Heritage Toyota

I really wanted to buy a truck from Heritage because they are local. And I had a good idea what I wanted: a 36-month leased 2009 Toyota Tacoma Access cab pickup truck. Which is why, when I went to Heritage t are local. And I had a good idea what I wanted: a 36-month leased 2009 Toyota Tacoma Access cab pickup truck. Which is why, when I went to Heritage to check it out in person, I thought it would all be pretty straightforward. Apparently, this was not to be the case. I stopped in and checked out some trucks before doing my research. This apparently did not sit comfortably with Pinhas (pronounced "Pinkas") as he wanted the sale right away. Despite a warm visit and test drive, he turned aggressive by the end of our visit by saying "I don't understand why you aren't buying right now." My reason was simple: I will be sleeping on a large decision like this. Given his persistence, I literally had to bark at him that I was not on HIS schedule, but mine. So I left. He made his obligatory follow-up call that still pressed for a sale right away. My research, however, revealed that Toyota had a much better deal going on with the double-cab model. In fact, the deal priced the double-cab - a much bigger truck - for $50 less than he was quoting me for the Access cab ($269/mo vs. $320/mo). He said it was a "different truck altogether" which I respect in many ways, but inventory is inventory. And auto sales had just hit record lows in March/April of 2009. Pinhas also said he spent a "significant amount of time" with us, as if I should be compelled to make a huge purchase because he spent possibly one hour chatting with me. A week later, my wife and I went back in to Heritage armed with research and a check book in anticipation of test driving the double-cab and entering an agreement. Pinhas was with other customers but he let us test drive a Tacome double-cab. It was nice (of course) and when we sat down afterwards, Pinhas did his obligatory "Let me see what price I can get you" schtick. He returned: "You picked a very nice truck. Here's our number...." It was $340/mo assuming $2,000 down. I pointed at the actual printed out ad from Toyota's website: "It says here that if I put $1,999 down, I can get this truck for $269/mo," I said. Pinhas once again disappeared. When he came back, he said the truck had an additional option of chrome wheels which I don't care about. That was it. No other explanation, as if to say that chrome wheels are worth another $70/mo for 36 months. After the song and dance and Pinhas frankly not being able to refute what my research showed, he brought me over to Peter Mickle. Peter was friendly and dove right in: "That's the number I have on my computer screen right here." He turned his screen so we coud see it, as if that would make it official and I would cave in to the higher price. I again showed him the Toyota ad and said that was the deal I wanted ($269/mo w/ $1,999 down). Peter tried saying there were taxes and registration on top of that. But the ad said those were included. We went back and forth and basically got nowhere. I even came to the point of pointing to the ad and saying: "This is my expectation. What do you have here on the lot that meets this expectation?" Peter gave me three model numbers (two of which were repeated) in a very non-caring, bitter manner. Here was the kicker: Peter then asked, "Why do you want this truck?" I couldn't believe it. After all we had discussed, he was going back to truck 101? I said I had my reasons and was curious as to his question. He said: "You seem to be looking for a different truck from one day to the next so I'm trying to determine what you're looking for." He said it in that condescending way that would take the heat off him and make me look like the fool. My wife and I walked out. On a call the next day, Pinhas revealed that he had a truck to fit my needs. At that point, I was done with Heritage. They wasted a ton of our time attempting to play their little head games (read about the games on Edmunds.com) and demeaned us to the point where we did not feel like rewarding such behavior. Although it meant 1/2 hour drive, we took our business to Handy's Toyota. Heritage was a waste of our time. If you like silly head games, fuzzy math, high prices and overly aggressive sales, then Heritage is your place. More

Internet leads employee was friendly and helpful enough, but sales was a different story. The salesman was never very friendly. I looked at two used cars here, both of which had major problems. When I broug but sales was a different story. The salesman was never very friendly. I looked at two used cars here, both of which had major problems. When I brought up the idea of negotiating on the price or them doing repairs in order to make a deal happen, he responded hostily. If a dealer cares about profit over safety, as Herigtage appears to, I'd say avoid it More