Heritage Toyota Catonsville

I have been buying cars from David Day for over 10 years, and he is the primary reason that I keep returning to Russel Toyota and I recommend the dealreship to my family, friends, and clients. David is hones and he is the primary reason that I keep returning to Russel Toyota and I recommend the dealreship to my family, friends, and clients. David is honest, knowledgeable, professional, and extremely helpful in both the car purchase and service experience; and his customer service is second to none. I am a real estate professional and I pride myself on giving my clients the absolute best service experience each and every time I get the opportunity to interact with them. David Day takes that same approach in the purchase and service of cars for his clients. I have recommended David Day to dozens of people over the years, and I will continue to do so. He is simply AMAZING.....THE BEST!!!! :) More

I have been very impressed with the customer service at Russel Toyota. I called the dealership not knowing that it was far away from my home. I spoke with Dan and decided to come out there even though th Russel Toyota. I called the dealership not knowing that it was far away from my home. I spoke with Dan and decided to come out there even though there are quite a few Toyota dealerships that are much closer to my home. To say that everyone has been great is an understatement. Everyone is extremely polite and respectful. Everyone made me feel like I was the only customer he/she was working with and made me feel that he/she was happy to go out of his/her way to accommodate me. Dan came in early to meet with me and was willing to come in on his day off to meet with me, but I told him that was not necessary. Negotiating the price for my new Toyota Highlander was a "piece of cake" and actually a pleasant experience. I am certainly spreading the word among family, friends and work colleagues about my positive expereice with Russel Toyota. For me, it was certainly worth driving the extra miles and I have decided that I will continue driving the extra miles to service my car at Russel Toyota. I don't think that I will get better service elsewhere. More

I have been servicing and purchasing cars for myself and my family for years. I have always been treated with respect, not always the case for women in dealerships. Whenever I have had any issues, the empl my family for years. I have always been treated with respect, not always the case for women in dealerships. Whenever I have had any issues, the employees there have gone out pf their way to help. I always feel like family at Russel. More

I recently purchased a new Corolla from this dealership and I have had a very good experience. Great communication. I am totally satisfied with this purchase. and I have had a very good experience. Great communication. I am totally satisfied with this purchase. More

Dealt with Wade Sterry, A very nice guy who cares about you and your family and makes sure the safety of your family is first. I would defiantly recommend this deal and make sure you see wade. He will make you and your family and makes sure the safety of your family is first. I would defiantly recommend this deal and make sure you see wade. He will make sure everything is ready and good to go for you. More

I am from Pennsylvania and Russel Toyota is 70 miles away from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it. I have emailed them to verify and from me. They gave me a quote for Toyota corolla. They have also emailed me the on-road price as I asked for it. I have emailed them to verify and let me know if I qualify for the 0% APR for 36 months so that, I won't come all the way and then know that I am not eligible. I filled their form through their website and They said that I qualify for it (my credit score is 790). I made an appointment at 5:30 with Brad Jones and was there by 5:15. I have referred my friend who was also interested to buy a car who came along with me 1) Firstly, I went to front desk and said that I have an appointment at 5:30. This guy showed up around 5:45 and said, A guy who has an appointment at 6:30 showed up now, So, he is dealing with him and will come back to me later. I had to wait for more than a hour. This is not fair and little inconvenient but, I can manage with that 2) Now, he breaks the promise saying that I do not qualify for the 0%. But, they give the option to finance (1.99% APR) which will give $500 rebate and the final interest and the principal altogether is little less than what I have with 0% APR. I thought "well, if the final price (not the monthly payment)" is getting less, it should be fine. To make sure again, that I really pay less if I go with finance, I asked them to show me how much I am supposed to pay interest for each year and looked at the total, which came little less than 18100 3) Now, he breaks his second promise again INTERESTINGLY saying, "my manager has worked with numbers and has bought down the finance APR which is now 1.44%" Quite naturally, we might think that we will pay less when the finance APR goes down. But, here is the fact, he did not mentioned that he has increased the price of the car. I have trusted this guy and after almost signing all the papers, I figured out that they increased the price of the car price to $ 500 more. Now they argue that they bought the APR down so they had to increase the car price. Does it make any sense? (I did not asked them to decrease the APR. What helps does it makes if they increase the price of the car) By the time I was signing the papers, it was already past 9 and they say that the manager has left, so they can't do anything.(WOW) If Brad Jones had showed up on time with the appointment I had, I definitely would have the availability of Manager for 1 more hour. For their mistake, we had to take penalty. More over, he promised a price for the car and then sent to other guy and gave me papers to sign without mentioning that they changed the car price. They rudely said, to either take the car with the new price they had or call it a day. My friends baby and his wife were waiting from 5:30 and it was past 10:30 with the way they made things. I felt embarrassed to refer this place to my friend and his family. 4)These guys know that they have cheated us. They clearly know that they quoted me one price and finally printed other price on the papers. That was almost $500 more. I have explained this to sales representative who called me today, I will update once she gets back to me. I bought a new car, but with no happiness :( More

I bought an Avalon from Russel Toyota ealier in the year. After completing the purchase, my wife and I returned home with the car. Later, looking in the glove box, we saw the window price sticker and a red s After completing the purchase, my wife and I returned home with the car. Later, looking in the glove box, we saw the window price sticker and a red sticker which read “Fleet vehicle not for sale to the public”. My wife and I had not seen either of these stickers until then. Contacting Toyota Customer service, they referred me back to the dealer and the dealer stated Toyota had given them special permission to sell the fleet vehicles to the public. They said this was due to the Tsunami which disrupted production and only allowed limited production cars to be manufactured. I talked with the General manager and he confirmed it was true and all the other dealers were doing it and he said they never remove stickers from vehicles until the vehicle is sold. I talked to several local dealers and they said they never sell fleet vehicles to the public and they never remove the stickers from vehicles until the vehicle is sold. Leaving the showroom I saw our salesman and asked him why we never saw the stickers on the window. He said he removed them before our test drive to improve visibility thru the side window. Several days later we returned to buy the car and they were still missing from the window. Russel Toyota was very deceiving and probably dishonest in selling the car without communicating this information with us. I will never do business with them in the future and recommend others avoid the vultures like the plague. More

Great people, excellence performance. This is the first new car I purchased and this team got me sold out to Russel. I hope to return soon and also have some friends come over to experience what I have exp new car I purchased and this team got me sold out to Russel. I hope to return soon and also have some friends come over to experience what I have experienced. More

Recognize that my rating applies to the Caton Ave. facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I facility only and NOT the rt 40 facility. I go to the Caton Ave facility because the service is very good. Sally gives me very prompt attention. I used to go to the rt 40 rolling rd garage but the service there is absolutely terrible. The last two or three times i went there for my oil change they made me wait 2 to 3 hours (i had made an appointment before going and was on time) On two occasions i found that they had not even taken my car into the garage until i complained about waiting so long. As far as i am concerned, their service was terrible and i felt that they were trying to discourage me having my service done there. I do not plan to go to the rt 40 place again. I find the Caton ave service to be prompt and very friendly. That is why i go there. R. A. Gardenghi More

David Day went out of his way to make me happy with the deal. Would definately use this dealer and salesperson again. Honest and trustworthy deal. Would definately use this dealer and salesperson again. Honest and trustworthy More