Heritage Toyota Catonsville - Service Center

Heritage Toyota Catonsville- Unfortunately, I had a very disappointing experience from them. I bought 2021 new Corolla from them. The car had remote start function and it was working for almost 4 months and disappointing experience from them. I bought 2021 new Corolla from them. The car had remote start function and it was working for almost 4 months and later stopped working. When I approached them for service, they first insisted that such a feature was not available in the car! When the sales department confirmed that it was actually working and that is why I bought this car, they told me I will have to pay some $300+ to get the software reinstallation. When I asked for free installation as I have already paid for it in the new car, they asked me to register with Toyota on a monthly subscription basis. Some 9 or 10 $ a month. Though the monthly amount is very small, (eventually it will drain my pocket over few years), I feel I am cheated. When I contacted Toyota customer care, they insisted me to sort it out with the dealer as they (Toyota Cust Care) could not physically inspect the vehicle. They also told me, that feature is not being shown in the computer for this particular vehicle and dealer might have given any offer. I am disappointed that I am a victim of their fraudulent tactics of selling cars with some false promises. Finally they admitted that it was actually working in the vehicle and may be given as a promotional offer! (by whom remains a mystery!) Now Heritage is not answering my emails! Very terrible service without any courtesy. Not at all customer-oriented. I strongly advice the people, especially, those who are on non-immigrant visa, not to transact with them and if you do, you will be terribly disappointed and shocked at some point! Thanks for your time reading this, but I assure you, it is worth!!! Update: Someone from the dealership contacted me promising a resolution. I was told that the remote start will be restored or refund the equivalent money. But they did not do anything and now no response from the dealer. My sincere advice to the prospective customers not to be a victim of this dealership. They are just focusing on making money without really caring for the customer! My advice is that pls make money, but be responsible for what you promise. Maintain the courtesy. More

My husband and I bought a 2021 Corolla (black), VIN JTDVPMAxxxx136373 in Nov 2020. Actually, they offered some cool features like remote start and lured us into buying it! Unfortunately the Remote star JTDVPMAxxxx136373 in Nov 2020. Actually, they offered some cool features like remote start and lured us into buying it! Unfortunately the Remote start function stopped working after about 4 months of use and when I approached the service department, they said such a function never existed in that vehicle. When I insisted it was there and I was using it, they finally accepted it and agreed to restore it by software update and I was asked to pay $350. But I insisted that I have already paid for that feature when buying the new car and I was using it. Then they told us some excuses like LE trim is not supposed to have it and they blamed Toyota. The sales personnel at Heritage who dealt with me also insisted that the remote start function was working in my vehicle and that is one of the main reasons we bought that vehicle. Nothing turned fruitful. I had to give up. My sincere advice to everyone out there is to avoid this dealer at any cost. My comment seems rude, but actually we regret falling prey to this dealer everyday whenever we use that vehicle. More

It has been about 20 years that my husband and I have purchased and had our vehicles serviced at Toyota. Whenever we are due for service we specifically request Chuck McMurray (Service). Mr McMurray w purchased and had our vehicles serviced at Toyota. Whenever we are due for service we specifically request Chuck McMurray (Service). Mr McMurray will explain what service(s) are needed in a very professional, kind and patient manner. More

Excellent responsive customer service that went above and beyond. Stayed late to be sure I got just what I needed. Very friendly and helpful service. beyond. Stayed late to be sure I got just what I needed. Very friendly and helpful service. More

Maggie Popham is HANDS DOWN 100% the BEST SERVICE ADVISOR EVER!!! Not only is her Customer Service Impeccable she is knowledgeable and patient with every customer even her team members. She is SUPER ACCOMODA EVER!!! Not only is her Customer Service Impeccable she is knowledgeable and patient with every customer even her team members. She is SUPER ACCOMODATING and really goes the EXTRA MILE for her customers and others. I am not a car savvy woman by any means car language is literally a foreign language to me AND I am VERY loyal to my lifelong mechanic. BUT, Maggie has changed my loyalty, she made it so easy for me to understand everything every step of the way. She provided me with a phone charger when my phone was dying, she went out of her way to help me find the best pricing for my tires and out of her own concern for customer satisfaction diligently helped me to get coverage for my repairs when having me pay out of pocket would've been much less time consuming and more convenient for her she went the extra mile anyway. I have had so many issue with my car since I've purchased it that I seriously considered returning the car or trading it in with a new dealership but having Maggie as a service advisor is so invaluable I'm keeping my car feeling safe knowing that if anything happens I can rely on Maggie!!! If you ever have any service issues make sure you request Maggie, I guarantee you will have the best experience!!! Thanks So Much Maggie you have made a true believer out of this very skeptical Woman that trusts Noone!!! More

The service was quick and excellent. All the employees who worked with me were friendly and cheerful while managing with professional excellence. Service appointments are a perfect experience. who worked with me were friendly and cheerful while managing with professional excellence. Service appointments are a perfect experience. More

Lindsey was great! Not only was she up front with the costs and great with the time it would take to do the work on the car but she kept me informed about how the job was going and gave me constant updat costs and great with the time it would take to do the work on the car but she kept me informed about how the job was going and gave me constant updates on the progress. Additionally, she always came up to me to provide the updates instead of calling me from across the room. Thank you so very much! More

We purchased our cars at Heritage BECAUSE OF BRAD JONES ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times ...Now we bring our cars to Heritage for service BECAUSE OF ROBIN! She makes every visit feel like we are visiting a good friend...and in COVID times, that has become even more important. She is a one-of-a-kind person - who you will never forget after your first time meeting her. She knows exactly what our two Prius-es need and she makes sure we have a spanking clean car all ready for us when we come for pick up. We would never go anywhere else for service as long as Robin is in charge! More

Breanna provided great service from the get-go. She was superb in setting up the appointment, in ordering the parts, and in delivering the truck post-service/recall. We grade her A+ and we highly recommend superb in setting up the appointment, in ordering the parts, and in delivering the truck post-service/recall. We grade her A+ and we highly recommend her. She went out of her way to check on the availability of the parts, called us to confirm, and was very pleasant, attentive and competent throughout the whole process. More