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Heritage Toyota Owings Mills

Owings Mills, MD

4.7
1,072 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9801 Reisterstown Rd.

Owings Mills, MD

21117

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Showing 1,072 reviews

April 24, 2022

This was my best experience at this dealership. Arbaz and Adrian were great. Thank you guys for a great experience. It is good to know that what was promised was delivered. Both Arbaz and Adrian ar More

by Smith-Edwards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Garcia, Arbaz Ayub
Apr 25, 2022 -

Heritage Toyota Owings Mills responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 19, 2022

Arthur are salesperson was amazing the entire time from ordering our RAV4 to taking it home. The finance office was fabulous too. I couldn’t have asked for a better person to help with my financial needs More

by S+K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arthur Masandilov
Apr 21, 2022 -

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Heritage Toyota Owings Mills!

Apr 21, 2022 -

S+K responded

No problem. We have bought several cars of different makes over the years. Luxury, conman, foreign and domestic brands. Heritage Toyota’s Owings Mills follow up experience we haven’t had after our purchase in years! That kind of follow up has been 40/60 over the years. 60% no follow up. Thanks for the service, keep up the good work.

April 12, 2022

The salesperson Arbaz was very professional and helpful and I will let everyone know of my wonderful experience at Heritage and they should be thankful for Arbaz. More

by I love my toyota
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arbaz Ayub
Apr 14, 2022 -

Heritage Toyota Owings Mills responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

April 11, 2022

At this time Heritage has not found me a RAV4 Prime, however Paige has kept me up to date on progress of securing me a RAV4 Prime. More

by 2hubers
Recommend Dealer
Yes
Employees Worked With
Paige Vanhorn
Apr 14, 2022 -

Heritage Toyota Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 08, 2022

Arbaz provided me with the best support and intel when it came to choosing the right vehicle. He was polite, empathetic, and all around a joy to work with. He loves his job and it’s shows in his work ethic. More

by Alicia W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arbaz Ayub
Apr 10, 2022 -

Heritage Toyota Owings Mills responded

Hello Alicia, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Owings Mills. We hope you continue to choose us for all your automotive needs! Take care!

April 07, 2022

I tried to get in touch with Shirley Kucera of Heritage Toyota, 2 times by telephone and 2 times by electronic communication. Nobody will get in touch with me, especially Shirley Kucera, who's supposed to More

by minniemouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric Tossman
Apr 08, 2022 -

Heritage Toyota Owings Mills responded

Thank you for taking the time to review Heritage Toyota Owings Mills. We sincerely apologize for the lack of clear communication you experienced with our dealership and any resulting inconvenience. This is not our way of doing business at any of our Heritage stores, as we take great pride in providing honest, reliable and transparent information to all customers. Our General Manager, John Kim, has attempted to contact you to immediately address your concerns, but has been unsuccessful in reaching you. At your earliest convenience, please contact John directly at johnkim@mileone.com or 410.753.8298 to allow us the opportunity to rectify our missteps and work toward a resolution. Again, thank you for your feedback and we truly hope to hear from you soon.

Apr 09, 2022 -

minniemouse responded

the alleged communication from manager John Kim cannot be found on my voicemail nor my Email WHAT I EXPERIENCED IS MORE THAN A LACK OF CLEAR COMUNICATION..AND MORE THAN AN INCOVENIENCE

Apr 09, 2022 -

minniemouse responded

I GAVE MY EMAIL TO SHIRLEY KUCERA VERY SLOWLY BY TELEPHONE AND DONT WANT TO PUT IT OUT FOR PUBLIC TO SEE.....NOT A GOOD IDEA

April 06, 2022

I wanted to say that I had a very pleasant experience today with Dayana Gamez. She was courteous, patient and willing to address all of my questions and concerns without hesitation. I would definitely re More

by n.blum
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dayana Gamez
Apr 08, 2022 -

Heritage Toyota Owings Mills responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 05, 2022

Best Toyota dealer I ever seen in USA. First of all I want to thanks Mr. Brain Park for his help, he did great job with finding this car for me and doing all necessary documentation jobs. More

by beggeldi orazgeldiyev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Park
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2022 -

Heritage Toyota Owings Mills responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 01, 2022

Jipeng was great to work with; he was able to find us the car we wanted and was extremely knowledgeable and helpful throughout the whole process! We enjoyed working with him and would definitely refer him to More

by Beth N.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jipeng Wang
Apr 05, 2022 -

Heritage Toyota Owings Mills responded

Hi Beth, thank you for your positive review. We're glad to hear that you found our team here at Heritage Toyota Owings Mills so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!

March 29, 2022

Arthur was great to work with throughout the purchase of a new Toyota. He explained the difficulties within the market conditions, and was able to help me select a new vehicle within the description I gave More

by Charles Hart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Masandilov
Mar 31, 2022 -

Heritage Toyota Owings Mills responded

Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Toyota Owings Mills! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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