Heritage Toyota Harrisburg - Service Center

My family and I were on an extended trip and encountered a problem with our '08 Sequoia. We Googled and found this dealership along our route. Stopped in to see if they could fix our problem and were OVER a problem with our '08 Sequoia. We Googled and found this dealership along our route. Stopped in to see if they could fix our problem and were OVER-WHELMED by how helpful and courteous they were...this is really a RAVE review about Dan Ward though. Dan carefully listened to my problem and immediately "owned" the problem. He explained that he'd get a temporary "fix" done, order the part and have the new part installed first thing the next morning. Guess what? He did EXACTLY what he promised...and more. Dan realized that we were from out-of-town and arranged for free passes for Hershey Gardens, had a chocolate "care package" sent to our room and even arranged for us to enjoy a delicious cupcake @ the Hotel Hershey! He's now our family's #1 HERO! It's incredibly rare to meet and work with someone like Dan who takes a personal interest in resolving another person's problems. It's even more rare when you consider that there was NO "gain" for Dan or the dealership. We live in VA...not PA. We'd not return to make this our service or sales dealership, and yet he went OVER and beyond to help us. He's a rock star...and deserves a RAISE!!! Your parents did a GREAT job with you Dan. Jim More

I purchased a RAV 4 which is only a few months old and I found a burn mark on the back seat. Since I do not smoke and no other passengers smoke I assume it occurred by having the windows open and a passing found a burn mark on the back seat. Since I do not smoke and no other passengers smoke I assume it occurred by having the windows open and a passing vehicle. After speaking with Evelyn she indicated that they could repair the burn but I would be responsible for the cost. She did indicate I could pay what the dealership would pay to have it repaired. I then received a phone call from Kelly asking me to bring my vehicle in to have the seat repaired...to my surprise the dealership did pay for the repair. Needless to say I was very happy. Kelly was very kind and understanding which made my experience a pleasant one. I would like to thank Evelyn and Kelly and the dealership for making me a happy customer. In the future I will share my story with others to let them know what a positive experience I had. Thank You, Diane Green More

We came in to this dealership with a flat tire 200 miles from home on the fourth of July weekend. Dan Ward was friendly, helpful, and made sure our car was taken care of in less than an hour. Our family w from home on the fourth of July weekend. Dan Ward was friendly, helpful, and made sure our car was taken care of in less than an hour. Our family was able to make it home from our trip with only a minor delay and no stress. We had heard than run-flat tires could be super expensive and that some dealers charge extra fees just to replace them. We were pleasantly surprised at the price and there were no attempts at any extra fees despite the emergency nature of the service. Thanks for the job well done! More

Took all day for inspection and oil change. I specifically requested first service appt of day and they never finished my car until 5:15. Unless you sit and wait, you car will be last in their l specifically requested first service appt of day and they never finished my car until 5:15. Unless you sit and wait, you car will be last in their lineup. When I scheduled my appointment three weeks in advance, I told them I needed it done as soon as possible and the person assured me she would put me down to be first done that morning and they would call me as soon as it was finished. I dropped off my car the night before so it would be there and ready when they opened. I have young children so I did not want to make them wake up early and just sit in the waiting room while the car was being worked on. At 1pm I get a call that they need to do some service to my car and I approved it also mentioning that I need this done asap and please call me as soon as this is done. At 4:30 I called to see what was going on and they told me it would be done by 6pm giving me the excuse that it needed additional service. I get that, however, if they had started my car first thing as I was told it would be, they would have know this within an hour of starting, not at 1pm. This is the 2nd time this has happened to me at this dealership and I will no longer go back to this service department. Bobby Rahal, here I come! More