Heritage Volkswagen Catonsville - Service Center

Keeps me timely statused on my service work. Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up Prompt courteous service. Flexible. Gone above and beyond. Sensitive to cost and time issues of customers. Shuttle arrives promptly to pick me up for return to shop. More

Great Service 2019 I am the owner of a 2004 Passat, and I came in desperation for having a fender/bender, on 2/6/19, I was upset, by the fact that I had this to occur, n I am the owner of a 2004 Passat, and I came in desperation for having a fender/bender, on 2/6/19, I was upset, by the fact that I had this to occur, not of my fault, but....when I walked in Ms. Michelle Ramsey, was nothing but the best...yes...the best, in seconds, she did all of what I needed, and sent me on my way, a happy customer, thank you Ms. Ramsey!! More

Great Service and wonderful people Michelle was very professional, cooperative and knowledgeable. I dropped the car overnight and needed it back by 10:30 am. She called me first thing Michelle was very professional, cooperative and knowledgeable. I dropped the car overnight and needed it back by 10:30 am. She called me first thing in the morning to confirm what needed to be done. She called me again to recommend a oil changed which I approved and it all was done by 10 am. Really appreciate her help and getting everything done on time. More

Very Appreciative Our Tech worked hard to ensure that repairs identified under our extended warranty were completely made. All communications were conducted as promised Our Tech worked hard to ensure that repairs identified under our extended warranty were completely made. All communications were conducted as promised promptly and clearly. More

Heritage VW customer service Curteous staff that puts the customer first. Great experience with great attention to the details. Will definitely use the dealership for the life of Curteous staff that puts the customer first. Great experience with great attention to the details. Will definitely use the dealership for the life of the vehicle More

Great service and quick response Had a great experience working with Samantha Hahn to service my VW beetle. I will definitely be back for service in the future.thanks so much Had a great experience working with Samantha Hahn to service my VW beetle. I will definitely be back for service in the future.thanks so much More

License plate mounting Very helpful and friendly staff. Short wait time and overall excellent. Would most definitely recommend to someone who needed their car serviced or ha Very helpful and friendly staff. Short wait time and overall excellent. Would most definitely recommend to someone who needed their car serviced or has any concerns with a VW. More

Best advisor ever!!!! I like my advisor Sam because she is sooo attentive and cares about her customers. She makes sure I understand what needs to be done to my car and al I like my advisor Sam because she is sooo attentive and cares about her customers. She makes sure I understand what needs to be done to my car and always makes sure everything is done right... She is the BEST!!! More

Awesome customer service Sam and Lonnie are always a pleasure to deal with. Professional, courteous and prompt. I'm always greeted with a smile and no matter how busy they alw Sam and Lonnie are always a pleasure to deal with. Professional, courteous and prompt. I'm always greeted with a smile and no matter how busy they always take the time to answer my questions. More

The best! I am so grateful to the team here! Marshall is the best! The always give me great service and keep me and my family safe and sound. I am so grateful to the team here! Marshall is the best! The always give me great service and keep me and my family safe and sound. More