Heritage Toyota Owings Mills

My experience in purchasing my toyota was great. The customer service I received was great when I entered through the doors of the dealership and with my salesman. Everyone was very friendly that I cam customer service I received was great when I entered through the doors of the dealership and with my salesman. Everyone was very friendly that I came in contact with while I was at the dealership. Special thanks to my salesman, Mr. Sam Papino for his overall professionalism and his customer service. Thanks to the young lady in the Finance office for her customer service in providing the necessary information I needed before my vehicle was released to me. Thank you all. More

Last Saturday, 2/19/11, I looked up their inventory on Last Saturday, 2/19/11, I looked up their inventory on their website and spotted a 2010 Prius III for sale, 0% interest for 60 months. I called got Last Saturday, 2/19/11, I looked up their inventory on their website and spotted a 2010 Prius III for sale, 0% interest for 60 months. I called got a sales assistant and he told me the car was available. I was in my car and called him on his cell phone 5 minutes from them, and told him I'd be there within 10 minutes. He said he'd have the car in front for me. 10 minutes later I went in to the dealership and asked for the assistant. I was told he'd be back in a second and when he came back he didn't even look for us (miscommunication from their front desk?). I had noticed a new face enter the dealership and go to an office so I went up to him and he said he was the assistant I had spoken to. He said that someone had the car and was doing a demo ride. We waited 30 minutes and this guy never spoke to us again. We gave up and left. Though he had my cell phone number, he never called me back, leaving me with the impression that there was no car. Does Toyota know things like this are going on at their dealerships (the same thing happened on the same day at another Toyota dealership)?? I hope not. In any case,what I did do was go to a MINI dealer the same day and buy a car. Their greetings and cooperation were impeccable (see my rating of them). More

The salesman that worked with me, dennis, was great and very helpful. I got the truck I wanted for the price that I wanted, and the used sales manager was helpful and covered an alignment for me after I ha very helpful. I got the truck I wanted for the price that I wanted, and the used sales manager was helpful and covered an alignment for me after I had the truck for a few days. Great experience and recommend this dealership for a car or truck purchase. The R & H service building is huge and very impressive for a service center. More

Evon Greene is wonderful. This is the fourth Toyota that I have purchased through Evon. Evon made a very diffult time easy and painless to purchase my new Corolla. I can't say enough good things about Evo I have purchased through Evon. Evon made a very diffult time easy and painless to purchase my new Corolla. I can't say enough good things about Evon. I tell everyone to see Evon if they are going to purchase a new Toyota. More

The minute I stepped into the dealership, I was greeted by Dennis who ended up being our salesman. He gave me information about several cars and took me for a test drive. Afterwards, I told him what I wa by Dennis who ended up being our salesman. He gave me information about several cars and took me for a test drive. Afterwards, I told him what I was looking for price wise and he gave me a quote. I shopped around to different dealerships, and was not given the same friendly service, dealt with unknowledgeable salesman, and was quoted higher prices. The more I looked, the more comfortable I felt coming back to R&H. Overall, I was very pleased with the service and I appreciated Dennis' bottom line pricing from the start. I could tell he was busy, but he always had time to deal with me, no matter what other deals he had going on. I will highly recommend Dennis and R&H to anyone I know that is looking to buy a car, and will come back to them once Im ready for my next car. Sincerely, Eric Black More

I leased a new Toyota Camry XLE was extremely satisfied with the general sales manager and sales person. The vehicle was ready upon my arrival and needed to complete some minor paperwork and meet with the with the general sales manager and sales person. The vehicle was ready upon my arrival and needed to complete some minor paperwork and meet with the finance manager who was also customer service oriented. Overall I was extremely satisfied with the level of customer service and very happy with my new vehicle. More

i went in just to look and sam, without any pressure to me, sold me a car that i am 100% satisfied with. i bought it within 30 minutes and went in with absolutely no intention of buying a car. my last car, me, sold me a car that i am 100% satisfied with. i bought it within 30 minutes and went in with absolutely no intention of buying a car. my last car, a 95 camary had just blown up.... sam is excellent and very seasoned in his work. honestly, no salesmanship, just what was necessary to make the the sale and make the customer extremely satisfied. he also has great skils in that he has called me several times to make sure i am happy. More

Carlos was knowledgable and a pleasure to deal with. He made certain that I obtained the car with the exact options that I requested, without the superfluous options that I did not want. He also explained made certain that I obtained the car with the exact options that I requested, without the superfluous options that I did not want. He also explained in detail how all of the features worked. Buying from Carlos and especially R&H Toyota was an enjoyable experience...no hassle...no pressure...the right car at the right price. You can't beat it! More

Mr. Subido was extremely patient with all of my questions. He showed me different cars and the difference in quality among them. He was very helpful with his recommendations, since I wasn't exact questions. He showed me different cars and the difference in quality among them. He was very helpful with his recommendations, since I wasn't exactly sure which new car I was most interested in. Overall, he was very kind and I would definitely recommend him to any one I know that is interested in buying a car from your dealership. More