Heritage Toyota Owings Mills

I had a good experience with my car dealer agent Zory . He helped me very well. The transaction time was very okay. He seems to be very knowledgeable about what he is doing. I think he his job. He helped me very well. The transaction time was very okay. He seems to be very knowledgeable about what he is doing. I think he his job. More

He is super knowledgeable about all cars, pleasant to work with, is extremely nice and does not pressure you! Highly recommend anyone to buy a car from him!! work with, is extremely nice and does not pressure you! Highly recommend anyone to buy a car from him!! More

I have been servicing my vehicle at toyota for years; I have met with the young man jacob multiple times and he is always happy, pleasent, and very upbeat. I would highly recommend coming to this place and have met with the young man jacob multiple times and he is always happy, pleasent, and very upbeat. I would highly recommend coming to this place and if possible ask for jake he may be able to put a smile on your face even if you have to spend money very nice young man More

I regularly get my 2014 4runner serviced at this location i have always been treated with respect and dignity regardless of how silly I may sound when I have an issue. Mr. Gold is the Advisor I typically wor i have always been treated with respect and dignity regardless of how silly I may sound when I have an issue. Mr. Gold is the Advisor I typically work with and surprisingly no matter how be busy he may be it seems that he is always in a good mood and provides me with exemplary customer service. More

We had an infant at home, so wanted to drive home a car quickly. Zory helped us to quickly finalize a deal and go home fast with our new car. He was a pleasure to work with. quickly. Zory helped us to quickly finalize a deal and go home fast with our new car. He was a pleasure to work with. More

Alphonse is a very reassuring service manager. He gives the impression that the work required will be performed immediately and with great authority. He also made sure that we understood all car systems, a the impression that the work required will be performed immediately and with great authority. He also made sure that we understood all car systems, and that we knew to use and operate it, a considerable feat since today’s vehicles are so sophisticated. He made sure complicated was simple! Thanks Alphonse. You are very reassuring. More

Safe, clean, friendly staff and they treat us with respect and I feel like a VIP! We thank Aaron Veerothai- GM, Brian Park- salesperson and Darrin Porter- financial officer! You all made my 11 year ol respect and I feel like a VIP! We thank Aaron Veerothai- GM, Brian Park- salesperson and Darrin Porter- financial officer! You all made my 11 year old want to work in your company when hw grows up..:-) More

Aaron Veerothai is the penultimate Leader of Toyota Owings Mills! From the 1st moment he engages you, he exudes confidence and mastery of the sales situation. His words are precise, incisive, and ultim Owings Mills! From the 1st moment he engages you, he exudes confidence and mastery of the sales situation. His words are precise, incisive, and ultimately reliable. He listens intently to the wishes of the customer, and deftly manages the entire organization to bring about the best results. He lives for the happy customer! You will not find a better managed organization that produces tremendous results. We are one happy example, among many. Carlos Guzman and his finance staff worked hard and long into the night to bring about the most advantageous terms and prices. It’s gratifying to see that his heart was on his sleeves at all times. He was sincere and completely transparent, and is the prime example of empathy for the customer’s needs. So refreshing! And Brian Park, our sales representative, was non-stop on his feet coordinating the various elements needed to complete the sale. we think he enjoyed difficult customers (us). He came up with all the options possible for us to complete the sale. And all these with a genuine 24hr smile. Thank you Brian. You were so happy helping us, we became so happy being your customer. Your joy is infectious! Thank you for our alluring Highlander Hybrid Platinum! More

They are very confused.I bought a new car from Heritage They are very confused. I bought a new car from Heritage last Oct. (I strongly advice not doing that). In Feb I got an email from the service de They are very confused. I bought a new car from Heritage last Oct. (I strongly advice not doing that). In Feb I got an email from the service dept. Seems there was a 3 year old RAV4 in for service that day. The email was an invoice for that service. Trouble is that I did NOT have a car in their service shop that day (or ever). It was someone else's auto. Yet somehow they had my name attached to it. I pity the real customer. He's never going to hear that his service is over and he can pick up the car. More