Heritage Toyota Scion Owings Mills - Service Center

I was unsure who help me set up navigation in my vehicle, sales or service. I received an answer to my question almost immediately and am planning on taking it in next week sales or service. I received an answer to my question almost immediately and am planning on taking it in next week More

I tried to get in touch with Shirley Kucera of Heritage Toyota, 2 times by telephone and 2 times by electronic communication. Nobody will get in touch with me, especially Shirley Kucera, who's supposed to Toyota, 2 times by telephone and 2 times by electronic communication. Nobody will get in touch with me, especially Shirley Kucera, who's supposed to be in charge. Date was 2/7/22. Invoice No.: 7TCS1254892 Advisor: 3359 lied to me, one lie after another. He said that the price of oil change was then same as last year. 2nd lie: 'There's a 15% labor or service tax. He was also mean. I told him the hatchback door doesn't work. They didn't notice that the hatchback door didn't work or they didn't care. He said it would have to be put up on a machine and would cost a lot of money. He was very anxious to get rid of me. And I had to wait almost 2 hours for the oil change. They wanted to do a 4-wheel alignment. They didn't even notice that the tires were bad! And they wanted $756.17 for a 4 wheel alignment. I can get new tires and free 4 wheel alignment for about that price at big brand name car repair place. Also they said I need a brake fluid exchange for $22,642.54. I know this is a typo but it shows they were in a big hurry and just didn't care. They also said they couldn't wash the car because it was too cold. False. I t was in the 40s according to local news. I can't believe a word they say. WHAT ELSE DID THEY FAIL TO TELL ME AND HOW MUCH WAS DISTORTED AND DECEITFUL. The whole experience was a disgrace! I WANT MY $80.02 BACK! I'd love to tell somebody but that's impossible because you can't contact anybody. I wonder who the CEO is? Maybe I should buy a Subaru or some other type of car in future because I would have a better chance to get it serviced! More

I HAD A NAIL IN MY TIRE. THE SERVICE ADVISOR SAIDI NEEDED A NEW TIRE. I CALLED A MECHANIC I KNOW. IT WAS A SMALL NAIL. NO NEW TIRE WAS NEEDED.. HE WAS GOING TO SELL ME THE SERVICE ADVISOR SAIDI NEEDED A NEW TIRE. I CALLED A MECHANIC I KNOW. IT WAS A SMALL NAIL. NO NEW TIRE WAS NEEDED.. HE WAS GOING TO SELL ME SOMETHING I DID NOT NEED. THAT ISCRAZY. More

Great experience and nive dealer. Alex was excellent, knowledgable and patient. He made the whole expirience great. They made for us the closing very easy. knowledgable and patient. He made the whole expirience great. They made for us the closing very easy. More

I have been servicing my vehicle at toyota for years; I have met with the young man jacob multiple times and he is always happy, pleasent, and very upbeat. I would highly recommend coming to this place and have met with the young man jacob multiple times and he is always happy, pleasent, and very upbeat. I would highly recommend coming to this place and if possible ask for jake he may be able to put a smile on your face even if you have to spend money very nice young man More

I regularly get my 2014 4runner serviced at this location i have always been treated with respect and dignity regardless of how silly I may sound when I have an issue. Mr. Gold is the Advisor I typically wor i have always been treated with respect and dignity regardless of how silly I may sound when I have an issue. Mr. Gold is the Advisor I typically work with and surprisingly no matter how be busy he may be it seems that he is always in a good mood and provides me with exemplary customer service. More

Alphonse is a very reassuring service manager. He gives the impression that the work required will be performed immediately and with great authority. He also made sure that we understood all car systems, a the impression that the work required will be performed immediately and with great authority. He also made sure that we understood all car systems, and that we knew to use and operate it, a considerable feat since today’s vehicles are so sophisticated. He made sure complicated was simple! Thanks Alphonse. You are very reassuring. More

They are very confused.I bought a new car from Heritage They are very confused. I bought a new car from Heritage last Oct. (I strongly advice not doing that). In Feb I got an email from the service de They are very confused. I bought a new car from Heritage last Oct. (I strongly advice not doing that). In Feb I got an email from the service dept. Seems there was a 3 year old RAV4 in for service that day. The email was an invoice for that service. Trouble is that I did NOT have a car in their service shop that day (or ever). It was someone else's auto. Yet somehow they had my name attached to it. I pity the real customer. He's never going to hear that his service is over and he can pick up the car. More

Outstanding services. I don't mine driving one and half hours from Virginia to this location. Arron Veerothai and his team are the keys to the success. They are the best team, I'm always recommending this hours from Virginia to this location. Arron Veerothai and his team are the keys to the success. They are the best team, I'm always recommending this location to my friends. More

She just helped me with a needed recall of my Toyota Sienna. Brittany was easy to work with and was very helpful. She got our car in very quickly, and even went above and beyond to help us with other ne Sienna. Brittany was easy to work with and was very helpful. She got our car in very quickly, and even went above and beyond to help us with other needed services. I highly recommend her. More