Heritage Toyota Owings Mills

Thank you so much Vlad Im very happy that I was patient and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. and waited for the vehicle to arrive. I really appreciate your help. I’m very grateful. More

Arbaz Ayub did an awesome job explaining the details of purchasing a used car and did his best to get me a great price during these difficult times. He's very attentive and stays in contact with you throu purchasing a used car and did his best to get me a great price during these difficult times. He's very attentive and stays in contact with you throughout the entire process and made sure my vehicle was cleaned properly and serviced the couple of requests I wanted done before purchasing, which was great! More

Very responsible very honest I'm glad very nice thank you for help Ms Arthur you for help Ms Arthur More

I really enjoyed my experience working with Jipeng and the dealership to get my new car! the dealership to get my new car! More

Jipeng Wang is an honest and thorough car salesman. I never bought a new car before and he walked me through every step and is still working with me after my purchase. never bought a new car before and he walked me through every step and is still working with me after my purchase. More

Denise Smith is so amazing. Very professional and very helpful. She helped me get a 2021 Toyota. Definitely would refer her to everyone I can. Thank you again Denise !! helpful. She helped me get a 2021 Toyota. Definitely would refer her to everyone I can. Thank you again Denise !! More

Very pleasant and easy to deal with!!Affordable pricing! Very pleasant and easy to deal with!! Affordable pricing! Would certainly go to purchase a new vehicle in the future! Very pleasant and easy to deal with!! Affordable pricing! Would certainly go to purchase a new vehicle in the future! More

I went to Heritage looking for a Rav4 Prime. I was introduced to Alex Kaftol to help me. Don't be fooled by Alex's youthful look, like I almost was. Alex was great, a wealth of knowledge, answering al introduced to Alex Kaftol to help me. Don't be fooled by Alex's youthful look, like I almost was. Alex was great, a wealth of knowledge, answering all my questions before, during and after the purchase. The best part was Alex was not pushy, he had a very easy going, low key approach that was perfect to me. If you go to Heritage I would highly recommend you ask for Alex to help you. More

Had another great experience with Heritage Toyota. Our salesman, Arthur Masandilov, was knowledgeable and helpful. In this time of scarcity, there was a Corolla on the lot that fit what I was looking for salesman, Arthur Masandilov, was knowledgeable and helpful. In this time of scarcity, there was a Corolla on the lot that fit what I was looking for. Will Brown, the finance manager, was also very professional and helpful in getting us the best deal available More

!!!DO NOT BUY FROM HERITAGE TOYOTA!!!! I recently !!!DO NOT BUY FROM HERITAGE TOYOTA!!!! I recently purchased a vehicle from Heritage Toyota Owings Mills, MD. I traded a leased Ford F-150 in for a !!!DO NOT BUY FROM HERITAGE TOYOTA!!!! I recently purchased a vehicle from Heritage Toyota Owings Mills, MD. I traded a leased Ford F-150 in for a 2021 Toyota Tacoma on July 26, 2021. The general manager John Kim assured me that he could buy my lease out and all remaining payments. The buy out was not processed on time and Ford ended up charging me for another payment. I immediately notified John Kim, he explained Ford would not accept payment unless it was through some software program and Ford kept denying it for some reason. Then a week later John Kim tells me Ford has to come inspect the vehicle to make sure its actually at the location. I am then told the payment had finally been processed and John Kim informed me he paid 6-9 thousand dollars more than what our contract had stated. I was blown away at a mistake this big and immediately experienced extreme anxiety about getting my money back that was not supposed to be taken. John Kim the general manager, then told me he is waiting on a notarized document from Ford stating the purchase amount and releasing the title. He explained he needs this document in order to pay me the $424.42 that was not supposed to be taken from me. Today is September 14, 2021 and I just got off the phone with John Kim maybe 2 hours ago. He informed me that I should be contacting Ford for the money and that he can’t do anything to help me. I was verbally reprimanded and told to listen to him on the phone because he became angry for whatever reason. I deserve my money back and will be taking all necessary steps in order to see it happens. I am a veteran that served this country proudly and all I was looking for was an honest car deal. This process has been horrible and caused me great emotional stress at an already difficult time. I urge everyone who reads this DO NOT purchase a vehicle from them. I was ignored this entire time, I had to call 20 plus times before John Kim would call me back and not once did he initiate a phone call. I truly don't know how this man is a general manager but don't believe his lies and play it safe, shop else where. More