Heritage Toyota Catonsville - Service Center

Great job Customer service representatives Alexandra is a very helpfull lady. I give her 5 star.she is very friendly, nice dress. Mechanic is very friendly too. Customer service representatives Alexandra is a very helpfull lady. I give her 5 star.she is very friendly, nice dress. Mechanic is very friendly too. More

Great service Crystal was a great service advisor, great personality, knowledgeable and explained all services up front ....no surprises! I will be returning to Her Crystal was a great service advisor, great personality, knowledgeable and explained all services up front ....no surprises! I will be returning to Heritage for service and requesting Crystal. More

ROBIN YOKUM IS THE BEST ! My ROBIN rating is FIVE stars although I rate the DEALERSHIP four stars. ROBIN is the one that keeps me coming back. I have been dealing with ROBIN fo My ROBIN rating is FIVE stars although I rate the DEALERSHIP four stars. ROBIN is the one that keeps me coming back. I have been dealing with ROBIN for over 10 years and through several new Toyotas. ROBIN always anticipates and does the right thing even before I have to bring up an issue that I have. I know that she will get any problem fixed for me even though other aspects of the dealership may not be perfect. ROBIN is the main reason why I have confidence in Heritage Toyota Catonsville. Thank you ROBIN. More

Excellent customer service Always a pleasant and clean atmosphere very good Customer Service. Give you a feel that you are being care for and your car is in good hands. Servic Always a pleasant and clean atmosphere very good Customer Service. Give you a feel that you are being care for and your car is in good hands. Service time is reasonable which waiting area comfortable adjacent to the waiting area small space where I spend time going through the blue mountain art cards and other unique items you can purchase for your needs also kept very neat. Alexander my service representative is always pleasant and answer all of my questions informatively More

Emergency diagnostics Robin is very nice to work with. She has a great personality for the job. She is very patient, very informative in the subject matter. When I work wi Robin is very nice to work with. She has a great personality for the job. She is very patient, very informative in the subject matter. When I work with her she seems to love what she does!!! More

Great experience When you first pull in to the service drop off you are greeted quickly and friendly. They take you info and walk you in to your service advisor. My When you first pull in to the service drop off you are greeted quickly and friendly. They take you info and walk you in to your service advisor. My service advisor was Robin and I have been utilizing her for several years now and do not want to use any other (although they are probably good also) but Robin is very friendly and professional and knows her business. I usually wait and Robin is always checking in to let you know what’s going on with the progress. Robin comes to get you when ready and the check out goes just as easily. All in all every service visit is quick and well done More

My experience was great I was taken of like a valued a Toyota customer. Dan really made sure I was taken care of and answered all of my needs with my 2014 Camry. I was taken of like a valued a Toyota customer. Dan really made sure I was taken care of and answered all of my needs with my 2014 Camry. More

Customer Service Robin Y. always gives great customer service, friendly, knowledgeable and helpful. She has been my service advisor for 10+ years. I've purchased sever Robin Y. always gives great customer service, friendly, knowledgeable and helpful. She has been my service advisor for 10+ years. I've purchased several vehicles here. More

New battery I couldn’t be more pleased with my experience today. The staff I interacted with were knowledgeable and helpful.. I would come here again and recomm I couldn’t be more pleased with my experience today. The staff I interacted with were knowledgeable and helpful.. I would come here again and recommend this dealership to others. More

Excellent service Always excellent service. Car was ready at a reasonable time. Robin Yokum has taken care of me for many years, always pleasant and very knowledgable. Always excellent service. Car was ready at a reasonable time. Robin Yokum has taken care of me for many years, always pleasant and very knowledgable. More