Heritage Toyota

When I walked into Toyota, Mike was the first to greet me. Little did I know that he would be the sales representative I would be privileged to work with. His friendly and genuine attitude made me feel at me. Little did I know that he would be the sales representative I would be privileged to work with. His friendly and genuine attitude made me feel at ease. What makes Mike stand out above the other sales reps that I had encountered at other dealerships, was his ability to listen to what I needed. He wasn't trying to sell me something I couldn't afford, and he really heard what I was saying. I will highly recommend Mike and Heritage Toyota to friends, family and any stranger that is willing to hear me rant. I hope that this establishment knows the value that Mike brings to this company. More

Toyota Service is outstanding! They ensure that everything is done and done correctly. Making appointments is easy and generally the appointments can fit my schedule. They call back with any conc everything is done and done correctly. Making appointments is easy and generally the appointments can fit my schedule. They call back with any concerns and offer me the opportunity to make informed decisions based upon their checks and recommendations. I have a very high degree of confidence in their service underwriters and mechanics! Nice Job and thanks for the opportunity to comment! More

I highly recommend the "H-Team". The first person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very frie person we met was Conor McQuade. Conor showed us the Tacoma truck that we were interest in and than he walked us through the sale. He was very friendly and professional. We did not know what we wanted to do with our trade and Conor was very flexible in terms of how to get the deal done while meeting our needs and theirs as well. He was like the MC of the whole process. Our interaction with Ryan was short and very pleasant. He evaluated our trade and gave us a very fair trade-in value. Next we met Mary who walked us through the financial side of the deal. She was great. She knew what she was doing and did it well. Two things stood out on the day we drove the truck home. One, every person we met in Heritage was friendly. Not that kind of stuffy friendly that makes you feel like they are being nice in order to make a deal but rather they all made us feel welcome, like they really appreciated us being there. Second there was no pressure. We've all experienced those dealers who pressure you to make that deal, that day or it would be gone tomorrow. In our experience, Heritage is not like that. On the way home we talked about how much we appreciated just how positive this experience was in terms of a car purchase. The real test of a car dealership is when something goes wrong. In our case there was a minor problem. This happened the next day and it was Conor's day off. I left a message on his phone and than called Jason. They had the problem fixed within a couple minutes of learning about it and me getting the truck back to the dealership. Sometimes things do go wrong. Professional respond well in such cases. The "H-Team" responded very responsibly and professionally. So would I go there again? For Sure! Would I recommend them to friends? Absolutely, I already have. And I recommend Conor as the salesperson without reservation. More

I was very appreciative of the customer service provided by Conor McQuade in my most recent purchase of a new 2012 Toyota Sienna Van. I was looking for a fair trade, a fair price and a sale representative by Conor McQuade in my most recent purchase of a new 2012 Toyota Sienna Van. I was looking for a fair trade, a fair price and a sale representative willing to work with me over the phone (beyond my initial visit). Mr. McQuade was professional, honest, courteous, flexible and ALWAYS followed-thru (a rare set of sale person characteristics in today’s times). He went out of his way to assist me in identifying the right vehicle for my family's needs and subsequently in locating the vehicle. In all honestly, if it were not for Mr. McQuade it is unlikely I would have selected Heritage for this purchase. I am very satisfied with my purchase and I am grateful that by happenstance Conor was the sale person assigned to me. Thank you Heritage; Thank you Conor- You have definitely earned my respect and future purchases! More

Heritage Toyota does it again with another awesome customer experience. I recently brought my 2010 Toyota Matrix S in for service. Nothing major, just a Vermont State Inspection and Tire Change. E customer experience. I recently brought my 2010 Toyota Matrix S in for service. Nothing major, just a Vermont State Inspection and Tire Change. Eric Sansone was very professional, helpful and friendly. I waited in the customer lounge and spoke with a few of the members of their friendly sales team. I will do business with Heritage Toyota Service again. More

My husband and I were very please with the service we recieved are Heritage Toyota..our saleman Mike James worked hard to get us the right price, we would recommend this dealership to our family and frie recieved are Heritage Toyota..our saleman Mike James worked hard to get us the right price, we would recommend this dealership to our family and friends. More

Being someone who has had his own retail operations,I have very high standards for others when it comes to customer service. I never felt unseen or unimportant whenever I went into Heritage ...no one pa have very high standards for others when it comes to customer service. I never felt unseen or unimportant whenever I went into Heritage ...no one passed by without a smile and questioning if they could help. David was not only available for questions but also extremely knowledgable and friendly. His knowledge about all the Toyota vehicles went far beyond "hand out literature/brochure information. Ryan was attentive to my "pricing questions" and I felt truly did the best for Heritage as well as myself. Mary Wheelock was through...explained additional options and costs to us and made us feel comfortable In short...our expierience throughout the whole process left us feeling good about the people we dealt with as well as the car we had chosen . You have a great dealership because you have great people...keep it up Frank and Susan Buonincontro More

We had a very enjoyable experience buying a new Venza at Heritage. Even though the showroom was busy, we were greeted within just a few minutes and felt immediately at ease. We were fortunate to have Cait Heritage. Even though the showroom was busy, we were greeted within just a few minutes and felt immediately at ease. We were fortunate to have Caitlin Junger as our salesperson. She was polite, knowledgeable, and most importantly to me, respectful. She gave us plenty of time and space to make our decision and never once pushed us. Thank you Caitlin!! We will be sending our friends your way. More

Adam is a great guy to work with. He is bright, personable and not too pushy. Tim, or whoever the financial guy is, is okay, efficient and respectful. personable and not too pushy. Tim, or whoever the financial guy is, is okay, efficient and respectful. More

I had a very positive experience purchasing my prius from heritage toyota. a big reason was my salesperson, Adam Miller. Adam greeted me and my son with a warm genuine smile. he listened to what i wanted. my heritage toyota. a big reason was my salesperson, Adam Miller. Adam greeted me and my son with a warm genuine smile. he listened to what i wanted. my first trip to the dealership i just wanted to sit in a couple different prius' and test drive them. later in the week i went for a second test drive...i wanted to be sure i found the car for me. a week later i walked into the dealership and told adam i have selected my car. adam was patient and he never pressured me. purchasing a car should be positive, fun and exciting experience. i got that feeling from hertiage and working with adam...i got to find the car for me in my way at my speed. i would recommend. above all i LOVE my new car. it is so me! Thanks adam! More