Bought a 2017 suburban at sticker price. While test driving the vehicle I noticed the cars mats piled up in back of vehicle. When we decided to purcha Bought a 2017 suburban at sticker price. While test driving the vehicle I noticed the cars mats piled up in back of vehicle. When we decided to purchase, they took vehicle back to detail. When it came back there were only 2 mats and one was not the same color. I asked for mats to be put in the vehicle. The manager is the one that makes the calls on this apparently. He denied my request, stating “we didn’t price the vehicle with mats”. I explained that this would be different if I knew it up front, this was deceptive and this would be the difference in me considering this a positive experience. Without even coming out to speak to me in person the Manager (DJ) made the call to deny my request again. I can see the manager through glass this entire time I mind you. I called several days later to speak with the manager and was forced to leave a message. No response. This review pertains to POOR COMMUNICATION, not so much the mats. Wouldn’t recommend, or use them again. More
by Bkohn
Employees Worked With
DJ Drawdy
July 16, 2019
Amazing experience I had a great experience from the receptionist all the way to the sales person. Dee Holness was my sales agent, and was determined to get me into a ca I had a great experience from the receptionist all the way to the sales person. Dee Holness was my sales agent, and was determined to get me into a car. He worked with me and always kept me updated. I would definitely recommend this dealership and Dee to anyone! More
by Trestall23
Employees Worked With
Dee Holness
July 16, 2019
2015 Tiguan The process was similar to most dealerships, everyone was very friendly and helpful. We traded a vehicle, had pre approval walking in so the proce The process was similar to most dealerships, everyone was very friendly and helpful. We traded a vehicle, had pre approval walking in so the process took about 3 hours from start to finish. Dennis was very nice and eager to help. Not as bad as other dealers I’ve bought from in the past with wait times and haggling. More
by Ml4x4
Employees Worked With
Dennis - Sales
