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Heritage Volkswagen of South Atlanta

Union City, GA

4.5
728 Reviews

4305 Jonesboro Road

Union City, GA

30291

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Showing 728 reviews

August 09, 2019

Had car serviced 110,000 miles. Everyone is helpful and courteous at dealership. Service is timely, and the waiting area is comfortable and clean. Thank you for making the service a More

by D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Cody, Bryant Hall
August 07, 2019

Amazing service! They worked through different options for me and it felt like a team effort to get me what I wanted at a price point I could afford. More

by Mattcarvalho17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert McNeil, Corey Haynes, Dionte Shaw, Robert Shedrick, Derrick Chisholm, Rufus Wells, Todd Towns, John Abney, Edward Carvalho , Corey Douglas
August 07, 2019

New Jetta Milton Gresham is a fantastic sales rep and one of the main reasons I bought my new Jetta at Heritage. He was very knowledgeable about various vehicle More

by MBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Gresham, Rufus Wells
August 07, 2019

ATTENTIVE Everyone from the sales manager to my car salesman Mr. Millton did an outstanding job on Aug 5, 2019 in understanding what I desired in helping me get More

by Tb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Gresham Dre David,DJ Drawdy, DJ Drawdy
August 07, 2019

They listen and they make sure your taking care of The sales rep don't just sale you a car... They make sure you find the car that you want and will find out all possible ways were you can leave with More

by Kiing_YP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Haynes, Edward Carvalho
August 06, 2019

Poor service department I order a fog light for my car. Had to pay in advance . It took months before I got my car fixed. I had to call them to see the light even came in. T More

by Beavers14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager Debbie, Assistant Manager Bryant
Aug 19, 2019 -

Heritage Volkswagen of South Atlanta responded

Thank you for taking the time to provide us with your feedback. We are very sorry to hear about your service visit and apologize for the miscommunication and ultimately, the inconvenience you experienced as a result. If you have any questions about an item on your invoice, we would like the opportunity to discuss this with you further. Please contact our Service Manager, Deb Freeman or our General Manager, DJ Drawdy, to discuss at 770-774-9310.

August 06, 2019

Great Shop Very nice staff Fast service Home atmosphere Even get parts from here Lots of nice VW merch for sale Even coffee and snacks while u wait.. More

by AveJoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tatiana, Bryant Hall
August 06, 2019

Professional Assistance Everyone is always so polite ready to help with any questions you may have. Service is always great. The service department is really nice they are ve More

by TIGGER MAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Hall, Rufus Wells, Todd Towns
August 05, 2019

Great service!! The dealership provides great service for my car...very courteous and friendly customer service, also. They repaired recalls, replaced a couple of mi More

by grayl04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant Hall
August 05, 2019

My wife had a nail in both rear tires My wife is visiting Atlanta while there her 19 jetta got a nail in both rear tires. It took 2.5 hours. Way to long. More

by Joharleyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I'm in Florida so don't know names.
Aug 19, 2019 -

Heritage Volkswagen of South Atlanta responded

Thank you for taking the time to provide us with your feedback. We understand our customer's time is very valuable so we thank you for bringing this to our attention. This is something we will bring to our staff so, we can improve on this. If we can help in any way in the future, please do not hesitate to reach out.

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