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Heritage Toyota Catonsville - Service Center
Baltimore, MD
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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296 Reviews of Heritage Toyota Catonsville - Service Center
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December 31, 2016
Continuing Customer Excellence I began coming to Russell in 2012 after buying a Scion at a local dealership. Ryan was the first person to help me when I came in for my first service I began coming to Russell in 2012 after buying a Scion at a local dealership. Ryan was the first person to help me when I came in for my first service. He was very friendly and took the time to listen and answer my questions and concerns. From the start, he has been flexible with scheduling my appointments, been honest regarding the work that needed to be done and very accessible. Last year, I decided I was ready to get a new car and because of the great service I received from Ryan, I made that purchase at Russell. I live in Laurel, with many other dealerships closer than Russell, but because of the strong customer service from Ryan, I consistently make the drive to Catonsville. Ryan is an asset to Russell and has made the car owning process very easy. More
by Meredith Burden
Employees Worked With
Ryan Morse
December 20, 2016
Sergio is very satisfied Very professional and spoke well. made me feel very special and at home. Was very welcoming and easy to talk to. Made everything feel great. Very very Very professional and spoke well. made me feel very special and at home. Was very welcoming and easy to talk to. Made everything feel great. Very very BEAUTIFUL More
by serge
Employees Worked With
Val Shabiu
November 12, 2016
SCAMMERS Their service department are scammers. I have been going there for 2 years since I moved to Baltimore. I noticed they always had issues with my car wh Their service department are scammers. I have been going there for 2 years since I moved to Baltimore. I noticed they always had issues with my car when I never had so many issues and "recommendations" to work on...but I trusted them anyway. I spent $1000 this past summer on a noise issue, and it was not solved after spending that much. Quite the contrary, more noises appeared, and I had to come back twice again. Then I was supposed to spend +$4000 on a list of reparations including fixing those noises, changing the front axels and tires as supposedly they were in very bad conditions. I took my car to TWO other Toyota Services to double check, and in the last one they have fixed the noise issues with the part that had problems for $320. Their service has checked the car and every "issue" these scammers listed (and which they did not want to give me a copy of the recommendations they wrote), and my car is in great condition with NOTHING of that list needed work. We have two Toyotas at home, so they lost two customers. More
by frameslit
Employees Worked With
Eric Rice, Maria Palacios, Brandon Chestnutt
November 09, 2016
Customer Service at It's Finest Visited the dealership yesterday(Tuesday, November 8,2016). I requested a quick car wash via the attendant. Her name is Lanette. She greeted me wit Visited the dealership yesterday(Tuesday, November 8,2016). I requested a quick car wash via the attendant. Her name is Lanette. She greeted me with a warm and friendly smile. As we talked she remained engaged in our conversation. Lanette went beyond the standard tasks she performs daily. She catered to each of my needs, requests with a "can do" "no problem,", unselfish attitude. After a long day at work and running errands-it was very nice to know that Heritage Toyota employ such great attendants. More
by luckyyeh
Employees Worked With
Lanette
September 06, 2016
Absolutely a pleasure Our buying experience last weekend was a pure joy. We did not feel pressured or taken advantage of. We bought the used car we saw on line. The car Our buying experience last weekend was a pure joy. We did not feel pressured or taken advantage of. We bought the used car we saw on line. The car was waiting for us at the front door, we drove it, liked it, bought it. Tony was honest, witty and has a great sense of humor . We Will definitely consider shopping here again when the time comes . More
by Car
Employees Worked With
Tony martin
June 20, 2016
Great service !! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! Calvin Purnell provided me wit great service. They are good with each service and provided me with the best deal. I'm so happy I came there today ! More
by Tblessed
Employees Worked With
May 17, 2016
Outstanding Customer Service On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and pro On May 17, 2016, I had service done on my automobile at Russel Toyota Scion and Mr. Jordan Bogle. Assistant Service Manager was very attentive and provided outstanding customer service. I highly recommend their service department. More
by Murphy2010
Employees Worked With
Mr. Jordan Bogle, Assistant Service Manager.
February 02, 2016
Poor customer service, 2:45 oil change I came here because of all the positive reviews I read online and experienced anything but quality service. I typically change my oil myself but recen I came here because of all the positive reviews I read online and experienced anything but quality service. I typically change my oil myself but recently hit 100,000 miles so I decided to take it in to be inspected as well. When I arrived I wait with my truck as directed for ten minutes at which time I went inside to the service department desk. When someone finally helped me they told me to go back outside and wait by my vehicle which I did for another five minuets before being helped. While checking my vehie in I was told it would take between 60-90minuets to complete the service so I decided to wait. Once my vehicle was checked in I received two phone calls from the sales department trying to buy my truck. This I found to be very unprofessional because it was the same person that called both times and I was sitting in the lobby. More
by Toyota123
Employees Worked With
Kris
September 24, 2015
GREAT SERVICE! I took my vehicle to Russel Toyota not to long ago. I was greeted by a gentleman promptly and professionally. From there Brandon Chestnutt (my service I took my vehicle to Russel Toyota not to long ago. I was greeted by a gentleman promptly and professionally. From there Brandon Chestnutt (my service advisor ), took GREAT care of me! More
by SACAR2
Employees Worked With
Brandon Chestnutt
September 15, 2015
Always get the best deal here Our salesman takes good care of us as our car is serviced and makes sure we are happy. We have bought 10 or more cars from David Day over the past few Our salesman takes good care of us as our car is serviced and makes sure we are happy. We have bought 10 or more cars from David Day over the past few years. He's always treated us with courtesy, respect and a warm welcome. More
by welove toyota
