Heritage Toyota Owings Mills

Dennis Margroum was very focused on my needs and informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. informative of the venhicle I was in search of. The Venza is an attractive vehical and has many perks, i.e. cool phone boob and navigation system. The navigation is so much easier to use that the Avalon. Lots of compartmens too. More

I found that Dennis was very knowledgable of the different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffin different models of Toyotas and explained the different features of each. He was very friendly and showed respect to myself and my aunts. He deffintly did not make us feel like we were women that didn't know what they were talking about. He was so helpful and was able to key in exactly what I needed and wanted. I never felt pressured on making a decission. I found that Carol and Patrick were just as knowledgable about the products that they recommended and just as friendly and pleasant as Dennis. When I left the dealership I was so pleased as to how the afternoon went and I felt that I made the right decission. I Aunt JoAnn and Betty was so impressed that everywhere we went that weekend they told everone what a great dealership and staff members you have. More

Jim was great! He helped us with everything we were looking for. He was great with customer support and had all the answers to even our toughest questions! Thanks again Jim, I love my new car!! looking for. He was great with customer support and had all the answers to even our toughest questions! Thanks again Jim, I love my new car!! More

Our family has bought four Toyota cars so far over the years(all of them from R&H Toyota) and every time we have been more than pleased with the service provided by Dennise Margroum. He is our guy and I h years(all of them from R&H Toyota) and every time we have been more than pleased with the service provided by Dennise Margroum. He is our guy and I highly recommend him. He is an excellent salseman with a great personality. It is such a peace of mind to know that you are dealing with a professional and you can rest assured that everything from start to finish will be handled in your best interest smoothly and beautifully. With him, you really feel that you have been taken care of. He makes what can be a stressful and confusing process feel like a magic - easy and pleasant for the customer. More

Working with Dennis to purchase a new car was a painless and pleasurable experience. I would recommend him to others. I hope the service is good. and pleasurable experience. I would recommend him to others. I hope the service is good. More

R&H is a first rate dealership with their attentiveness to the customer and customer appreciation, staff with their knowledgeable facts from service to warranties. Expert sales, in particula attentiveness to the customer and customer appreciation, staff with their knowledgeable facts from service to warranties. Expert sales, in particular Chris Whitney, his familiarity with the Corolla and how it would fit my needs made purchasing my new car a breeze. More

The dealer lured me in with a price advertised on their website. Negotiating with the dealer I was told that same figure was impossible and the car would never be available at that price. At that point I p website. Negotiating with the dealer I was told that same figure was impossible and the car would never be available at that price. At that point I pulled out a print out I had made off of their website showing them the price. They told me they were "unaware" of this price. I verbally agreed I would buy the car if this was the total final price. They said yes. They did everything possible to make what should have taken half an hour of time extend to 2 1/2 hours. When I finally was shown the invoice they had tacked on an extra $199 to handle the paperwork. At no time had I been advised of this earlier or I would have walked. This dealership is not straightforward or honest with its customers. Overall a profoundly disappointing experience. More

Test drove a 2011 prius II in early March.Left $200.00 deposit, was told fully refundable.Decided not to buy car.Spoke to finance dept to get refund.Was told when check cleared I would get refund.Check cl deposit, was told fully refundable.Decided not to buy car.Spoke to finance dept to get refund.Was told when check cleared I would get refund.Check cleared on 3/8/12. Despite numerous phone calls, still waiting for refund, phone call, e- mail as of 3/20/12. If you value customer service,I would not recommend this dealer. More

I have brought both of my vehicles to R&H for service. I think Franz is the best service advisor that I have worked with. He is VERY honest and upfront and DOES NOT try to up sell me on every s service. I think Franz is the best service advisor that I have worked with. He is VERY honest and upfront and DOES NOT try to up sell me on every service they offer. I will even bring my fathers car in for service when he's here from NY. I even went in the dealership thinking I needed brakes and rotors and he advised me that I didn't, the only thing I was in need of was an oil change!!! Thanks Franz for being so great and I will be back for service and refer friends & family. More

I would not recommend R and H Sales or Service Department to anyone. The employees who are working in sales and service departments lack customer service skills, as well as honesty and integrity. When you to anyone. The employees who are working in sales and service departments lack customer service skills, as well as honesty and integrity. When you purchase a vehicle, it is imperative that you read through the contract. There are a number of hidden charges that have been added into two contracts that I read over prior to signing. After requesting several items be repaired to my vehicle prior to the expiration of the warranty, R and H failed do perform the repairs or add the request in their computer. However, once the warranty expired, they advised me of the same issues that were presented to them prior to the expiration of the warranty. However, the vehicle was taken to another Toyota service department and the repairs were done prior to the expiration of the warranty and no longer an issue. Please do not do business with this organization. BUYER BEWARE when purchasing your vehicle or service!!!! More