Heritage Volkswagen Catonsville - Service Center

Avoid Heritage Volkswagen at All Costs! If I could give zero stars, I would. My experience with Heritage Volkswagen in Catonsville has been an absolute nightmare from start to finish. 1 If I could give zero stars, I would. My experience with Heritage Volkswagen in Catonsville has been an absolute nightmare from start to finish. 1) Battery Issue: A Week for Nothing After purchasing a car from CarMax (still under warranty), it developed a battery error. CarMax recommended we take it to Volkswagen, so we chose Heritage due to proximity. Big mistake! They kept the car for an entire week before even looking at it, only to tell us they replaced the battery. A week for something so basic? Ridiculous! 2) Remote Start Installation: A Comedy of Errors Thinking the battery ordeal was a fluke, we decided to have a remote start installed. They required a deposit upfront, which seemed odd but understandable. Once the parts arrived, we dropped off the car. Days went by without any updates. After a week of silence, we called to check in, only to hear, "Oh, we ordered the wrong parts." This happened not once but twice. Two separate times, they kept our car for days without realizing the parts were incorrect. Each time, we were left waiting for weeks with no resolution. 3) Finally Done... Or So We Thought Six months later, they finally got it together—or so we thought. We dropped off the car and were promised it would be done that day. Later, we got a call saying it was ready, but there was a "battery error" again. We reminded them this issue had already been resolved by them nine months earlier. Their response? “Oh, okay. We charged the battery; it’s fine now.” 4) The Grand Finale: Remote Start Fiasco When we picked up the car, we were told it came with just one remote. Fine—maybe that was on us for not clarifying. But then the service agent went to demonstrate the remote start, and... it didn’t work. After multiple failed attempts, they called the mechanic supervisor, who couldn’t get it to work either. His response? “It’s not our fault; it might be the battery.” Seriously?! The same battery they supposedly replaced and "checked" multiple times? 5) Unprofessional, Incompetent, and a Waste of Time This dealership is a shining example of disorganization, lack of accountability, and unprofessionalism. They’ll happily take your money upfront but fail to deliver even basic service. If you value your time, money, or sanity, avoid Heritage Volkswagen at all costs. They have some of the worst reviews I have seen!!! More

Gabriel Is a leader motivated by a genuine love for his job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting iss job and helping people and truly goes above and beyond for his customers. I specifically want to recognize his outstanding persistence in getting issues resolved. His leadership is a credit to Heritage Volkswagen. He is instrumental in achieving the goals of the dealership and that exceeds this customer's expectations. His contributions will not go unnoticed and I want to publicly acknowledge his efforts and kindness! Angela B. More

A class act from sales to service, this dealership took wonderful care of me throughout the process of buying my first Volkswagen! wonderful care of me throughout the process of buying my first Volkswagen! More

Samantha is absolutely amazing! My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Se My family and I have bought several cars from Heritage VW of Catonsville, and that is largely due to Samantha being such a reliable and dependable Service Manager. No matter the issue, Sam always works to get my car in and taken care of. She has always been an excellent point of contact and an even better person! Highly recommend working with Sam! More

Catonsville Volkswagen is the best place to get my car serviced and I have had the pleasure of working with Jenni multiple times and she is great! serviced and I have had the pleasure of working with Jenni multiple times and she is great! More

The customer service rep, Jenni, was extremely friendly and helpful. She promptly addressed the issue we're having with the car and helpful. She promptly addressed the issue we're having with the car More

Responsive to our needs. Prompt appointments. They usually wash our car before we pick it up. Prompt appointments. They usually wash our car before we pick it up. More

The place is clean and neat. Staff is nice, friendly, and knowledgeable. More staff would be nice. Staff is nice, friendly, and knowledgeable. More staff would be nice. More