Heritage Valley Ford - Brooklyn

Tony was very friendly, helpful, always there to answer my questions, You couldn't ask for any better. Everyone at Courtesy Ford was very helpful. Thank you my questions, You couldn't ask for any better. Everyone at Courtesy Ford was very helpful. Thank you More

GREAT STAFF AT COURTESY FORD.STARTING WITH OUR SALESMAN TONY MACHADO.HE IS VERY OUT GOING AND EASY TO DEAL WITH.HE WALKED US THROUGH THE PURCHASE OF OUR NEW 2013 FORD ESCAPE AND GAVE US THE BEST PRICE POSS TONY MACHADO.HE IS VERY OUT GOING AND EASY TO DEAL WITH.HE WALKED US THROUGH THE PURCHASE OF OUR NEW 2013 FORD ESCAPE AND GAVE US THE BEST PRICE POSSIBLE.HE WORKED WITH SALES MGR.NICK CAREY TO GET THE MOST MONEY FOR OUR TRADE IN AND CLOSE THE DEAL.MIKE DOCOUTO FINANCE MGR. HAD ALL OUR PAPERWORK COMPLETE AND DONE WITHIN 15 MINUTES.GREAT JOB.IF LOOKING FOR A FORD PRODUCT TONY MACHADO AT COURTESY FORD IS THE GUY TO SEE. RON OLSON More

Laura was awesome!!! We felt so comfortable with her and she was so knowledgeable and friendly!! She drove us all around test driving cars and even drove us to our house to wait for triple a to pick up our she was so knowledgeable and friendly!! She drove us all around test driving cars and even drove us to our house to wait for triple a to pick up our trade in and then dealt with triple a for us. We felt pampered and well cared for!! She even came in on her day off after going to the dentist, now that's customer service!! We could not believe she had only worked there for eight months, we thought she was the manager because she was so good at what she does! We will highly recommend her to everyone! More

Do NOT buy a vehicle from COURTESY FORD. I give this Do NOT buy a vehicle from COURTESY FORD. I give this dealership a bad rating for the following reason(s): I located a 2014 mustang via Truecar Do NOT buy a vehicle from COURTESY FORD. I give this dealership a bad rating for the following reason(s): I located a 2014 mustang via Truecar on the internet. I contacted their internet sales manager and we made a deal via email for me to purchase the vehicle at a fair price. I went to their dealership in Brooklyn Ct. and met with Jim Theriault, a sales rep, who would be handling the details for my purchase contract. I was told he was new to the job. After waiting more than THREE HOURS I met with one of their finance people, the contract was explained to me, we went over the details and I signed the contract and to me this deal was done. 2 or 3 days later I picked up my new car. 10 days or so later I received an email stating that Jim Theriault had neglected to get from me "proof of income statements". When I did not produce these statements when they demanded their finance manager, JIM do COUTO, sent me an email THREATENING to call the police and inform them that I had STOLEN the vehicle I had purchased via a signed contract and been driving for almost 2 weeks!!!! I delivered the "statements" to them on 11/16/13 and asked to see Jim do Couto as I was seeking an apology for the threatening email he had sent me. I was told he was not available but when I stated I would make a trip to see him on his next day of work he suddenly appeared RAISING his voice, SWEARING at me and obviously having no intention of apologizing for his rude, unnecessary email. When the general sales manager, LOU CARVALHO, heard this going on he appeared and joined in with JIM do COUTO, both of them SWEARING at me and then demanding I leave the premises. I left and while driving home wondered why I ever purchased a car from Courtesy Ford, a rather ironic name considering the DISCOURTEOUS and UNPROFESSIONAL way they treated me. Walt Berglind More

Tony Machado is a real "people person!." He guided me seamlessly through the process of puchasing a new Ford Fusion. Everything was of the highest caliber: his professionalism, listening to my guided me seamlessly through the process of puchasing a new Ford Fusion. Everything was of the highest caliber: his professionalism, listening to my needs, the test drive, and the financing. If you want to ENJOY the process of purchasing a car, visit Courtesy Ford of Brooklyn, CT. Ask for Tony Machado and Lou, who's the credit manager. You'll be glad you did! Susan Williams November 9, 2013 More

Greetings, Courtesy Ford met my expectations. I Greetings, Courtesy Ford met my expectations. I searched 3-4 other dealers before. My mate and I feel we were given a bargain on the sales floor. Ti Greetings, Courtesy Ford met my expectations. I searched 3-4 other dealers before. My mate and I feel we were given a bargain on the sales floor. Tires, oils and fluids all are lightly used. Good Bye More

I had such a great experience!! Thank you so much!!! The team worked together to get me the right price for the best deal! I love my new car ! team worked together to get me the right price for the best deal! I love my new car ! More

I went into the dealership because of a meeting with Courtesy at a YYCC car meet and an add on the website for a Ford 500. I met Tony who test drove the car with me and set me up to process the financin Courtesy at a YYCC car meet and an add on the website for a Ford 500. I met Tony who test drove the car with me and set me up to process the financing. As with any purchase there are bumps in the road but Tony and Lou worked very hard to help me find A Ford that I loved and that was new enough for the financing company to approve. Along the way Tony was telling jokes and finding the humor in it all. The approval process was very quick, they have great contacts with the banks to get you approved in record time. The longest part of the whole process was the paperwork piece with the business manager. But he is a great guy too that is very personable and friendly. I would recommend Courtesy Ford to anyone looking for a great Ford with wonderful service. They have other cars too. More

My husband and I were very doubtful that we would be able to receive financing due to our poor credit history. I was dreading having to fill out the application and discuss our situation. Tony Machado immedi to receive financing due to our poor credit history. I was dreading having to fill out the application and discuss our situation. Tony Machado immediately put us at ease with his down to earth persona and optimistic personality. What could have been an uncomfortable experience turned into a pleasant one. Lou Carvalho worked his magic and found financing as well as a payment that we could easily afford. We were stunned that we were able to drive out with our new car within a very short period of time. The service was tremendous and I would highly recommend this dealership to our friends and family... in fact we already have ! More

Very nice sales staff-no pressure- just answers to all our questions-let us test drive the cars we were interested in-very helpful & knowledgeable. We were even able to buy our car and take it home in the our questions-let us test drive the cars we were interested in-very helpful & knowledgeable. We were even able to buy our car and take it home in the same day-a Sunday!!! Thanks Tony for the great shopping experience!!! We would definitely recommend this dealership & especially Tony!!! Jim & Pauline Gahrman More