Heritage Toyota Owings Mills

I buy Toyota rav hybrid today,after getting supper excellent sales man Mr Brain park,what a good man helping my need,after driving 80 miles from VA ,i said to myself ,i made right deciton to comming h excellent sales man Mr Brain park,what a good man helping my need,after driving 80 miles from VA ,i said to myself ,i made right deciton to comming here.and everyting get easy,especially after getting right sales man like Mr Brain.Thank you sir ,GOD BLESS YOU!!! More

Mr Brain park a super excellent customer service man helping us with excellent customer service ,get my desire after driving 80 miles thank you helping us with excellent customer service ,get my desire after driving 80 miles thank you More

After visiting several other dealerships Brian and Jin were able to get me into the vehicle I wanted. They were friendly helpful and efficient. I highly recc them and heritage Toyota of Owings mills. were able to get me into the vehicle I wanted. They were friendly helpful and efficient. I highly recc them and heritage Toyota of Owings mills. More

Buyer beware! I purchased my car from Heritage Toyota and I already have buyer's remorse. The vehicle was listed as Certified Pre-Owned even in the CarFax report, I purchased my car from Heritage Toyota and I already have buyer's remorse. The vehicle was listed as Certified Pre-Owned even in the CarFax report, yet the dealership claimed it was no longer certified and I would need to pay for an extended warranty if I desired a warranty beyond the manufacturer's warranty. I was only informed of this while the salesman was driving me to the dealership. I had viewed the vehicle a few week's prior and was told that the dealership charges more because fees must be paid for Certified Pre-Owned vehicles. However, the price did not change even after they removed the certification. You can easily find other vehicles with similar make, model, and mileage that are pre-owned at other nearby dealerships. Essentially, Heritage Toyota did not honor the previous certification nor did not reduce the price when the certification was removed. There is a better value at other dealerships. Also, the bottom panel of the car I purchased has visible damage. I asked if carpeting could be provided but the salesman said it was not. In retrospect, this is not a car I should have purchased. I was specific on the type of interior color I wanted, which was available at Heritage, however the tradeoff of lower level coverage and the damage on the vehicle was not worth it. I don't recommend this dealership. More

I requested pricing from Joey Cheng and Phil Stillman on a couple 4Runners. The pricing was sent in a timely manner and were really great. I however did not purchase from this dealership, but it was only be a couple 4Runners. The pricing was sent in a timely manner and were really great. I however did not purchase from this dealership, but it was only because the 4Runner didn't quite have all the accessories I was looking. I did however buy from your sister dealership in Harrisburg and feel I got the same great pricing I would have gotten at your dealership. Zero problems with Joey and Phil, I really do wish I could have found the right 4 Runner here. More

Brian Park and Phil Stillman are awesome! The purchase process was seamless! I will definitely share my great experience with others! The purchase process was seamless! I will definitely share my great experience with others! More

Cedric was very kind while I was purchasing the car. However, reaching him after purchasing has been impossible when I needed help. Now, I am trying to reach him out for one week and he has not opened m However, reaching him after purchasing has been impossible when I needed help. Now, I am trying to reach him out for one week and he has not opened my call or responded my emails. Very disappointing! More

Brian is a knowledgeable and gentle salesperson. He is patient and answered all my questions and concerns. Superb experience overall! He is patient and answered all my questions and concerns. Superb experience overall! More

I want to acknowledge Zory who helped me with buying the vehicle that I wanted and not what was available. He was very patient, did not rush me to make a decision, and made sure I left satisfied. Also, I wo vehicle that I wanted and not what was available. He was very patient, did not rush me to make a decision, and made sure I left satisfied. Also, I would like to thank Aaron for going over my best finance options and providing detailed information on how I could protect my vehicle. Aaron made sure I walked away feeling secure with my purchase and assuring me Toyota would be able to cover all my service needs. More

Great experience overall in helping me find a new car. Excited to drive my new car! Excited to drive my new car! More