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Heritage Toyota Catonsville - Service Center
Baltimore, MD
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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296 Reviews of Heritage Toyota Catonsville - Service Center
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September 25, 2017
Outstanding Customer Service Thank you for taking the time to research part prices for me. I didnt purchase my vehicle from Toyota but you were patient and knowledgeable when ans Thank you for taking the time to research part prices for me. I didnt purchase my vehicle from Toyota but you were patient and knowledgeable when answering my questions. Thanks for the free car wash as well. More
by LuvMyLexus
Employees Worked With
Jennifer Robinson
September 25, 2017
Excellent Service & Great Customer Service Mrs Jennifer Robinson provides excellent service when I brought my vehicle in to Russell Toyato for repairs & service. Very friendly and knowledge abo Mrs Jennifer Robinson provides excellent service when I brought my vehicle in to Russell Toyato for repairs & service. Very friendly and knowledge about the car and the work that needed to be profited on my vehicle. Would recommend this store to everyone. More
by Akmaes210
Employees Worked With
Jennifer Robinson
September 23, 2017
My experience with James Akinola was absolutely perfect and i would recommend him to anyone looking for a new or used car. He's the perfect salesmen to consult with, whether its your was absolutely perfect and i would recommend him to anyone looking for a new or used car. He's the perfect salesmen to consult with, whether its your first time buying a car or not. More
by Briana
September 21, 2017
Lejuan Robinson and Steve Sherman Lejuan Robinson handles the service for my Subaru and she is without question one of the best service providers I have ever had. I've purchased sever Lejuan Robinson handles the service for my Subaru and she is without question one of the best service providers I have ever had. I've purchased several cars for Steve Sherman and he is exceptional. As long as both of these individuals remain with Heritage in Catonsville, I will continue to patronize. More
by janbobwagner
Employees Worked With
Lejuan Robinson and Steve Sherman
September 20, 2017
Car Service I like to take the time to say thank you to Kris Brunson for taking his time to explain your car service plans to me. He was very patient with me and I like to take the time to say thank you to Kris Brunson for taking his time to explain your car service plans to me. He was very patient with me and he made me feel relaxed and was understanding about what I was looking for. He showed that he was very knowledgeable about each service plan that is offered by to Toyota. More
by Louise22
Employees Worked With
Kristopher Brunson
September 19, 2017
Great Service Excellent service , she was very nice and helpful , she went above and beyond to help me with my veichle , it was excellent service through the whole Excellent service , she was very nice and helpful , she went above and beyond to help me with my veichle , it was excellent service through the whole dealership More
by Calvin
Employees Worked With
Chelsey Hill
September 16, 2017
Excellent customer service 10 stars CHUCK CARE ABOUT HIS CUSTOMERS, super great personality a great guy! And he have lots of patience. Please promote him as soon as possible to teach o CHUCK CARE ABOUT HIS CUSTOMERS, super great personality a great guy! And he have lots of patience. Please promote him as soon as possible to teach others employees how to service customers. If you have any questions please email me dianeandrews23@gmail.com. Thanks Harolyn Andrews More
by HA
Employees Worked With
Chuck McMurray, Jordan Bogle
September 14, 2017
Mr. McMurray is the Man!! I've been coming to this Toyota Dealer for service for sometime now and I've been assisted by different Advisors but no one was or is as awesome as Ch I've been coming to this Toyota Dealer for service for sometime now and I've been assisted by different Advisors but no one was or is as awesome as Chuck. I feel comfortable with working with him because I have a feeling he's not trying to get over. He's going to tell me exactly what I need and things that I can hold off from getting done right away and I appreciate that. He's always pleasant, efficient and overall just a pleasure to do business with. More
by Ashlee Mack
Employees Worked With
Chuck McMurray
September 08, 2017
Unprecedented Service Levels The people at this dealership are friendlier than any I've experienced and the service levels are extraordinary. The service room is always packed whi The people at this dealership are friendlier than any I've experienced and the service levels are extraordinary. The service room is always packed which is a testament to their workmanship and service. Highly recommend. More
by dmeyett
Employees Worked With
Bobby Haag, Chelsey Hill
June 29, 2017
VERY UNPROFESSIONAL I've spoke to Dirk Fye regarding the matter and was offered an apology, however I feel that an apology based on the situation speaks to the nonchalant I've spoke to Dirk Fye regarding the matter and was offered an apology, however I feel that an apology based on the situation speaks to the nonchalant nature of the environment at the store when it comes to the level of customer service provided within the parts department. My encounter was not only unprofessional but out right rude and disrespectful from one human to another. Based on this experience I will not recommend this location to any customers looking for parts. This may go unnoticed within the organization however my occupation within the auto industry will make notice to all who inquire about my thoughts regarding the store. More
by Automotive1
Employees Worked With
Dirk Fye
