Heritage Toyota Catonsville - Service Center

Crystal was great! Overall great experience! Set up service appt. with Luis, and Crystal handled the appointment. Both were knowledgeable and courteous. Crystal was so Overall great experience! Set up service appt. with Luis, and Crystal handled the appointment. Both were knowledgeable and courteous. Crystal was so helpful and kind - good people skills! She made my visit to Heritage a great one! More

Review Breanna Y. was amazing and helped me through everything. They always make sure you are getting the best quality service. The cost was great and didn't Breanna Y. was amazing and helped me through everything. They always make sure you are getting the best quality service. The cost was great and didn't hurt my wallet. More

Helpful and informative Nautica was super helpful and informative about what services my vehicle needed and what to expect. I will definitely return for service again & refer Nautica was super helpful and informative about what services my vehicle needed and what to expect. I will definitely return for service again & refer Friends/Family More

Helpful very knowledgeable about my car I brought my grandfather up to the dealership service center very clean very organzized service department I was directed to Nautica where she was abl I brought my grandfather up to the dealership service center very clean very organzized service department I was directed to Nautica where she was able to get us in and out with a quick oil change and even multi point inspection definitely will be back More

GREAT SERVICE Tajai was an excellent person to deal with today she was very professional.tajai moved very fast and even showed me where to sign up for the shuttle s Tajai was an excellent person to deal with today she was very professional.tajai moved very fast and even showed me where to sign up for the shuttle she didn’t just send me off she went the extra mile I rate her the best at Toyota hands down. Thank you !!! More

The service ASM was so polite and bubbly Tajai was so nice she made my experience waiting a delight. So comical and helpful and knowledgeable about the products I was amazed ! Definitely wort Tajai was so nice she made my experience waiting a delight. So comical and helpful and knowledgeable about the products I was amazed ! Definitely worth the wait if you have to and you won’t be disappointed with the services. More

Safety Recall Appt. Car service appt.’s have never been an event to look forward to, but after working with Customer Rep, Robin Yokum and technition Cam, I will surely l Car service appt.’s have never been an event to look forward to, but after working with Customer Rep, Robin Yokum and technition Cam, I will surely look to Heritage Toyota in Catonsville, MD. to address any future service needs. More

Another GREAT experience at Heritage Toyota It is always a pleasure working with Tajai Dallas. She ensures I am in and out. She is the reason I come back!!! Thank you! It is always a pleasure working with Tajai Dallas. She ensures I am in and out. She is the reason I come back!!! Thank you! More

Amazing Inspection was done in less than an hour. Great customer service. I would definitely come back again. Alexandra was very helpful. First time here and Inspection was done in less than an hour. Great customer service. I would definitely come back again. Alexandra was very helpful. First time here and will come back More

Exemplary service experience I wanted to thank Alec Breslaw for going well beyond the extra mile to help ease my mind after an incident I had in my new Tacoma this past week. I wanted to thank Alec Breslaw for going well beyond the extra mile to help ease my mind after an incident I had in my new Tacoma this past week. I was driving at night several days ago in the rain, and decided at the last moment to pull into a gas station. I didn't know the road and wasn't seeing it very well apparently. To my very unhappy surprise I felt my truck bouncing over a median in the center of the road as I made the left turn into the station. While the truck seemed to be perfectly alright afterwards, I was upset and worried, and realized I should have it inspected as soon as possible to make sure I didn't mangle something underneath. (Spoiler: the truck really was fine. Chalking it up it's tough design!) So anyway, the next day I reached out to Tyler Day (my sales person) and asked if he could help get my truck in for inspection asap. He assured me he would. What I didn't expect however was for Alec in Service to reach out to me at the end of his long day (it was after 8pm!) to make sure my appointment was set. Talk about dedication! I was extremely impressed. He really deserves to be commended for that. The next morning I had the truck in the service bay, thanks to Alec. My peace of mind was immediately restored, and I was not charged a dime for the courtesy. I have met nothing but great people at Heritage in Catonsville, and I felt they gave me a really great deal on my purchase as well. I just want to give credit where it's due. Thank you Alec, thank you Heritage. More