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Heritage Toyota Owings Mills

Owings Mills, MD

4.7
1,072 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9801 Reisterstown Rd.

Owings Mills, MD

21117

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Showing 1,072 reviews

August 11, 2021

Took my vehicle to this dealership to have my seat looked at. My 2018 Corolla drivers seat is making clicking sounds. According to my dash cam video, my car sat for almost 4 hours and a mechanic never inspec More

by MIKE
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Bambino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Heritage Toyota Owings Mills responded

Mike, thank you for taking the time to review Heritage Toyota Owings Mills. Our goal is to meet then exceed your expectations and are disappointed this did not occur. We sincerely apologize for the issues you are experiencing with your vehicle and any resulting inconvenience. If you would like to discuss the situation, please contact our Customer Relations Manager, Shirley Kucera, directly at skucera@mileone.com or 410.753.8933 to allow us the opportunity to further address your concerns. Thank you.

Aug 18, 2021 -

MIKE responded

I will be sending a letter expressing my concerns to Steven Fader, President of Mile One, which owns Heritage Toyota. My Dash Cam shows Mike Young bouncing up and down on my seat and operating my vehicle in an unsafe manner. Also considering speaking to an attorney to explore my options.

August 09, 2021

Pleasure to work with this dealer, knowledgeable and patient. Eager to please and explain and answer all questions. More

by Edwardlt101
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jipeng Wang
August 04, 2021

Lack of transparency. I was told AFTER booking a coupon for free diagnostic test that a coupon was expired. The gag? The coupon expired in October 2020. So you’re telling me after several months no one has More

by Ti
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shirley Kucera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2021 -

Heritage Toyota Owings Mills responded

Ms. Amadi, thank you for sharing feedback about your experience with Heritage Toyota Owings Mills. Our goal is to meet then exceed your expectations and we sincerely apologize for any inconvenience. We greatly appreciate you taking the time to speak with our Service Manager, Michael Young, regarding the situation and were glad to find a resolution that makes you happy. As discussed, if you have any further questions or future vehicle needs, please contact Michael directly at myoung@mileone.com or 410.363.3904 so we can ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to seeing you soon.

July 30, 2021

Excellent job,great service,polite,fast, and very helpful man. I really appreciate it. Explained everything on my new car,i am very thankful to Jipeng wang More

by istamovamir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jipeng Wang
Aug 14, 2021 -

Heritage Toyota Owings Mills responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2021

Was looking for a limited Toyota Tacoma with the 6ft bed and Alex at heritage was able to help me find what was near impossible to find. Thanks to him I was able to find the truck I wanted and make the 1.5 More

by greenmathewsmr6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stafford Horetz, Alex Kaftol
Aug 14, 2021 -

Heritage Toyota Owings Mills responded

Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 30, 2021

Alex Kaftol is a genuine man with great character who made my truck buying experience enjoyable. I felt comfortable and no pressure throughout the entire process. I was given realistic options and treate More

by Mortars0341
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Kim, Alex Kaftol
Aug 14, 2021 -

Heritage Toyota Owings Mills responded

Hi, we are so pleased you enjoyed your visit to Heritage Toyota Owings Mills! We hope to be of service to you again in the future. Best wishes, Heritage Toyota Owings Mills

July 30, 2021

Jipeng was great! Definitely made me feel comfortable with the whole process. He was patient and kind. He and a colleague even helped me get my old car home at 9pm at night which was so nice. Great expe More

by ahanlon2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
seth chadwick was wonderful as well...very helpful and nice!, Jipeng Wang
Aug 14, 2021 -

Heritage Toyota Owings Mills responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 29, 2021

Amazing! This was our first time buying a new car, and Samuel Oyinloye was super helpful and patient guiding us through the process. Thanks, as well to Stephanie Thornton for carefully and expertly answe More

by Chana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Oyinloye
Aug 14, 2021 -

Heritage Toyota Owings Mills responded

Hi Chana, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2021

Heritage Toyota in Owings Mills is honestly a pleasure to buy a car from. The employees truly value their guests, and the love is felt there! Jipeng W is outstanding. If you happen to have him work for you, More

by dadon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Brown, Jipeng Wang
Aug 14, 2021 -

Heritage Toyota Owings Mills responded

Hi Dadon, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

July 27, 2021

Came home today with my new 2021 Toyota Sienna XLE after having a wonderful experience with Heritage Toyota Owings Mills and Jipeng Wang. We came in initially last week to test drive a minivan, but the one More

by katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Guzman, John Kim, Stafford Horetz, Jipeng Wang
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