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Heritage Toyota Catonsville

Baltimore, MD

4.3
1,504 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6324 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,504 reviews

December 27, 2010

My wife and I visited Russel Toyota after three other dealers in the area. Chris was the only salesperson to not harass us with too many phone calls or pressure us once we arrived. He was very patient, More

by CorollaOwner1110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smelser and Jimmy Son
October 29, 2010

I had been to the dealership to purchase a new car. after deciding a price, I asked his assistant if you can add some seat covers at the same price ? Then immediately Matt calls me and say me that how dare y More

by mymailforeverythingelse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Bukowski (He is a real horrible fello - no manners a real scum)
July 27, 2010

Do not buy from this dealership!!! They treat customers like shit!!! They do not even let you do a test drive!!! The two salesmen from internet sales were very rude, clearly not well educated. Russel Toyot More

by gbsgbsgbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
brad, cory
June 18, 2010

I bought a Toyota certified used 2006 Scion Xa from this dealership in early May. The car has run well so far. I will update this review in the next few months. In terms of customer service at this locatio More

by sandrafaye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
June 04, 2010

Very, very busy place. Wife had new Avalon for first Very, very busy place. Wife had new Avalon for first service appmt. Brought her car in for sked. maint. at appointed time. Wasn't recognized by an More

by MikeMC
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Name not available
June 03, 2010

I HAD NO IDEA OF WHAT WE WANTED TO BUY, ALTHOUGH I KNEW THAT MONEY AND MONTHLY PAYMENT WAS GOING TO BE AN ISSUE. RANDY WAS VERY PATIENT WITH MY WIFE ND ME AND I THANK HIM GREATLY FOR THAT. WE HAD TO TR More

by GCHAINEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RANDY SMITH
May 16, 2010

So, we worked with Brad over the internet to obtain a price on a Venza then went in to see him... We took the car out for a test drive as I hadn't driven it but my husband had. Brad rode with us. When we More

by grads99
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad
April 01, 2010

I was planning to buy a corolla so I asked for a quote over the internet. I wanted to take advantage of the 0% financing offered by Toyota (March '10). Brad Jones replied with a quote. First time I went i More

by dshah00
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brad, Cory
March 05, 2010

My company purchased 3 brand new Toyota Tacoma’s from this dealership (cash in full) on October 6, 2009. Cory Snyder and Brad Jones (online sales) handled the transaction. Since the trucks were to More

by bzambito
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Brad Jones and Cory Snyder
February 17, 2010

Overall very good experience with Russel. Salesperson was knowledgeable and helpful with questions. What we appreciated most was the salesman and everyone we dealt with was straightforward and to the point. More

by yekcoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
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