Heritage Toyota Catonsville

I have been looking for a new Toyota for about 3 Mo. I live in Harford county nad I could not find any dealer that was willing to give me a fair deal when purchasing a new Toyota. Russel did it for me. I live in Harford county nad I could not find any dealer that was willing to give me a fair deal when purchasing a new Toyota. Russel did it for me. I did most of my shopping at russeltoyota.com Ruseel Toyota took the time and found the Highlander that I allways wanted.I had some issues with my trade but they wanted to work with me. I recomend Russel Toyota to anyone that want to buy a new or pre owned car. Even if you do not live in Baltimore they want your business. They gave me alot of free extras with my truck with no strings attach. Some of the dealers I went to made you pay extra or you had to have your car serviced fully at there dealerhip to get the rewards they offer. In wrap up I will allways buy from Russel. My daughter is turning 16 soon. I went on there website and found alot of cars that are affordable for us. Patty Hunton More

I had the worst experience with this dealer so far I have had in my life. The general manager in this dealership did not have any respect and is a RASCIST. His discrimination to color people went so far to c had in my life. The general manager in this dealership did not have any respect and is a RASCIST. His discrimination to color people went so far to call cops. Basically I walked into the dealer with a quote from other dealer. The general manager tore the quote and threw it in a trash can and said they had no idea of the paper work. They could well have told us that they cannot be better than the quote and let us go. The Genral manager was absolutely insane and had no freaking mannerism. He started shouting at us and called cops as if we had done something wrong. Finally the cops came and the salesman apologized and got the quote back to us from a hidden trash can. I would highly recommend people not to go to the dealer. If you are doing so please do not go and hand over a quote from other dealer for them to match it. They are mannerless and could do anything to your quote and even to a NEw car you bought. My friend have had problems after buying a new car from them and everytime he goes he says he is not reated well. BE AWARE OF THESE DEALER. More

My husband and I shopped around before servicing our 2004 Toyota Sienna, as we are untrusting of dealerships. My mom suggested Russel, and we were very pleased. Karen Farina, Service Operations Manager, Toyota Sienna, as we are untrusting of dealerships. My mom suggested Russel, and we were very pleased. Karen Farina, Service Operations Manager, was very knowledgeable and assisted me in deciding which service would be best for my van and fit my budget. She stayed late to make sure the van was set up and ready to be worked on the next day. Kysha followed up with the all work. Service was prompt and we were consulted with prior to any extra work. Best of all, they kept us in our budget with no surprises. They must treat their employees well, as they were friendly and appeared happy at their jobs. That says a lot about a car dealership More

We looked into several dealerships for service on our 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprise 2004 Toyota Sienna. We brought it to 2 independent mechanics first, as we generally do not trust dealerships for service. We were pleasantly surprised with the friendliness and service at Russel Toyota. The employees must be treated well, beacuse they appear happy. Karen Farina, Service Operations Manager, was very knowledgeable and outlined all our options along with her recommendations to keep within our budget. We arrived late and she did not rush us. She even offered to look up recalls that may need servicing while our van was in. She obviously takes pride in the work and cutomer service offered at Russel Toyota. Kysha, our service advisor, had excellent follow through and saw to it that all the work was completed in a timely manner. They even had our car washed without us asking. We will definitely be back. More