Heritage Valley Ford - Putnam

ALWAYS the BEST! Always a fan of Ford products, Putnam Ford is by far the best dealership with outstanding staff. Since I moved to northeast CT and chose Putnam Ford y Always a fan of Ford products, Putnam Ford is by far the best dealership with outstanding staff. Since I moved to northeast CT and chose Putnam Ford years ago, I can't imagine being without them. From sale to service, they are kind, easy to work with, explain things very well, are dependable and very affordable. I consider myself quite lucky to have this business here in my town. There should be more stars for ratings, because everyone at Putnam Ford is beyond excellent. More

Purchase of F250 My experience started outside looking at a truck. I was greeted by some one from sales. Aaron had great knowledge of the truck and available rebates. My experience started outside looking at a truck. I was greeted by some one from sales. Aaron had great knowledge of the truck and available rebates. After talking about the truck and a test drive I was still not convinced to get the truck. Then I met Dave the sales manager. He was tremendously helpful and gave an incredible deal. The experience made me feel like family. I will be sending all members of my family there for their new vehicles. More

My 2015 mustang/ door latches Recall The work was completed within the estimated time . After returning home and clearing the front seats it became apparent that no effort was made to The work was completed within the estimated time . After returning home and clearing the front seats it became apparent that no effort was made to clean the stains made by the service technicians. I made an effort to do so myself with some results. Disappointed. More

Great shopping experience! I found exactly what I was looking for online and went in for a test drive. I feel in love before I even left the lot ! When I got back Aaron was rig I found exactly what I was looking for online and went in for a test drive. I feel in love before I even left the lot ! When I got back Aaron was right there and he made everything so easy. David went to new levels to get me exactly what payments I wanted and EXPLAINED everything in terms that I understood completely. Jack the GM was there and didn't hide in an office which made me feel like he wants to know about his customers. The whole time the guys were laughing and joking with me it felt like family. One of the BEST car buying experience EVER. More

Great people I have been visiting Putnam Ford for 8 years. I have purchased 5 vehicles in that period. All from Putnam Ford. Tim Cambell, Mike Place, Dave Prome an I have been visiting Putnam Ford for 8 years. I have purchased 5 vehicles in that period. All from Putnam Ford. Tim Cambell, Mike Place, Dave Prome and Dan Goyette are all a true asset to the Putnam Ford crew. I am in the process of picking up our second new Explorer and to my surprise, a 2015 F150 tomorrow morning. I know there will be no hiccups and if there is I know Putnam Ford will step up to make an easy transition. Before I forget, I cannot thank Gary and the boys at the service desk enough for the great assistance and putting up with me. Go Putnam Ford ! More

Save my life no accident They are very good service and did good on my SUV. They know what I need to get my SUV done before I drive. The parts are good and take some time to g They are very good service and did good on my SUV. They know what I need to get my SUV done before I drive. The parts are good and take some time to get done. I would like to get warranty for my SUV .. More

Likable, fast and easy to work with. I looked at a 2005 Dodge Dakota my first visit, turned out to be a bust. The radiator was being held in place with zip ties and massive rust to the fr I looked at a 2005 Dodge Dakota my first visit, turned out to be a bust. The radiator was being held in place with zip ties and massive rust to the frame was seen. Salesman said he'd never seen a car/truck like that go through the shop and be out on the lot like that. Clearly someone goofed in the service area or something like that. At any rate, my next visit was to look at a 2010 F150 during their tent sale - great people (food too), professional yet very likable and friendly. Ended up making the deal with Aaron and David, who both made the process very easy, fast and stress free. I was impressed at how quick things got done. Had I previously gotten all my ducks in a row, it probably would have been even faster. Conclusion: Great place and people. Don't judge your experience on 1 bad scenario, accidents happen. More

Best customer service I've dealt with! Melissa Orlowski was amazing and helpful, she answered all my questions and helped me get my rental needs met. I highly recommend going to her if you' Melissa Orlowski was amazing and helpful, she answered all my questions and helped me get my rental needs met. I highly recommend going to her if you're in need of getting a rental. Excellent customer service!!! More

Great people, easy transaction. Great dealership. Friendly people. Salesman Aaron and Finance David were both easy to work with. No high pressure pitches and add-ons that I didn't wa Great dealership. Friendly people. Salesman Aaron and Finance David were both easy to work with. No high pressure pitches and add-ons that I didn't want. More

Best dealership I've ever been to! Tim was an awesome salesman. Very helpful, very friendly, overall a great experience with Tim and the rest of the Putnam Ford Crew. I love my ford fus Tim was an awesome salesman. Very helpful, very friendly, overall a great experience with Tim and the rest of the Putnam Ford Crew. I love my ford fusion! More