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Heritage Toyota

S. Burlington, VT

4.9
4,129 Reviews
Heritage Toyota is Vermont's leading authorized Toyota dealer by volume and home of The H-TEAM, a crack-unit of customer service centric automotive fixed operations specialists. We are conveniently located on Shelburne Rd, a major commuter roadway. Customers can drop off their vehicle for service on their way to work in the morning and ride our Customer Shuttle into many adjacent towns and cities as Burlington, South Burlington, Winooski, Shelburne, Colchester and Essex. And when you purchase from Heritage Toyota, you receive yearly Vermont State Inspections for free, for the lifetime you own the vehicle! Call Heritage Toyota for your custom quote and schedule a test drive today.
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1620 Shelburne Rd

S. Burlington, VT

05403

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Showing 4,129 reviews

September 09, 2016

New Lease Had a great experience getting another Toyota Rav 4 - this is my 5th. Recommend Patrick Weeks as sales person and Megan Terry as sales manager. They More

by gilbet2
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Weeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2016 -

Heritage Toyota responded

We appreciate you taking the time to post! It's great to hear that Patrick and Megan provided a top notch purchasing experience. Thank you for choosing Heritage! #patmycar Nora Krom Customer Relations Specialist Heritage Automotive Group

September 08, 2016

Eleni is great! We've purchased cars from Toyota sporadically over the past 20 years and Eleni has always remembered us. From start to finish the customer service was More

by lesterleaps
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eleni Floyd, Laz Koep
Sep 09, 2016 -

Heritage Toyota responded

Great to hear everything went well! I'm glad you liked working with Eleni. I hope you enjoy your new vehicle. #elenifloyd #Lazsellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

September 07, 2016

Toyota Camry Review We were in and out of the dealership within a day, with a 2017 Toyota Camry SE. We got the price we wanted on the lease. There was very little nego More

by Buickbuff
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dillon, Megan Terry
Sep 08, 2016 -

Heritage Toyota responded

Thank you for this very nice review! It's great to hear that Jason and Megan made the leasing process easy. Enjoy your new Camry! #24KTjasondillon #Meganterrysalesprofessional Nora Krom Customer Relations Specialist Heritage Automotive Group

September 06, 2016

Terrific Experience Marc had paperwork ready when I arrived, walked me through the process. This is my second Toyota with Heritage & the experience is always happy & ple More

by Mary Jane Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday
Sep 06, 2016 -

Heritage Toyota responded

Mary Jane, It's very nice to hear from a return customer! Thank you for posting on DealerRater. I'm glad to hear you enjoyed working with Marc. Happy driving! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

September 06, 2016

Shawn is awesome!! I have nothing but good things to say about Heritage Toyota. Everyone was so friendly and helpful, which made buying a car there so much easier! Shawn More

by New RAV4 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Carpenter
Sep 06, 2016 -

Heritage Toyota responded

What a nice review! Thank you for your kind words about Shawn and the rest of the team. It's fantastic to hear that Shawn made your experience with us a great one. Enjoy your new Rav4! #HTeamGuru Nora Krom Customer Relations Specialist Heritage Automotive Group

September 03, 2016

Go here if you want Old School Salesmen Tactics Overall, unpleasant. I was welcomed friendly enough, but after the test drive, I was given what I call the old school runaround. I was not given a pri More

by VTGirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Carpenter
Sep 19, 2016 -

Heritage Toyota responded

I apologize that your experience with Heritage Toyota did not go well. We certainly do not want to leave you feeling that you are getting a run around. Pricing for each vehicle is posted on our website. Shawn was not aware of what your target price was and provided the MSRP to start. He felt he made it clear that he was willing to work with you on pricing to earn your business. I attempted to contact you privately, but did not receive a response. If you would like to discuss further please do not hesitate to contact me at the email below. Nora Krom Customer Relations Specialist Heritage Automotive Group customerservice@heritagevt.com

August 31, 2016

Love my new Lease Eleni Floyd was excellent from meeting me when I arrived throughout the financial process to delivery. She was our initial contact when my husband pur More

by jp12998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eleni Floyd
Aug 31, 2016 -

Heritage Toyota responded

We appreciate you posting about your excellent experience working with Eleni. It's great to learn that she was so helpful with the entire leasing process. Enjoy your Rav4! #elenifloyd Nora Krom Customer Relations Specialist Heritage Automotive Group

August 31, 2016

Chuck is the bomb!! I have bought a new Toyota Sienna in the past and loved it but knew I had to go to Heritage to see Chuck to get my new Toyota Sienna lease and am very More

by Kelly L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Aug 31, 2016 -

Heritage Toyota responded

Kelly, I'm glad to hear that you enjoyed working with Chuck. We appreciate you taking the time to post. Thank you for choosing Heritage Toyota! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

August 31, 2016

It was an exdronairy experience for me It was a very good experience for me I really enjoyed how friendly the staff was. I was really happy that I was able to buy my first car here. More

by matthew fox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Halliday
Sep 01, 2016 -

Heritage Toyota responded

Matthew, That's great to hear! Thank you for sharing your comments on DealerRater. Congrats on your first car! #DocHolidaysellscars Nora Krom Customer Relations Specialist Heritage Automotive Group

August 30, 2016

Fantastic car experience all around I love my new Prius Touring 3! The entire experience was great -- no stress and a friendly team. They answer questions, are fair, and made me feel com More

by jonesyproductions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Heingartner
Aug 31, 2016 -

Heritage Toyota responded

Thank you for sharing your thoughts on DealerRater. It's very nice to hear that you had such an excellent experience purchasing your new car. Enjoy your Prius! #chuckyfromstowe Nora Krom Customer Relations Specialist Heritage Automotive Group

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