Heritage Volkswagen of South Atlanta

Friendly staff, immaculate dealership with great comfortable space to get work done while waiting. Service was complete much faster than I expected and for a fair price. comfortable space to get work done while waiting. Service was complete much faster than I expected and for a fair price. More

Great service from start to finish, it was my 1st time bring my car in for service and I will be back,Tony was awesome!! bring my car in for service and I will be back,Tony was awesome!! More

Dee is one of the nicest, most well manored and knowledgeable salesman I've had the privilege of purchasing a vehicle from. He explained the difference in every vehicle I inquired about. I feel tha knowledgeable salesman I've had the privilege of purchasing a vehicle from. He explained the difference in every vehicle I inquired about. I feel that he's the finest that customer service has to offer in a salesman! More

Jermald has been a huge help to me. This is the second time I had him as a service representative and he is very professional and keeps me up to date with the service of my vehicle. time I had him as a service representative and he is very professional and keeps me up to date with the service of my vehicle. More

Dee was amazing if you're looking for a car ask for him.....i was a a bbn le to leave with a great car him.....i was a a bbn le to leave with a great car More

It was a very easy process buying my new Tiguan! Rufus was a great salesman. He explained everything and answered al the questions I had. was a great salesman. He explained everything and answered al the questions I had. More

Thanks Dee! You made the experience for my wife and I a memorable one. Your patience and professionalism is next to none.thanks again Dee. memorable one. Your patience and professionalism is next to none.thanks again Dee. More

I had a horrible customer service experience at Heritage VW! I went in for the 100K mile service, and specifically told them that one headlight needed to be replaced. I was told that it would be around $59 VW! I went in for the 100K mile service, and specifically told them that one headlight needed to be replaced. I was told that it would be around $59 for the bulb. When the service was done, the paperwork stated that all lights are working. I didn't question it because I trusted that they did check it out and the warning light was off on the dashboard. I had to run errands afterwards, but by the time I got home, the warning light came back on. I checked the headlight, and sure enough, it was still blown. Even though I was inconvenienced, I went back to the dealer the next day. My original advisor, Ashley, wasn't there. I informed another advisor of my issue. After some time had gone by, that advisor came back and said it's definitely the bulb, it's now completely blown, and it's going to cost you $336 plus taxes and fees to replace it. That cost is a HUGE difference from the $59 I was told by Ashley. I told him that I would wait until I speak with Ashley. The following day, I called and spoke with Ashley. She basically informed me that it's normal to give the price of a regular bulb. My response was, "If you know your product line consists of regular and HID bulbs, why would that be normal?" I also informed her that I was more irritated with the fact that I had to come back for a problem that I had already told her that needed attention. I was basically told that if the paperwork said that all lights were functioning properly, then that's what it was. I also informed her that this wasn't the first time I've had to bring my car back for something that wasn't properly repaired or serviced. The customer service was horrible! I have been a loyal customer ever since I relocated to the Atlanta area. Long story short, I took my car to another dealer to have the bulb replaced because I was irritated with the customer service I received. It turns out that this VW dealer charged me $120 less AND handwashed my car! Same HID bulb, same vehicle, dealership service, but $120 less...Hmmm. it makes me wonder if I've been overcharged for all service appointments. More

Dee Holness is a great salesperson. He’s professional, knowledgeable about the car we were looking at and treated us with respect. The most impressive aspect was Dee provided very detailed about the vehi knowledgeable about the car we were looking at and treated us with respect. The most impressive aspect was Dee provided very detailed about the vehicle prior to us driving 1 hour to see and test drive the vehicle Highly recommend Dee. More