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Heritage Toyota Catonsville - Service Center

Baltimore, MD

2.4
296 Reviews

296 Reviews of Heritage Toyota Catonsville - Service Center

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August 08, 2018

One of the best employees I went there to get an oil change but turns out I didn't need one. Alexandra Sanderso helped me figure out that I don't need and oil change but my tir More

by Ahmad
Recommend Dealer
Yes
Employees Worked With
Alexandra Sanderson
Aug 10, 2018 -

Heritage Toyota Catonsville responded

Our staff is dedicated to providing top notch service and quality work you can trust! Alexandra and our team are always more than happy to assist you if anything else comes up. Take care!

August 08, 2018

Very Good Service Department Robin was very good to work with in the Service Department. She is kind and very considerate of the customer. She definitely goes the extra mile for More

by Barb22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Yokum
Aug 10, 2018 -

Heritage Toyota Catonsville responded

Barb, we are pleased to hear Robin took such great care of you! If you're ever in need of more help, please let us know!

August 07, 2018

Alex is great!! Alex is the greatest She covers all ends I trust her word When come repair my Truck I have had her service For years I trust her More

by Joanne Douglas
Recommend Dealer
Yes
Employees Worked With
Alexandra Sanderson
Aug 10, 2018 -

Heritage Toyota Catonsville responded

Joanne, thank you for your kind review; we are happy to pass along your comments to Alex! We look forward to your next visit! Take care!

August 07, 2018

Alexandra at Heritage Catonsville Toyota Alex always goes above and beyond for us. She makes me feel like she cares as a friend does, not just that she’s doing a job. She always makes sure More

by JJC123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Sanderson
Aug 10, 2018 -

Heritage Toyota Catonsville responded

We are pleased to hear Alex always takes such great care of you! Thank you for choosing Heritage Toyota Catonsville for all of your automotive needs!

August 01, 2018

Ten thousand mile oilchange. Bob Masiulus was my service manager today for the 10000 mile service on my 2018 Camry. I had an appointment scheduled at 7:40 a.m. and my car was take More

by Nick A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Masiulis
Aug 03, 2018 -

Heritage Toyota Catonsville responded

Thank you for taking the time to let us know how we did. We look forward to seeing you again in the future!

July 26, 2018

Daniel P!!!!!!!!!!! Daniel has been the best guy in the service department that I have dealt with since 2016!!!! Very efficient and knowledgeable!!!! I will be back!!!! T More

by kry478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Akinola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Pevelka
Jul 28, 2018 -

Heritage Toyota Catonsville responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Toyota Catonsville. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 24, 2018

Great service Tajai Dallas was very helpful and informative as well as Alexis Sanderson. With people like them that’s why I come here for service because of the peo More

by Beverly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tajai Dallas , Alexandra Sanderson
Jul 27, 2018 -

Heritage Toyota Catonsville responded

Beverly, we're happy you found our staff to be so supportive during your experience here at Heritage Toyota Catonsville. We do hope we can be of assistance in the future. Take care!

July 23, 2018

Great service Excellent service. Went in for air bag replacement per the recall. The service advisor was very professional and made sure that the work was done prom More

by R
Recommend Dealer
Yes
Employees Worked With
Breanna Yardborough
Jul 26, 2018 -

Heritage Toyota Catonsville responded

Hello, we are so happy to read such a great review about Heritage Toyota Catonsville! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

July 20, 2018

Toyota heritage I'm really very impressed the way they treat me its very nice amazing and very special thanks to Mr Daniel Pavelka he is great service Advisor a nice More

by Toyota Camry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Morsy, Cory Snyder, Dan Pevelka
Jul 23, 2018 -

Heritage Toyota Catonsville responded

Hello, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

July 19, 2018

Excellent service. Exceptional service agent in Alexandra S Anderson. The wait time was reasonable and Ms. Sanderson updated me on the service needs of my car. Ms. Sanderson was extremely courteous. More

by Russelltoyota12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Jones at the cashier., Alexandra Sanderson
Jul 20, 2018 -

Heritage Toyota Catonsville responded

Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything else!

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