Heritage Toyota

What a great time buying a car at Heritage toyota. It was my second New car purchase and I thought it was the best so far. My last car i purchased out of state. The salesman and the entire staff were friendl my second New car purchase and I thought it was the best so far. My last car i purchased out of state. The salesman and the entire staff were friendly and most helpful in getting me in to a new car. I will be back for sure. More

I walked into the dealership conscious of how little car buying exposure I had – none. I expected the scent of “novice car buyer” to be emanating from my pores and for the "car salesman sharks" to be circl buying exposure I had – none. I expected the scent of “novice car buyer” to be emanating from my pores and for the "car salesman sharks" to be circling around me. But from A to Z, the level of sales person friendliness and professionalism which I experienced shattered my misconceptions. I actually look forward to trading in my lease so that I may do business with Heritage all over again. My aging vehicle became too expensive to repair so I opted to shop for an attractive lease offer. So I went online to research dealers and to narrow vehicle opportunities that best fit my lifestyle. Let me begin by saying that shopping online at Heritagevt.com provided for a convenient and informative online shopping experience. I was motivated by the many advertised Toyota lease and payment offers. At first I was leaning toward the 2010 Corolla lease but after talking with an Internet Sales Consultant, who informed me on various lease offers, my interest shifted towards the 2010 Matrix S AWD. My old vehicle offered no trade value. So having now trade, I was given a competitive quote that I was comfortable with. A couple grand down gave me a monthly lease payment under $200. How could I say no to that? I then visited the showroom and met with Mason Maltais who took me on a test drive of a few models. I wanted to drive a few models anyway for comparison and elimination purposes but largely to reassure whether or not the Matrix would truly be my choice vehicle. So I first test drove a Corolla but found that it didn’t meet my driving requirements. I wanted a more responsive vehicle that offered greater utility, AWD and a moon roof. So I then test drove the Matrix S AWD which and it was love ever since. At the time they didn’t have an AWD Matrix that I wanted but they assured me they could get it. And they did. More

My wife and I were pleased with every minute of our experience with Heritage Toyota. Before we even stepped foot on the lot, Jim Johnson handled our phone queries promptly and with great service. Later experience with Heritage Toyota. Before we even stepped foot on the lot, Jim Johnson handled our phone queries promptly and with great service. Later at the dealer, Jim Johnson provided us with superior service. At no time did we ever feel uncomfortable. All aspects of the car buying experience were well handled (from the test drive to financing options). When it came time to close the deal, Jason Quenneville and Mary Rodriguez helped us with the final paperwork, explained all adjustments to and details of the final deal. Heritage Toyota shines! More

Good job to Mason! We have attempted to buy a car at this location for nearly 40 years. We finally did it this week ('09 Corolla ). Thank you very much to the whole Heritage team. ........................... location for nearly 40 years. We finally did it this week ('09 Corolla ). Thank you very much to the whole Heritage team. .......................................................................................07-16-10 More

I purchased my first Toyota, and am happy to report that it was a great experience. The sales person (Jim) was friendly, honest, attentive and extremely helpful. He worked hard to find the vehicle I wanted. it was a great experience. The sales person (Jim) was friendly, honest, attentive and extremely helpful. He worked hard to find the vehicle I wanted. I love my new Highlander and would highly recommend both the dealership and Jim to anyone looking for a new vehicle. More

After we purchased our Sienna from these guys they forgot After we purchased our Sienna from these guys they forgot who we where. I was driving approximately 40 MPH with a full size box spring on the roof ra After we purchased our Sienna from these guys they forgot who we where. I was driving approximately 40 MPH with a full size box spring on the roof rack and the rack torn loose from the top of the van spilling the boxspring onto the road. Of corse the boxspring was damaged and the roof rack destroyed. This is a item that is transported by people all the time in this manner and if you look in the owners manual is well within the size and weights listed as safe. I am happy to say no one was behind me when this happened. If this thing had gone through the windshield of a car it could have killed someone. The customer service people and ultimately the regional manager at Heritage more or less told me,"It sucks to be you buddy, do you want to buy a new roof rack from us?". Not only that this regional manager tells me, a person who has a delivery business with three trucks from a 12 ft box to a 20 ft Freightliner, he has driven trucks for a living and if I had used it to put my canoe on or bring some plywood home it would have been okay they would have fixed it. This fellow must of forgot about the surface area a piece of plywood or canoe has. So if you buy a Sienna with about 10,000 miles on it from Heritage this is what you can expect from this dealership. On the second part after we bought the Sienna we went back to look at a Matrix for my daughter. This was just after we bought the Sienna but before the roof rack ripped off. We saw that they had two used Matrix's on the lot so we made them an offer for both which they turned down but later came back with an offer they must have thought we couldn't refuse. The problem with the offer was it came after we found two brand new Matrix's from a Boston dealer and the new cars in Boston where priced for $2000.00 less than what Heritage was willing to sell the used ones for. The sales person said yeah but you have to go all the way to Boston to get them. We won't be doing any business with Heritage ever again. Since these disappointments with Heritage we have purchased a Rav from Courtesy Toyota. Desmond really goes all out to get the customer the best deals and even came to our house after to pick up the one of the cars and drove it 38 miles both ways for service when I thought there might be a problem. We have also done three year leases on a new Rav and a Prius with Courtesy and Desmond. I guess when it comes to service after the sale it is pretty important for some people. Heritage has lost the sale of several vehicles by the way they handled the damage on a roof rack. More

There was a great selection of cars on the lot at the time which made easy to pick out a great one. The people were super friendly and made the whole process so easy and quick! The complimentary coffee w time which made easy to pick out a great one. The people were super friendly and made the whole process so easy and quick! The complimentary coffee was really nice and the area was clean and welcoming. Overall our time spent at the dealership was pleasant and easy. More

This was my second experience with Eleni! Eleni is an outstanding sales person, very detail oriented and efficient, always making sure everything is done correctly. She made sure I had a clear understand outstanding sales person, very detail oriented and efficient, always making sure everything is done correctly. She made sure I had a clear understanding of all the paperwork and the vehicle I purchased. I had a bit of a time crunch when I purchased my truck and Eleni moved the process along swiftly so I could meet my other obligations. Additionally. Mary, who did my paperwork was outstanding as well. I can't say enough about the staff I have worked with at Heritage. I would highly recommend Heritage Toyota and plan to go back for future purchases. More

Hello folks! I purchased a 2010 Toyota Prius Hybrid from Dave Juenker. It was for my wife, for our 10th wedding anniversary!! Dave was extremely helpful and very informed as to the Toyota name and product. Dave Juenker. It was for my wife, for our 10th wedding anniversary!! Dave was extremely helpful and very informed as to the Toyota name and product. After visiting a more local dealership, we came to Heritage and were welcomed like we were family. We like that!! We will be spreading the word that Heritage Toyota should be the first and last dealership you visit!!! Thanks Dave!! More

I was purchasing my first car. I was nervous and asked several questions, but all the employees took time to answer them all. They reassured me the vehicle was a smart buy. I was pleased when I drove my v several questions, but all the employees took time to answer them all. They reassured me the vehicle was a smart buy. I was pleased when I drove my vehicle home. When I walked into the dealership I was not looking for a specific car nor did I really have any idea what I wanted. The dealers especially Mason took time to show me a couple. I test drove one and didn't want to get out. It did not take long once I knew which car I wanted to purchase. The dealers worked efficiently and were all very friendly. Thanks! More