Heritage Toyota Scion Owings Mills - Service Center

Chad was awesome Not to stereotype myself, but being a woman and having to deal with car maintenance is always a daunting task, I'm always hesitant about bringing my c Not to stereotype myself, but being a woman and having to deal with car maintenance is always a daunting task, I'm always hesitant about bringing my car in anywhere because to be honest, i don't know much about cars. I was trying to get a second opinion, and Chad was extremely patient with me and my million questions and was able to break down everything into car parts for dummies for me. He was extremely knowledgeable and the best service I have received in a long time. THANK YOU, CHAD. More

Fabulous service advisor My service advisor, Richard Berger, was fabulous. The price and recommendations were fair and reasonable. The waiting room & rest room were clean & p My service advisor, Richard Berger, was fabulous. The price and recommendations were fair and reasonable. The waiting room & rest room were clean & pleasant. When the work was completed my car was washed before being returned to me. More

I found PAM!!! It was so nice to walk in for my service appt today and find Pam. I have worked with Pam in the past and she is a GREAT Service Advisor. Thanks Pam f It was so nice to walk in for my service appt today and find Pam. I have worked with Pam in the past and she is a GREAT Service Advisor. Thanks Pam for the SUPER job that you do!! More

So much happier Intially, I was a little skeptical. My experience with service had been shaken but Richard took the time and great pains to ensure that customer servi Intially, I was a little skeptical. My experience with service had been shaken but Richard took the time and great pains to ensure that customer service was addressed. There was a fair amount of work that needed to be done on my car and he was willing to work with me to make things right. I would definitely recommend for service, high caliber customer service and respect. More

Great service experience I did not make an appointment and came in on a very busy Saturday. My check engine light was on and Pam took care of it while I waited. I will be back I did not make an appointment and came in on a very busy Saturday. My check engine light was on and Pam took care of it while I waited. I will be back thanks to her! More

Apppointment to have opinion on what body work is needed. I had an appointment for minor body work. Service Adv. Richard Berger was a pleasure to work with. He was attentive and got the Body Shop Supervis I had an appointment for minor body work. Service Adv. Richard Berger was a pleasure to work with. He was attentive and got the Body Shop Supervisor to help me make a decision on what course of action I should take. Both gentlemen were great to work with, More

Amazing friendly and professional service Today I was back to request breaks repair as advised on previous visit at Toyota service center. The associate who helped me was very helpful, eager t Today I was back to request breaks repair as advised on previous visit at Toyota service center. The associate who helped me was very helpful, eager to anticipate and answer my every question and projected very positive attitude. He made this visit not to seem as a chore. His name is Pavel (Paul) Znuti. Thanks, Toyota dealership, for hiring and keeping the best staff. More

Superior service Richard Berger provided me with outstanding service today. He was patient, knowledgeable and highly efficient?? I will ask for Richard to be my ser Richard Berger provided me with outstanding service today. He was patient, knowledgeable and highly efficient?? I will ask for Richard to be my service advisor in the future! More

courteous and professional employees I showed up on a Friday afternoon with a rear tire leaking. Justin Ritter greeted me in the write up area. He was able to have my tire looked at immed I showed up on a Friday afternoon with a rear tire leaking. Justin Ritter greeted me in the write up area. He was able to have my tire looked at immediately. The service tech determined the side wall was cut and the tire needed to be replaced. Jan Braverman was able to locate a replacement tire from an outside vendor and he was able to procure a replacement tire for Saturday morning. I brought my car back the next day, Justin greeted me again and immediately had my tire replaced. My car was returned to me in a timely matter and my vehicle was washed. More

Thank you for very personal and attentive service. Pam McCall made the visit to Toyota service center most pleasurable experience for me and my children. She was both knowledgeable and very positive an Pam McCall made the visit to Toyota service center most pleasurable experience for me and my children. She was both knowledgeable and very positive and caring. I would follow her advice to schedule my follow up appointment for the needed repairs shortly. Thanks again! More