Heritage Toyota Harrisburg - Service Center

great service! Kaylynn was excellent! Loved working with her. She keeper me informed and got me out quick. Great job freedom! I'll be back in the future for my servi Kaylynn was excellent! Loved working with her. She keeper me informed and got me out quick. Great job freedom! I'll be back in the future for my services! More

thanks to I was involved with the hail storm of 2014 and thanks to the guys over at Freedom Toyota Harrisburg ' body shop my Highlander never looks better. No I was involved with the hail storm of 2014 and thanks to the guys over at Freedom Toyota Harrisburg ' body shop my Highlander never looks better. No body wants to have to use a body shop but these guys are awesome . I got a loaner car and my vehicle was done in a timely manner . Thanks again More

The Service Depart is excellent; Very friendly! As mentioned above the Service Dept. is excellent. It starts with a friendly greeting with the Service Writer, in my case it is usually Janelle Holme As mentioned above the Service Dept. is excellent. It starts with a friendly greeting with the Service Writer, in my case it is usually Janelle Holmes. From there I go to the reception area where I find it to be clean and comfortable. The bathrooms are clean also. If all that isn't enough I even help myself to a donut and a hot cup of coffee. It don't get any better than that especially first thing in the morning. The Service I receive is excellent and the price is comparable with other dealerships. When I leave I am always a happy person whether I just spent a few dollars or a thousand. It is all worth it. The reason for such great service is because of great employees. They make things happen. People don't really want to hear bad news that their vehicle needs a lot of work and will cost them money, but the employees have a way of making it seem not so bad. One last comment. This kind of service and atmosphere comes about thru great leadership. Alan Pearson, Service Manager manages his employees and the Service Dept. using Leadership by example. He really cares! I have spoken with him on several occasions and always found him to be willing to listen to my concerns and also praise for his employees. More

Excellent Service - goes above and beyone expectations I have purchased two Toyota Highlanders from Freedom and have been extremely impressed with service and follow up. My SUV has taken out by the hail s I have purchased two Toyota Highlanders from Freedom and have been extremely impressed with service and follow up. My SUV has taken out by the hail storm and then needed to be repaired again from an accident. They took care of both repairs promptly and addressed all insurance issues. They made it as pleasant experience as possible! They could not be any nicer to work with and the quality of work is perfect! Eveyln Chatel should be a speaker on customer service - she certainly takes care of her people and makes everyone feel important! More

Great Service 0009 I brought in my FJ for service and I was greeted at my vehicle with a smile. It was raining outside and it was great I could just pull my car inside. I brought in my FJ for service and I was greeted at my vehicle with a smile. It was raining outside and it was great I could just pull my car inside. My car was inspected with no problems within 1 hour. Janelle was very helpful with questions I had about accessories. The only complaint would be that the stickers are slightly crooked. Overall a great service experience. More

Perfect Kaylynn was excellent! she made sure i knew what was going on with my car through out my visit. informed me of services that were required for inspect Kaylynn was excellent! she made sure i knew what was going on with my car through out my visit. informed me of services that were required for inspection as well as other items the mechanic noticed while servicing my vehicle. everything was done in a timely fashion, the shuttle was also offered to me so i would not have to wait the whole time. my car was washed when finished. I cant say enough about my service today. very pleased! More

oil change and state inspection All of the staff were very friendly and helpful. My car was serviced in a timely manner. My car was washed and clean upon pickup. All of the staff were very friendly and helpful. My car was serviced in a timely manner. My car was washed and clean upon pickup. More

Customer Friendly Always a great experience at Freedom Toyota service center they are great to work with!! They run on time and they accommodate while you are waiting. Always a great experience at Freedom Toyota service center they are great to work with!! They run on time and they accommodate while you are waiting. More

Inspection and service I brought my car in for state inspection ( I made an appointment). I was greeted with a smile repair order which was review with me before work was I brought my car in for state inspection ( I made an appointment). I was greeted with a smile repair order which was review with me before work was accomplished. The inspection turned up a leaking water pump. The repair and price was given to me up front. This was accomplished in the time promised. I will be back in the future for all my car service. Good people to deal with!! More

Service Adviser Needed a bit of service work and my service adviser, Kaylynn Horner was very professional and helpful. Nice, well run operation. Highly recommend to Needed a bit of service work and my service adviser, Kaylynn Horner was very professional and helpful. Nice, well run operation. Highly recommend to everyone. More